Customer reviews from keurig.com
Cafe Escapes - Milk Chocolate Hot Cocoa, Keurig K-Cup Pods, 24/Box
Average customer rating
3.8
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
159
4 Stars
42
3 Stars
16
2 Stars
17
1 Star
58
67%of customers recommend this product.
(
177 out of
264)
Customer Reviews for Cafe Escapes - Milk Chocolate Hot Cocoa, Keurig K-Cup Pods, 24/Box
Posted by: Donna123
from California
Gender:Female
Verified Purchase:Yes
I was actually surprised that I enjoyed the hot chocolate so much. I bought it for my grandneice!
Only 60 calories so I top it with whipped cream! I liked it strong so I make it on the small cup.
Only 60 calories so I top it with whipped cream! I liked it strong so I make it on the small cup.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 7, 2019
That's wonderful to hear! Thank you for sharing!
Written by a customer while visiting keurig.com
Posted by: puppy
from New Hampshire
Gender:Female
Verified Purchase:Yes
I have been buying this for awhile and it is great at anytime but especially in the evening when it is cool.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 6, 2019
We're glad to hear you're enjoying these K-Cup pods!
Written by a customer while visiting keurig.com
Posted by: Kat3
from Vicksburg, MS
Gender:Female
Verified Purchase:Yes
Best hot chocolate✅ I know Keurig is the best tasting on the market. Fast delivery, too!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 22, 2019
Enjoy, Kat!
Written by a customer while visiting keurig.com
Posted by: lilHeather
Gender:Female
Verified Purchase:Yes
This is our hot milk chocolate go to. We drink it year round.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 19, 2019
We're so happy you love these hot chocolate pods!
Written by a customer while visiting keurig.com
Posted by: Soxfan
from Providence, RI
Gender:Male
Verified Purchase:Yes
Bought this first time last month and first reaction gives it a thumbs up.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 29, 2019
Enjoy!
Written by a customer while visiting keurig.com
Posted by: Diane07
Verified Purchase:Yes
Actually I love keurig. You all are great to deal with. I love all my products that I get from you!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 25, 2019
Thanks for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
1
Clogs Machine
on January 11, 2019
Posted by: wolf
from Michigan
Gender:Male
Got this cocoa because I wanted something in the house besides coffee for kids and cold days. Each time it clogged the machine and a warning message came up. I am now cutting each one open and dumping pod in a cup and using hot water to make our beverages. I will do this until product is gone and will not buy again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Pure Junk!
on March 24, 2018
Posted by: StevieD
from Reading, PA, USA
I bought this a few months ago, and pulled it out when we had a big snowstorm and it was cocoa by the fire time. Three pods in a row FAILED - clogging the system and causing a failure warning message. I ran a 10 oz hot rinse through the Keurig between each try. This week I pulled them out again, months later, after cleaning, filter changes and a needle replacement, and the same result. I could't get ONE single cup of cocoa out of this junk. I'll never even consider buying this product again.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, March 26, 2018
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com