Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
5
Z Fold 5 is exactly what I was looking for
on October 14, 2024
Posted by: FoldSuperUser
[This review was collected as part of a promotion.] I think my Z Fold 5 is great. I look at a lot of items for work which is when unfolding really shines. I really like the outer screen too, which I use much more than the inside. It is the right size for me. I use Galaxy AI too. My daughter is learning French. Galaxy AI makes understanding and responding easier. Looking forwars to the next iteration.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the big screen for videos.
on October 14, 2024
Posted by: EricinSeattle
[This review was collected as part of a promotion.] I live my phone for sharing restaurant reviews and pictures.
AI is great when doing Google serches.
AI is great when doing Google serches.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone ever
on October 15, 2024
Posted by: Geo1383
[This review was collected as part of a promotion.] the best phone that exists so far a light phone easy to use with a soft texture the quality of the screen is incredible makes you see everything real I love the battery lasts long periods the artificial intelligence is amazing everything is possible with artificial intelligence samsung always goes one step further unlike other brands in design in capacity
I have many years using Samsung product and it never ceases to surprise me, certainly Samsung, the best option.
I have many years using Samsung product and it never ceases to surprise me, certainly Samsung, the best option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most intuitive device I've used
on October 15, 2024
Posted by: Foldmatt
[This review was collected as part of a promotion.] The galaxy Z Fold 5 is a great step up device for work and pleasure. I love having the confidence to send out fully professional quality work products while on the go. It makes my life much easier. The galaxy AI features are amazing as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Yes, it's amazing looking and versatile.
on October 15, 2024
Posted by: Castillo
[This review was collected as part of a promotion.] Every day life. I'm an accountant love this phone. Previously I owned the Zflip4 love it as swell
Value
4
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5, Castillo! We're thrilled to hear that you find it amazing and versatile. As an accountant, you’re likely balancing numerous tasks daily, and the Z Fold5 is designed to enhance your productivity significantly. With the cutting-edge multitasking capabilities, you can easily run spreadsheets alongside your accounting software, all on the expansive 7.6-inch main display. Whether you’re reviewing financial reports or managing client accounts, the Fold5 allows for a smoother workflow, enabling you to stay organized and efficient. We’re glad to know you enjoyed your experience with the Z Flip 4 as well! Transitioning from one innovative device to another is a testament to our commitment to enhancing your daily life. If you have any more thoughts or experiences to share about how the Fold5 assists you in your work, we’d love to hear them! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Processing
on October 15, 2024
Posted by: Bennyman
[This review was collected as part of a promotion.] Galaxy fold 5. Great device and fast processing speed. Can handle multiple open apps simultaneously.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Z Fold 5 has been a game changer
on October 15, 2024
Posted by: Ordof10
[This review was collected as part of a promotion.] The Z Fold 5 has performed great, using Dex mode has been a game changer for my productivity since I can use my phone regularly and as a computer.
I have used some of the Galaxy AI functions to have a good time with my kids while drawing some animals in some pictures that we took, as well as taking out objects or people that was not part of the group.
My plan is to keep using Folds in the following years, I just hope they get a little bit less bulkier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Looks nice, but fragil
on October 17, 2024
Posted by: Lemonstea
[This review was collected as part of a promotion.] I was excited about this phone, since I am not a laptop or desktop owner. Yet I do many things on my phone. I won't lie I still have many features to investigate and get more familiar with. However one thing I will say that I hope becomes better is the main screen. I've had to switch my phone in 3 times because my screen goes out or a pixel goes out causing all the screen to slowly go black or white and not function at all. Intake videos and pictures. I listen to alot of audible books and music. I also hoped they would have a bigger variety of case choices. I do hope to be able to upgrade in the future since right now it's not perfect time for me to do so. ALSO when did screen recordings begin to not allow you to record calls ? Also I purchased the galaxy pro10 camera app for lifetime and yet it worked in the beginning and now it works as if it was back to free version. I also will say that the phone did have times when it would not sync right which unfortunately caused me to have to reset many passwords.
Value
3
Response from Samsung USBy Social Commerce, October 17, 2024
Hello there Lemonstea,
Thank you for finding the available time to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you would like any further assistance or if you have any other questions, do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you would like any further assistance or if you have any other questions, do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US