Customer reviews from keurig.com
Cafe Escapes - Milk Chocolate Hot Cocoa, Keurig K-Cup Pods, 24/Box (6801)
Average customer rating
3.8
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
159
4 Stars
42
3 Stars
16
2 Stars
17
1 Star
58
67%of customers recommend this product.
(
177 out of
264)
Customer Reviews for Cafe Escapes - Milk Chocolate Hot Cocoa, Keurig K-Cup Pods, 24/Box (6801)
Customer Rating
2
Lackluster taste
on October 4, 2015
Posted by: MAG
from Las Vegas, NV
Verified Purchase:No
I purchased a 24 count box of this on sale recently. Upon reading reviews, it makes me wonder if genetics (such as the gene that has a huge impact on whether cilantro tastes good or bad - I'm pro-cilantro, btw) has something to do with the wildly varied reviews. For my personal tastes, this was not velvety rich or creamy as described. It tasted very flat and bland. I would much rather use the traditional hot chocolate packets - in my opinion, the flavor is much better. I suppose for the low price I paid for it, I shouldn't expect much.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Best tasting hot cocoa I have tried.
on August 20, 2015
Posted by: Frank D.
from NJ
Verified Purchase:No
Hesitated to purchased based on scattered comments denoting a chemical taste. There is none. Whole family enjoyed. No need to smother them with cream. The flavor speaks for itself.
Pros: Real Choolate Taste
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Pure Junk!
on March 24, 2018
Posted by: StevieD
from Reading, PA, USA
I bought this a few months ago, and pulled it out when we had a big snowstorm and it was cocoa by the fire time. Three pods in a row FAILED - clogging the system and causing a failure warning message. I ran a 10 oz hot rinse through the Keurig between each try. This week I pulled them out again, months later, after cleaning, filter changes and a needle replacement, and the same result. I could't get ONE single cup of cocoa out of this junk. I'll never even consider buying this product again.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, March 26, 2018
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
5
WOW!!
on August 1, 2013
Posted by: Dave
from Citrus Springs, FL
I have kidney failure and cannot have dairy products. However, the milk in this hot chocolate is minimal enough that I'm allowed to have it. The magic is that it tastes like it is made with milk. I love it!!
Pros: Smooth Taste, Aroma, Just Sweet Enough, Fabulous Taste -- Just Sw
Cons: None -- It's Perfect
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
not very tasty
on July 7, 2014
Posted by: cocoa searcher
from Cleveland, OH
Verified Purchase:No
looking for a nice cup of hot chocolate. have not been able to find one. Did not matter what cup size I selected, was weak, and not very tasty.
Cons: Poor Taste, WEAK
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Would not purchase again.
on July 27, 2016
Posted by: LJLP
Awful tasting and a terrible aftertaste. Definitely would not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Popehaymo
from Indianapolis, IN, United States
Gender:Male
Verified Purchase:Yes
Each of the 3 pods I tried clogged the machine.
It resulted in a "water under pressure" error message on the readout. I had to throw those pods away and dismantle and clean the machine. I would like a refund on this product.
It resulted in a "water under pressure" error message on the readout. I had to throw those pods away and dismantle and clean the machine. I would like a refund on this product.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, October 17, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Hint, offer sample size
on July 18, 2014
Posted by: Rhodes
from Salinas, CA
Just stick with warming milk on a stove and adding your own favorite hot cocoa mix. This was not good, I tried all 3 serving sizes and each one from 6oz to the 10oz was weak, bland, and regrettable in the cost. I wish Keurig would at least do an exchange or offer samples like they in their coffees.
Cons: Poor Taste, Bland, WEAK
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com