My husband just won't switch to anything This was my first real Keurig K-cup coffee flavor addiction, then I found Peppermint Bark flavored by Dunkin' and that's now my favorite Keurig cup. My husband still loves this Eight O'clock original though, so we have this and the Dunkin' Peppermint Bark on auto ship every month.
Company addressed my issue about a k-cup that would not work on my machine. They quickly supplied one that worked. They could avoid this in the future by focusing less on their profit motive and on being the best machine available.