Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB S928U Unlocked - Titanium Green
Average customer rating
4.7 out of 5
4.7
(36 Reviews)
Open Ratings Snapshot
Rating breakdown 36 reviews
5 Stars
30
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
0
96%of customers recommend this product. 
(
27 out of 28
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB S928U Unlocked - Titanium Green
Customer Rating
3 out of 5
3
the glass shatters easly
on July 22, 2024
Posted by: aguayopro
from California
Expertise:Intermediate
Verified Purchase:Yes
awesome recording abilities compareble to a pro high image DSLR quick browser responce
pixel screen quality is outstanding the actual glass screen it self can easly be cracked when droped vs the older curved edge glass from 5 feet off the ground some how the curved glass version had more durability as fare as features 5 plus
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R TeamJuly 23, 2024
Thank you for sharing your thoughts on the S24 Ultra. We always appreciate feedback from our valued customers. We're delighted to hear that you are satisfied with the screen quality. The S24 features a rounded back for a more comfortable grip, along with a unified design and satin finish for both the back glass and frame. It is constructed with improved Armor Aluminum for better strength and hardness and utilizes Gorilla Glass Victus 2 for both the front and rear. If you have any further questions or concerns, feel free to contact Samsung Support. - Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Still the one for me.
on July 24, 2024
Posted by: Chad
from Palm Beach, Florida
Expertise:Intermediate
Verified Purchase:Yes
Very thoughtful and well designed piece of technology. I feel like the display has improved and the device just feels better in my hand than the 20 ultra i just sold back. For sure faster.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
so excited
on July 24, 2024
Posted by: after the black hats
from las vegas
Expertise:Intermediate
Verified Purchase:Yes
omg i can’t wait to be able to play with this awesome beast!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on July 29, 2024
Posted by: Lida02
Expertise:Intermediate
I bought this in the beginning of July and this phone is pretty amazing. The call interpreter feature is really nice, kind of funky at times, but usable. The cameras are pretty nice, the zoom quality is better too. I've also used Galaxy AI to edit some pictures which are pretty seamless. Also, the titanium green is such a gorgeous color. Absolute must if you're thinking to get an online exclusive color.
The battery life is also really nice on this phone. It lasts me the entire day, watching shows and listening to podcasts or scrolling through social media.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Mr
on August 2, 2024
Posted by: Anonymous
from Baltimore
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone. Please it's better to have it as a dual physical Sim phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone and quick service. My wife loves it
on August 3, 2024
Posted by: Gray service
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Great phone and quick service. My wife loves this phone.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on August 4, 2024
Posted by: 99Rivera
from MN
Expertise:Beginner
Verified Purchase:Yes
I love it. It's a five star camera quality is awesome and the pen also very useful, and sound is very high quality. Love the color I order will be shopping again thanks samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Problem with trade-in program
on August 5, 2024
Posted by: Tim M
from Central Ohio, U.S.A.
Expertise:Intermediate
Verified Purchase:Yes
I am very pleased with the new phone, but very displeased with the trade-in program. My old Samsung Note 9 phone was in very good condition, without cracks or scratches. It met all the criteria set forth for the trade-in program. The phone was protected by a heavy duty case and screen protector the entire time that I owned it. I thoroughly inspected and cleaned it prior to returning it to the designated facility in Texas. My packing of the trade-in was superior to that provided with the new phone that I had just received. Within a few days of shipping it, I received an email notice stating that I would receive a reduced credit for the trade-in because the case (not the screen) was cracked. Photos attached to the email were of low quality, 2 of 3 were duplicates, and were not close-ups of the alleged damage. Two duplicate photos appear to show dirt and scratches on the back of the phone, which were not present when it was shipped. Two of these photos are attached to this review. In the photos, the trade-in appears to be held by some kind of metal device. The trade-in was possibly damaged at the receiving facility; it certainly was not that way when it was sent there by me.
That being said, the new phone seems to be an outstanding, durable, high-quality device (as was the earlier Galaxy Note 9 model) with many new features. In particular, I am enjoying the much advanced camera features, better screen, and improved cooling capability.
I would recommend this to a friend!
Features
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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