Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Gray
Customer Rating
5
I love my galaxy fold 5
on August 12, 2024
Posted by: Lovemyphone79
[This review was collected as part of a promotion.] I've never had an issue with it and I use the s pen daily. I watch movies and shows like a tablet, but half the cost. The AI is very helpful to get work done quickly and efficiently. I watch football and hockey while I'm at work with amazing clarity. I keep my files and organize my life with the calendar app and most importantly, the note app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is a good phone that just works.
on August 12, 2024
Posted by: RiverD
[This review was collected as part of a promotion.] The phone is a great investment! Good for people looking for a foldable phone with Galaxy AI. I can tap the bar at the bottom to circle something and get results! It really is a fast phone, too. It has a snapdragon 8 gen 2 for galaxy and it has 12GB of RAM. It makes for a fast phone with a lot of apps open. The one issue i have is that after a while the screen protector can start peeling off, but they offer a free replacement within one year of ownership. I recommend 100%!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very capable
on August 12, 2024
Posted by: Folddiger
[This review was collected as part of a promotion.] Is capable of everything I need it to do and very comfortable to use the big screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Useful with a few flaws
on August 12, 2024
Posted by: IsaacS
[This review was collected as part of a promotion.] I use affordable advice for work so that I can have more screen real estate. While I like the form factor I feel it's a little bit too tall and narrow. Slightly shorter and wider would be better. Durability on these folding devices is subpar. I've had multiple break due to durability problems. No drops or accidents simply folding your unfolding causes of problem.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone and watch
on August 12, 2024
Posted by: Krash1
[This review was collected as part of a promotion.] Love my phone and watch I hope to upgrade both in the next year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung fold 5
on August 12, 2024
Posted by: Cassie
[This review was collected as part of a promotion.] The Samsung Galaxy Fold 5 is a great phone. It has great features.Pitcher quality is wonderful.I love to use the two screens because I use it for work. Volume could be a lot louder. I believe I feel like it's too low.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has surpassed my expectations
on August 12, 2024
Posted by: GalaxySinceS2
[This review was collected as part of a promotion.] The galaxy zfold 5 has been a top pick of mine since it came out. I was apprehensive about the folding screens durability but after dropping it and having no issues I am confident in it. The fold is only slightly noticeable at certain angles and the convenience of the larger screen is amazing. The Galaxy AI is intuitive and eye catching. The phone it's self is easy to manipulate with one hand and even better opened up for video and picture viewing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
fold broke
on August 12, 2024
Posted by: jame1022
[This review was collected as part of a promotion.] Black line going down middle of the fold part of the phone
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hey there Jame1022,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Your Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Your Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US