Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB S928U Unlocked - Titanium Blue
Average customer rating
4.6
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
68
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
1
95%of customers recommend this product.
(
56 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 1TB S928U Unlocked - Titanium Blue
Customer Rating
4
Cal
on January 21, 2025
Posted by: miqhalifa
from Michigan
Expertise:Expert
Yea, I like phone also Galaxy devices just too much!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, January 22, 2025
Hi there Miqhalifa, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear how much you enjoy the usage of this phone and all of your Galaxy devices. We have provided a link to your full device manual to help you maximize your experience and discover the features of Galaxy AI. We have also shared a link to the Samsung Support Team to answer any questions that may arise as you continue to use your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Beth
Expertise:Expert
Verified Purchase:Yes
I am replacing my S21 with an S24 ultra. I have mixed feelings. I cannot figure out how to have different notification sounds for different apps despite numerous google searches. When I tilt the screen to watch a video sometimes half the screen goes black. That is an easy fix I just retilt it again and that is that. Its very heavy in comparison and my hand gets tired (the 1T memory is probably at fault- would still prefer more memory). The inability to have diff apps have diff sounds is a big issue for me. I need my work apps to wake me up from sleep so i choose an annoying sound but dont want to hear that sound for everything. I have to change notifications eveytime i go in to work. Like i said i have tried googling this issue and all the "fixes" dont fix anything as it seems to be for other models. The fingerprint is not being readily recognized also. This is daily several times a day. I would say 70% of times it works despite setting up multiple fingers so that i can switch fingers if one doesnt work. I had no issues with the S21. Ive owned multiple Samsung S models and Ive never had this many issues with a phone.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 12, 2024
Thanks for sharing your feedback on the Galaxy S24 Ultra, Beth. From the titanium frame hardware to the AI-packed software, Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. We noticed you reached out to voice some concerns about your experience and we're here to help! Your phone's fingerprint sensor offers a convenient and secure way to unlock your device while keeping your personal information safe. If you are experiencing difficulties with the fingerprint sensor, there are a few factors to consider. For further assistance, we encourage you to visit the attached link for options to help resolve any challenges you may be encountering. Regarding the screen going black while watching a video, we recommend ensuring that both the application and your phone are updated to the latest software version. Software updates are essential—they function like oil changes and tune-ups for your phone or tablet, maintaining smooth performance, improving the user interface, enhancing security, and fixing minor bugs. Notifications play a crucial role in Galaxy devices, and we understand the importance of having full control over notification settings that suit your needs. We acknowledge your concerns about the inability to assign unique notification sounds to each app. We appreciate your loyalty to Samsung and always love feedback like yours because it helps us enhance the Galaxy experience. If there’s anything else we can assist you with, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01200322/ (fingerprint)
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smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01200322/ (fingerprint)
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but missing a couple of favorites
on October 22, 2024
Posted by: SD85
from OKC
Expertise:Intermediate
Love the phone so far but am shocked with how much it cost, it came with a very short usb-c to usb-c. So now I'm stuck using my old chargers because I can't afford the adapter. It should have come with usb to usb-c or included the adapter and outlet block. For this amount of money it should come with the basics you need to use it. Ridiculous.
Also, it's been somewhat hot and has sporadic buggy touch since October '24 update.
A small thing missing that I really enjoyed was the S Pen live message function. I loved texting personalized birthday and holiday greetings in my own writing.
Also, it's been somewhat hot and has sporadic buggy touch since October '24 update.
A small thing missing that I really enjoyed was the S Pen live message function. I loved texting personalized birthday and holiday greetings in my own writing.
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: S Duncan
Expertise:Intermediate
Verified Purchase:Yes
Love the phone so far but am shocked with how much it cost, it came with a very short usb-c to usb-c. So now I'm stuck using my old chargers because I can't afford the adapter. It should have come with usb to usb-c or included the adapter and outlet block. For this amount of money it should come with the basics you need to use it. Ridiculous.
Written by a customer while visiting Samsung US
Posted by: SDun
from Atlanta, Georgia
Expertise:Intermediate
Verified Purchase:Yes
Exactly as described, fantastic phone as always from Samsung. Battery life is good, screen and camera are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Secret Agent Scott
from New Hampshire, USA
Expertise:Expert
Verified Purchase:Yes
Love the speed of the processor, feel of the cover, the pen and the great photos the camera takes. With 1TB of memory, no worrying about picture space for a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Boston, Massachusetts
Expertise:Expert
Verified Purchase:Yes
I have been a Samsung fan for the past 8 years. I can not believe that i bought the s24 ultra that has no usb charge cable .... Samsung is going down . this is maybe my last Samsung phone
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, October 16, 2024
We appreciate you taking the time to share your experience with the Galaxy S24 Ultra with us, Tuan. It's always our goal to ensure that our customers have the best experience possible when using our devices. We hate to hear that you may be missing your charging cable. It's important to note that the Galaxy S24 Ultra comes with the S24 Ultra itself, an ejection pin, and a data cable for charging your device. We recommend reaching out to us at Samsung Care so that we can look into what can be done to get this matter resolved. Our team is dedicated to providing excellent customer service and will work to address your concerns. Your feedback is important to us, and we want to ensure that you are completely satisfied with your Galaxy S24 Ultra experience. Please feel free to contact us at your earliest convenience so that we can assist you further. We look forward to hearing back from you and resolving this to your satisfaction. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Service, Great Phone, will buy from again
on October 15, 2024
Posted by: Rizingfire
from Pembroke, New Hampshire
Expertise:Intermediate
Verified Purchase:Yes
Great service, great phone. Easy process even for trade in
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US