Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
HawaiiZfold5
on July 29, 2024
Posted by: Samboat
[This review was collected as part of a promotion.] Aloha, this phone is great. A bit hard to hold on its own But with the case it's all good. The features suit my needs and processing speed is great. Seems to be pretty sturdy soo far, although a black dot has appeared in the middle of the big screen. We shall see what that is soon... camera could be a little better yet still take good pics and vids. Gaming is seamless until I get laggy...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Big screen is where it's at
on July 29, 2024
Posted by: Cryztal
[This review was collected as part of a promotion.] Love the inside screen, great for watching movies or just scrolling. I can never go back to a standard phone, I have been spoiled with this one. I'm pretty new to Galaxy AI, so far it seems very interesting
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great I love it
on July 29, 2024
Posted by: Doobiie
[This review was collected as part of a promotion.] The phone has worked for everything that I've needed it to it does really cool things it really gets the attention of everybody around it's a fun that I would recommend to everybody
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I could ask for
on July 29, 2024
Posted by: MrXxJoKeRxXPR
[This review was collected as part of a promotion.] Amazing when gaming or watching movies the fold options is pretty convenient for movies too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I got the Fold 5 to replace my Fold 3
on July 29, 2024
Posted by: ShreckTheMechanic
[This review was collected as part of a promotion.] I am now a second time Fold owner, very happy. Its been my goto device for just about everything, love the inside large screen, the versatality and funtionality of a phone and tablet in one.
And now it has Galaxy AI. Another enhacement to my galaxy. Just started checking it out.
Overall I am super satisfied...may even trade up to the upcoming Fold 6 just because I have been happy with the Fold since 3
And now it has Galaxy AI. Another enhacement to my galaxy. Just started checking it out.
Overall I am super satisfied...may even trade up to the upcoming Fold 6 just because I have been happy with the Fold since 3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone but...
on July 29, 2024
Posted by: GloomyPixel
[This review was collected as part of a promotion.] It's been half a year since I purchased my Z Fold 5 and it has been a wonderful experience. My only gripe is the cover screen... When I first purchased it, the screen was easily scratched by my keys. It wasn't on purpose I forgot my keys were in the same pocket as my phone. Otherwise, the phone has performed very well. I love it's features including the main big screen. Battery could be better as well but it's okay overall. Also, Galaxy AI is hands down one of the best features I've had on this phone. Using search without going to the home screen is amazing 9/10!!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the concept and application
on July 29, 2024
Posted by: Naanad
[This review was collected as part of a promotion.] The two elongated screens is OK, however I would prefer a more square shape so when it was folded out it would be closer to a 16:9 ratio for watching movies in the "default" position as some applications won't rotate during video watching.
The availability of using a pen is a MUST for me as I do sometimes miss the tactile sensation of writing. I think the pen feature is what has brought me back to Samsung ever since the Note2
The one lost star is a SIGNIFICANT one: the over heating when closed and riding in a car if it has a case on. Now, don't get me wrong, I think the issue is industry wide in lack of planning for cases in the over heating element. However, it really is the only downfall I find, but sadly, in Texas, I find that every drive between June and October I get alerts of over heating.
It is hot down here people, and folding phones ESPECIALLY seem to feel it. So if you can try to emulate this and/or create a standard of rating for phone cases that are "protecting but allow for optimal functioning" that would be ideal.
I haven't embraced Galaxy AI as of yet, but that's mostly because I feel confident in my communication style and self research.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Novelty wear quickly
on July 29, 2024
Posted by: DoctorWAR
[This review was collected as part of a promotion.] Overall the phone is okay. Has decent performance, good quality screen, good sound, nice response, decent photos.
The fold part has a niche application focused primarily on gaming. Wanted it for more business application but found the S23 Ultra better suited to business tasking. I also found the performance on the S23 Ultra faster and easier to hold with most games.
The larger folding screen does a great job at hiding the crease when it's open and lit, does a good job at blending...but I do hope it gets better in the future. There is some subtlety to the area that can be improved in future generations.
Not too happy with how fat the phone is, sticks out in the pocket. Found a belt holder is better to keep it from digging into the hip.
The price for the phone doesn't meet the provided perks. You pay a significant premium for the folding novelty that somehow represents more of a status (or debt) indicator.
The price for the phone doesn't meet the provided perks. You pay a significant premium for the folding novelty that somehow represents more of a status (or debt) indicator.
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Hello there DoctorWAR,
Thank you for finding the time out of your busy day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Please do not hesitate to reach out to Samsung Support if you would like to provide additional feedback with us regarding the purchase of your Galaxy Z Fold5 or if you would like any further assistance. We'd enjoy hearing more from you either way! Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Thank you for finding the time out of your busy day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Please do not hesitate to reach out to Samsung Support if you would like to provide additional feedback with us regarding the purchase of your Galaxy Z Fold5 or if you would like any further assistance. We'd enjoy hearing more from you either way! Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Written by a customer while visiting Samsung US