Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Blue
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Blue
Customer Rating
1
Disappointing Experience with the Samsung Fold 5
on August 16, 2023
Posted by: Fromert
from Scranton, Pa
Expertise:Expert
I recently purchased the Samsung Galaxy Fold 5 with high hopes for its innovative design and cutting-edge features. However, after using it for a few weeks, I find myself thoroughly disappointed with several key aspects of the device.
First and foremost, the battery performance of the Samsung Galaxy Fold 5 leaves much to be desired. Despite its hefty price tag, I am constantly struggling to make it through a full day of usage without needing to recharge. The device drains power faster than I expected, which is frustrating and inconvenient, especially for someone constantly on the go.
Moreover, the camera quality on this device is far from what I anticipated. Given Samsung's reputation for producing exceptional camera systems, I was shocked by the subpar performance of the Galaxy Fold 5's cameras. The images lack the sharpness and detail that I had come to expect from a flagship device. Low-light situations are particularly disappointing, as noise and graininess often mar the photos.
One of the most perplexing decisions by Samsung is the omission of the S Pen from the package. For a device at this price point, I would have assumed that the S Pen, a staple accessory for Samsung's Note series, would be included. Its absence not only feels like a missed opportunity for enhanced productivity but also adds an extra cost to an already expensive investment.
In conclusion, the Samsung Galaxy Fold 5 falls short of my expectations in multiple areas. The poor battery performance, disappointing camera quality, and the absence of the S Pen have all contributed to a less-than-satisfactory experience with this device. I had hoped for a seamless blend of innovation and functionality, but unfortunately, the Galaxy Fold 5 falls flat in delivering on these promises
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 22, 2023
Hi there Fromert, we appreciate you taking time out of your busy day to share your thoughts with us about your brand new Samsung Galaxy Z Fold5. We understand having very high expectations for your new device and we would love nothing more than to help you make the most of your user experience. With regards to the battery life this device does have an adaptive battery feature that will learn your usage habits and make adjustments as necessary when the battery is left to run down. This will increase the battery life and give you the all day battery your desire. For the camera we have included a link to an article to help you with the camera of your foldable device. Here at Samsung we do our best to supply a large variety of devices with a variety of features to help all of our customers have the best experience possible. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team if you have further questions or would like assistance with your device. -Elizabeth
Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
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Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Switch From iPhone to Fold
on August 16, 2023
Posted by: Eyedea007
from CA
Expertise:Expert
I recently switched from an iPhone to the Galaxy Fold 5. I was a little hesitant at first but I'm so glad I made the switch. I love the OS optimization for the 3 screens. It's truly amazing. I love it so much I decided to purchase the Galaxy watch.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US