Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
Good but not there yet.
on July 29, 2024
Posted by: JosephGoebbels
[This review was collected as part of a promotion.] This phone should be designed with essentially a case built in there's too much drop risk and it's so bulky with the case
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has me spoiled!
on July 29, 2024
Posted by: MandyAndroid4Life
[This review was collected as part of a promotion.] I absolutely love this phone! I use the large screen for texting, looking at websites, watching videos, reading books on, and I absolutely LOVE that I can have two apps open at the same time (most apps allow it) - which is great for having a spreadsheet and calendar both open at the same for my bi-weekly budgeting.
I can't see myself going back to a regular phone after using this one since it was released.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Z Fold 5 - Missong alot of things for the price.
on July 29, 2024
Posted by: NeedMoreOptions
[This review was collected as part of a promotion.] I works OK but the camera really could be better. Upgraded for better Picts of my black kitten but my Hubbys Ulta far outdid mine. The pen not being stored in the phone really annoying especially since one popped out of my phone. Very expensive. Also the pen not working on the small screen is very annoying. The small screen is way to thin. And the folded screen is an odd format. More like a tablet size would be much better. The phone is too thin and gets lost in my phone too easily. We also need better phone cases eith hinge protection. I was hoping the new one would be better but still no built in pen and the size was not improved enough for me to spend 700 with a trade in. Also no extra credit is given for buying the high end storage. Also no place for a memory card. The AI alone is not enough to make me upgrad. Please give us a phone that is exciting and please give us a bezel so you don't hit the screen every time you change your grip! Really Really needs the amazing ulta camera. Give us an Ulta Fold!
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Howdy NeedMoreOptions,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You also have internal screen protection pre-installed on the Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. If your Z Fold5 is running low on storage, you do have cloud-based storage options like Samsung Cloud, Google Drive and Microsoft OneDrive available. If you would like more information on those options, take a look at "Manage storage on your Samsung Galaxy phone" when you have some free time available. Also, check out "Use features with Galaxy AI on your Galaxy phone and tablet" as your device is equipped with Galaxy AI already. If you would like to share any other feedback with us or if you would like any further assistance after reviewing the resources that have been provided, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/smartphones/galaxy-z-fold5/accessories/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/galaxy-ai/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You also have internal screen protection pre-installed on the Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. If your Z Fold5 is running low on storage, you do have cloud-based storage options like Samsung Cloud, Google Drive and Microsoft OneDrive available. If you would like more information on those options, take a look at "Manage storage on your Samsung Galaxy phone" when you have some free time available. Also, check out "Use features with Galaxy AI on your Galaxy phone and tablet" as your device is equipped with Galaxy AI already. If you would like to share any other feedback with us or if you would like any further assistance after reviewing the resources that have been provided, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/smartphones/galaxy-z-fold5/accessories/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/galaxy-ai/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Z Fold 5
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been a Samsung user for many years now an I love the product. I have tried other devices besides Samsung. None have been more easy to Navigate an have had a better set up then Android. An also I really love the design that has been updated through the years! I'm really interested in Getting the Galaxy Z Fold 6 an trying out the new Galaxy AI. Samsung has been a really Awesome product for me an I plan on continuing to use there product for the years to come!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Fold
on July 29, 2024
Posted by: Phatta
[This review was collected as part of a promotion.] One of the best phones samsung made.
Love it when I'm on vacation or a business trip to watch and catch up on movies and TV shows.
I gave my mother my old Fold phone and she loves it because it's hard for her to see things on regular small phones and with the zoom in option it's a bonus!
Once I upgrade to the newer version I will give this o e to my father.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 29, 2024
Posted by: Minion2me
[This review was collected as part of a promotion.] I use this phone for work and personal. It is so useful when I open it. I can read it without my glasses.
Camera works great.
I am still learning GALAXY AI.
Note taking is easy.
Camera works great.
I am still learning GALAXY AI.
Note taking is easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 is the media consumers delight
on July 29, 2024
Posted by: Wesley
[This review was collected as part of a promotion.] The fold 5 has been an absolutely stellar device. Coming from a Note 20 Ultra I was a little hesitant to get my first folding device but I'm so glad I did.
Watching YouTube is unparalleled. I love watching videos and on this device it's like having a small monitor in my pocket, it's very enjoyable.
Productivity is also amazing. Using a the split screen mode to have open a word document and Outlook or another email client at the same time is so nice to be able to cross reference. Pair this with a Bluetooth keyboard and mouse and you really have a powerful device in your hands.
If you decide to get an eternal monitor, or better yet, some AR Glasses, you have an entire workstation that is portable with a full desktop when you use Samsung Dex. Dex is so amazing for productivity, it gives all the familiarity of an Android device with some of the creature comforts of Windows.
Pair this again with Galaxy AI and you're just in productivity heaven. Being able to ask any question on the fly and get a quick response or a point in the right direction is immensely helpful.
There's a very good reason my last 3 devices have been Samsung. They're packed with features, have excellent specs, and last a long time. When upgrading, it's only been to try out a new thing, the last device was still always in tip top shop even if it was a few years old.
Watching YouTube is unparalleled. I love watching videos and on this device it's like having a small monitor in my pocket, it's very enjoyable.
Productivity is also amazing. Using a the split screen mode to have open a word document and Outlook or another email client at the same time is so nice to be able to cross reference. Pair this with a Bluetooth keyboard and mouse and you really have a powerful device in your hands.
If you decide to get an eternal monitor, or better yet, some AR Glasses, you have an entire workstation that is portable with a full desktop when you use Samsung Dex. Dex is so amazing for productivity, it gives all the familiarity of an Android device with some of the creature comforts of Windows.
Pair this again with Galaxy AI and you're just in productivity heaven. Being able to ask any question on the fly and get a quick response or a point in the right direction is immensely helpful.
There's a very good reason my last 3 devices have been Samsung. They're packed with features, have excellent specs, and last a long time. When upgrading, it's only been to try out a new thing, the last device was still always in tip top shop even if it was a few years old.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'll never go back to a slab phone
on July 29, 2024
Posted by: Unfoldtheimpossible
[This review was collected as part of a promotion.] Z fold 5 has blown my mind. A phone that folds it's crazy we have this technology and Samsung has perfected it. Anytime I'm in public and I unfold it to watch movies or play games people around me are in awe and come up and ask me about the phone. It's fantastic to have a cell phone that can unfold into a mini tablet and it's a multi tasking hog! The newly released galaxy ai is futuristic too which perfectly complements the futuristic of the fold.
Value
5
Written by a customer while visiting Samsung US