Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
3
Front camera is unsatisfactory
on August 30, 2023
Posted by: MrGid1
[This review was collected as part of a promotion.] I utilize the phone for business, personal etc.
Streaming, social media, marketing tool, editing etc.
However the front camera on such an advanced phone is horrible and honestly a setback. Very disappointing and dissatisfied.
Also does not come with fast charging cube/block.
Might return it.
Streaming, social media, marketing tool, editing etc.
However the front camera on such an advanced phone is horrible and honestly a setback. Very disappointing and dissatisfied.
Also does not come with fast charging cube/block.
Might return it.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023
Hi there MrGid1, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We are happy to hear that for your business, streaming, and social media you have enjoyed this powerhouse of a device. We have included a great link to an article that addresses the cameras on the fold line of devices specifically. We have also included a link to the Samsung Support Team if you feel as though you are still not getting the quality you would like from the front camera. You can also use flex mode to make use the camera on the inside display of the device. We appreciate you being a Samsung customer. -Elizabeth
Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
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Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
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Written by a customer while visiting Samsung US
Customer Rating
5
Battery than expected
on August 13, 2023
Posted by: JP2023
[This review was collected as part of a promotion.] I've been use this phone for a couple of days, since first gen I like the models but for some reasons I prefer the Note line. This time I decide to give a chance to z line and it really surprised me. I follow some reviewers and I'm a little worried about the camera, battery and obviously the screen. First the camera works great and take amazing day to day pictures, the battery seems pretty normal, and the screen is AMAZING!! Really recomended and will stay with Z line. Cons. Too expensive
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!
on August 12, 2023
Posted by: FloridaricanPassion
[This review was collected as part of a promotion.] I love thebsamsung galaxy z fold 5! Its excatly what i needed and wanted. I use every app installed in it and have lots of fun. I use it for everyday use in calling texting browsing gaming listening to music and photography and video shooting and mixing. And also with the watch classic, its an amazing feature and experience, ever since my 1st galaxy back 2009. Samsung just keeps getting better all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nee World Experiences
on August 15, 2023
Posted by: Tazindy88
[This review was collected as part of a promotion.] I'm new to the foldable market and i don't think I've had more fun with a phone than I have with this one. Could I use a bigger front screen. Of course but don't let that stop you.
This is my daily driver and only phone.The multitasking features are great. Customizable features in settings help you get the look and feel that each individual desires.
This is my daily driver and only phone.The multitasking features are great. Customizable features in settings help you get the look and feel that each individual desires.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is an excellent device.
on August 23, 2023
Posted by: DemonHuntr
[This review was collected as part of a promotion.] I've loved using the Fold 5 so far. It is definitely a step up from the Fold 4. I especially like the revised hinge mechanism that allows the phone to fold with no gap.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A device I always wanted
on September 17, 2023
Posted by: Levoniust
[This review was collected as part of a promotion.] So far this device is good. I am worried that the screen will not hold up to my abundance of clumsiness, however after 5 generations of folding I am hopeful. It is somewhat more slippery with the s-pen case than I like but time will tell if I like it. You tube and other content looks good and the screen can get super bright!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Battery& built to last a lifetime
on September 19, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Exceeded my absolute every expectation. I charge it every other day and it takes 2 hours to charge on my slow charger. My 3 year old has proven it's sturdy, reliable &water(&life) proof. This phone was built to last!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed.
on November 14, 2023
Posted by: Prof
from Delaware
Expertise:Intermediate
Did trade in a month ago. Disappointed in phone. Unreliable cell service and unable to transfer data from computer to phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 30, 2023
Hey there Prof, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand new devices can come with a bit of a learning curve depending upon what device and manufacturer you've had in the past. With regards to the connectivity of your device, our first recommendation would be to ensure you have coverage in your area from your carrier. We have also included a link to the an article to help you troubleshoot the connection as well. Without knowing what data you are attempting to transfer from your computer to your device, we have provided a link to the Samsung Support Team to work with you one on one to ensure you have everything you need on the go. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US