Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 1TB S918U Unlocked - Lavender
Average customer rating
4.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
8
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 1TB S918U Unlocked - Lavender
Customer Rating
5
Love this phone!
on November 3, 2023
Posted by: bellabells
Expertise:Beginner
Amazing phone! I love it so much! I was a long time iPhone user, and this is my 1st Anroid phone. I absolutely love all the features. I feel like I'm learning something new about this phone every day. There is so much you can do on here, and it is really so much fun. I love the option to use the S pen as well. I didn't think I would use the pen much, but I find myself using it all the time!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy Note 9 was wayyyy better
on October 22, 2023
Posted by: Yoyopool
from Boston, MA
My note9 was a thousand times better. This phone lags and some apps do not work properly as they should (youtube and hulu). Texting app ( the three that I've tried) sucks and the phone randomly freezes. It doesn't freeze for long, but long enough for me to notice. This will be my last Samsung (even if it makes it to 2 years). Somehow, spam puts invites on my calender. This is infuriating and i have never had this issue until i got this phone. My note 9 lasted for 5 years and I miss it.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 23, 2023
Hi Yoyopool,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra is up to date, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Be sure to check out the article that I have also linked below titled, "Samsung phone or tablet freezes and crashes" to help you resolve what you have been experiencing with your device freezing randomly. Feel free to contact Samsung Support after reviewing the provided resources if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra is up to date, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Be sure to check out the article that I have also linked below titled, "Samsung phone or tablet freezes and crashes" to help you resolve what you have been experiencing with your device freezing randomly. Feel free to contact Samsung Support after reviewing the provided resources if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
Great features especially with the camera
on July 26, 2023
Posted by: Samantha
from Connecticut
Expertise:Intermediate
My screen suddenly appears with a Crack, I have always protected my phone with a case and screen protector. Sometimes when charging it will she there is moist in my charging port. Until once I contact samsung I don't know what they did on their end and I was able to charge my phone that day. Not sure if I will continue with Samsung products anymore.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Debra, Social Commerce, July 28, 2023
Salutations Samantha,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your phone behind on the bus, having it stolen from your briefcase, getting your phone soaked from an unexpected monsoon, or dropping it and shattering the screen while bringing in your groceries. With over 700 authorized repair locations nationwide to take your device to, we work hard to get you back to what you love doing most in life. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. When you have the available time in your schedule, please review the article that I have linked below titled, "Moisture in water-resistant Samsung phone or tablet's charging port." It contains some helpful troubleshooting steps to help you resolve the popup message that you have been seeing on your device. If you would like further assistance after reviewing that resource, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your phone behind on the bus, having it stolen from your briefcase, getting your phone soaked from an unexpected monsoon, or dropping it and shattering the screen while bringing in your groceries. With over 700 authorized repair locations nationwide to take your device to, we work hard to get you back to what you love doing most in life. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. When you have the available time in your schedule, please review the article that I have linked below titled, "Moisture in water-resistant Samsung phone or tablet's charging port." It contains some helpful troubleshooting steps to help you resolve the popup message that you have been seeing on your device. If you would like further assistance after reviewing that resource, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Written by a customer while visiting Samsung US
Customer Rating
1
Bad camera
on July 21, 2023
Posted by: Samsung User
from Minnesota
Expertise:Intermediate
The camera is worse then the S10. Photos have a yellow hue and come out potato quality.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, July 24, 2023
Greetings Samsung,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. When you have some free time in your busy schedule, check out the article titled, "The best camera features on your Galaxy S23" for more information about how awesome the camera truly is on your Galaxy S23 Ultra! I have also included a link with your device's user manual, just in case you were wanting to unlock your inner photographer skills. Let us know if you would like additional assistance by reaching out to Samsung Support when it is most convenient for you. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. When you have some free time in your busy schedule, check out the article titled, "The best camera features on your Galaxy S23" for more information about how awesome the camera truly is on your Galaxy S23 Ultra! I have also included a link with your device's user manual, just in case you were wanting to unlock your inner photographer skills. Let us know if you would like additional assistance by reaching out to Samsung Support when it is most convenient for you. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and battery and performance is solid
on July 19, 2023
Posted by: MaKdon
Expertise:Expert
Haven't had a issue with this galaxy s23 ultra it works flawlessly the battery is better then the iPhone 14 pro max by a hair now it can give the iPhone a battery in the the battery area. This is one one of the best galaxies I have used so far and I had the s20 ultra the s21ultra the s22 ultra and I have also been a iPhone 12 pro max 13 & 14 now samsung has finally caught up to the iPhone performance 👏
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet phone n features
on May 11, 2023
Posted by: Beautiful Disaster
from Minnesota
Expertise:Intermediate
Love it
Phone is awesome I would recommend it to friends and family
Phone is awesome I would recommend it to friends and family
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on May 10, 2023
Posted by: Ultra 23
Amazing phone!!! Absolutely love it. The camera is awesome.
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung!!!
on May 10, 2023
Posted by: NinaLove
I've been buying Samsung a very long time now and all my electronics are by Samsung. The Samsung phones are amazing. They get better and better! Samsung phones have ALWAYS OUT RANKED IPHONES.
Written by a customer while visiting Samsung US