Customer reviews from folgerscoffee.com
Folgers - Silk Coffee Keurig K-Cup Pods, Dark Roast, 24/Box
Average customer rating
4.7
(722 Reviews)
Rating breakdown 722 reviews
5 Stars
577
4 Stars
98
3 Stars
34
2 Stars
5
1 Star
8
95%of customers recommend this product.
(
189 out of
198)
Customer Reviews for Folgers - Silk Coffee Keurig K-Cup Pods, Dark Roast, 24/Box
Customer Rating
1
Great taste BUT does nto work well in Keurig brewe
on October 8, 2020
Posted by: NancyB
from Iowa
Gender:Female
This coffee is great tasting but it fails miserabley in the Keurig 2.0 brewer. I have to brew about 3 pods before I get one that doesn't fail (mass amounts of grounds in every cup). Very frustrating. Keurig customer service was absolutely no help at all. This has turned out to be a very expensive cup of coffee!
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, November 17, 2020
Nancy, thank you for bringing this to our attention as this is certainly not the brewing experience we would expect from our Black Silk KCups. We hope to learn more about this and have reached out via email. We hope to hear from you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Rich bold taste!
on October 5, 2020
Posted by: Jess11
from NJ
Gender:Female
I was using the 100% Columbian but it recently started to taste watered down to me so I switched to Black Silk , lovely rich bold taste! Love it! Drink it everyday now!
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Goes down silky smooth!
on September 15, 2020
Posted by: Chatch
from Sinking Spring, Pa
Gender:Female
I am in love with this coffee! I refuse to drink anything else. Since introduced to the world, I have not changed drinking this coffee. I travel with it :). Coffee snob I am. Folgers Black Silk goes down smooth one cup at a time.
I would recommend this to a friend!
Response from folgerscoffee.comBy Allison, Consumer Care, September 28, 2020
We are so glad you love Folgers Black Silk K-Cup Pods! Thanks for the review!
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Problems
on September 11, 2020
Posted by: Uncle Al
from St Louis MO
Gender:Male
Great taste , BUT.......... the K cups seem to stop the brewing process because of jammed filler tubes, Almost every time...... seems the Grounds are too course ..... have other Folgers K cups and not a problem, only with the "Black Silk" ............ just FYI.....
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, September 15, 2020
Thank you for bringing this to our attention. We appreciate your loyalty to our Folgers K-Cups and are sorry to hear about your experience with our Black Silk K-Cups. While we are glad to hear that our coffee tasted great, this certainly is not the brewing experience we would want you to have with our K-Cups and have reached out via email to learn more. We hope to connect soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
4
Excellent Brew
on June 10, 2020
Posted by: Dee1021
from Pittsburgh
Gender:Female
I have been drinking Folgers Black Silk for about a year and a half. I like the aroma, the taste. I also feel it is a good value for the Kcups. The only reason I haven't rated it 5 stars is since they made the pods recyclable I have been having problems with the Kcup itself. All too frequently, the pod collapses rather than punching a hole in the bottom. I find this very annoying and frustrating. It's a waste of great coffee.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Horrible
on June 3, 2020
Posted by: Iron brew
from Williamsburg Va
Gender:Male
I tried it for the first time this morning and I couldn’t taste coffee at all. All I tasted was soap. I thought this can’t be right and tried another one and it was just the same. This can’t be the way this is supposed to raste
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Black silk pods
on March 31, 2020
Posted by: Anonymous
from Houston
Gender:Female
Since the label was changed . The coffee doesn’t taste the same . It taste like its water down . Has no taste to it . Black silk used to be my favorite coffee .
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, April 7, 2020
Thank you for reaching out, we are sorry to hear about the experience you recently had with our Folgers Black Silk K Cups. We can assure that we only underwent a label change, and the coffee itself remains unchanged. We would like to learn more about your bland tasting coffee though to report to our quality assurance teams and have reached out via email. Hope to connect soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
5
Meaning of Value
on March 31, 2020
Posted by: Alvin
from Pekin, il
Gender:Male
My parents grew up during the great depression so they know the value of a dollar and always bought Folgers. I have been drinking Folgers since I was 18 and am about to turn 70. I do drink less coffee now than when working, so I use the K-cup pods with Folgers Black Silk....a fresh cup every time. Change is good...but not in the case of my coffee.
I would recommend this to a friend!
Written by a customer while visiting folgerscoffee.com