Customer reviews from keurig.com
Barista Prima - Italian Roast Coffee Keurig K-Cup Pods, Dark Roast, 24/Box
Average customer rating
4.4
(1,096 Reviews)
Rating breakdown 1,096 reviews
5 Stars
772
4 Stars
144
3 Stars
49
2 Stars
56
1 Star
75
84%of customers recommend this product.
(
867 out of
1,027)
Customer Reviews for Barista Prima - Italian Roast Coffee Keurig K-Cup Pods, Dark Roast, 24/Box
Customer Rating
2
This Was the Best Coffee on the Market!
on July 12, 2020
Posted by: Coffee Lover 1
I've been drinking this brand of coffee for nearly 10 years and it's always been consistently good, UNTIL, Barista Prima reduced the amount of coffee in their k-cups by 20%, while charging the same amound of money.
I will return my large box and and find another brand but not from Keurig. This is a poor way to earn customer loyalty.
So long!
I will return my large box and and find another brand but not from Keurig. This is a poor way to earn customer loyalty.
So long!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 15, 2020
We're sorry to hear you're having some trouble with a batch of K-Cup pods. Let's get you some help with this. Please call 866-901-2739, Customer Care will be more than happy to assist!
Written by a customer while visiting keurig.com
Customer Rating
1
Changed amount of coffee per K-cup its awful now
on July 9, 2020
Posted by: NickiKnows
It use to have .47 oz. per pod now its .36 oz.,....ruined the robust flavor we all fell in love with now its disgusting!! So disappointed just ordered 8 -24 pks of it and now I am stuck with it!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Ruined
on July 9, 2020
Posted by: NonnaNan
This was my favorite coffee for years and all of a sudden I noticed the change in taste with a new box I purchased at first I thought it was me but as I started reading reviews I realized I wasn’t crazy and they are completely right about how they put less coffee in each pod now and the flavor that I loved is gone!! So sad that they can’t leave things alone and try to get greedy by putting less grinds in the K-cup!! Time to go back to my French press!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Changed the recipe?
on July 7, 2020
Posted by: cindygp1
Used to be strong? Now, got weak! Why? I think i am done buying this anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Gone downhill
on June 24, 2020
Posted by: Cazcoffess
Used to be great fan and of late have been hugely disappointed in lackluster aroma and flavor. Feels like they have done some to downgrade the taste and quality.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 26, 2020
Thank you for your feedback. We will pass this along.
Written by a customer while visiting keurig.com
Customer Rating
3
Formula change?
on May 10, 2020
Posted by: Almondeyes
I am wondering- has the formula on this Italian Roast changed? This has been my foritr flavor for almost 6 years - within the last few to several months I have noticed it seems much weaker. I only put in a tiny bit of half and half and it seems to lighten immediately and tastes weak. Anyone else experiencing this? I am curious to know!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Was The Best, Quality Dropping
on May 4, 2020
Posted by: Summerdaze33
For several years I have been drinking this Italian Roast and loving it. It was definitely the best dark roast coffee out there, smooth and rich, almost like drinking a good espresso. Something has changed recently and the coffee is not as strong or rich. It tastes like any medium roast coffee. It has lost its great flavor. I hope the company fixes this issue and brings back the wonderful roast I have loved for several years,
Response from keurig.comBy Keurig, Consumer Care, May 6, 2020
If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Dark roast decaf
on April 30, 2020
Posted by: Mary Beth
It seems Hard to find a dark roast decaf. i love it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com