Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 256GB S711U Unlocked - Mint
Average customer rating
4.5
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
30
4 Stars
10
3 Stars
2
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 256GB S711U Unlocked - Mint
Customer Rating
5
Great upgrade from my S10e
on March 29, 2024
Posted by: Tommyjon
from North Dakota
Expertise:Intermediate
I just bought this, and I am very happy with my purchase, I used to have a S10e, and this was a big step up, people talk about the heat and battery life, it did get warm at first when I was getting everything moved to it and everything set back up, the “smart switch” app was a lot of help, but since i haven’t noticed any heat issues, I don’t game on my phone, also battery life was complained about, and again when I first was setting everything up battery life was an issue, but it was on a lot during that time. I did put it in a Otter Box right away, and also a glass screen protector, the wireless charging is working fine with the otter box, and the finger print biometrics is working great with the screen protector on, I wish the fingerprint was on the power button like the S10e was, but I’m sure I will get used to it, and not i also have face recognition that is working very good! I have only used the camera for just a few. Pics, but it works very good, and the higher pixels make for even better photos than my S10e, I am very happy with my purchase, and I got a discount being a veteran, I would recommend this especially at the price compared to the S24, and it was only released 6 months ago, so it is not a very old phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from Seneca, SC
Verified Purchase:Yes
Overall happy with my purchase. Biggest draw back is it is loaded with software that I have no use for and find very annoying but shut it down or remove and things that I do want will not work properly.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 20, 2024
Thank you for reaching out, John. We appreciate your feedback on the Galaxy S23 FE. The S23 FE features a pro-grade camera that transforms your photos into works of art, regardless of the time of day. With a high-resolution sensor, you can capture detail and clarity in every image. Additionally, the Vision Booster optimizes your display settings for clear visuals in bright light, while the adaptive 120Hz refresh rate ensures smooth scrolling and enhanced gaming experiences. We'd like to gather more information regarding what you are experiencing so that we can further assist you. Please reach out to us at Samsung Support so that we can look into what you are experiencing. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone
on February 4, 2024
Posted by: Jeab
I got this a month ago and I love this phone. I am very pleased with this phone . It has everything I want.
Written by a customer while visiting Samsung US
Customer Rating
1
A flawed phone
on May 20, 2025
Posted by: Shar
This phone has an extremely hard time connecting to the t mobile network. When trying to troubleshoot, t -mobile blames samsung, samsung blames t - mobile. I've worked with T-Mobile to refresh the network, clear the cache, go from a physical sim to the esim and I've worked with Samsung to bring it to there. Third party repair group, for them to tell me there's nothing wrong with the phone. In the meantime, for the last year and a half, I've been dealing with dropped calls, calls not connecting, my voice dropping while, I'm still connected and people telling me they can't hear me, voice text interpretation that is ridiculous, not to mention me giving up hours and hours of my time either on the phone with Samsung or standing in a t mobile store, all resulting in me stuck with this phone with samsung, not willing to simply exchange it. The current status is Samsung. Expects me to go back to the third party provider, have them confirm that it's broken and then send it to Samsung so they can look at it and confirm that it's broken, all the while I'm without a device, which they admitted could take potentially two weeks. In this day and age, who can be without a device for that amount of time? Samsung needs to step up. And simply send me a new device and allow me to send this one back after I receive the new one. I told the clerk on the phone. I am happy to pay for the device and have them credit me back when they receive mine. She would not do that. A major problem is that these frontline clerks have no power to really give the customer service that is truly necessary. Whether it's Samsung, T-Mobile, the cable company or anything else, these people are trained to be robots and just repeat a script.
Response from Samsung USBy R&R Team, May 20, 2025
Hi Shar, we appreciate your feedback on your Samsung Galaxy S23 FE. We understand how frustrating it is when your device is not operating as intended or expected. We understand that the process for the repair can also be frustrating as you anticipate the full functionality of your device. We have provided a link directly to the Samsung Support Team if you are seeking an update on your process. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Done it Again
on December 13, 2023
Posted by: Drucilla
from Texas
Expertise:Intermediate
I purchased this phone December 2023 and I'm happy that I did. The features are incredible and the storage capacity completes it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on December 14, 2023
Posted by: murad
so great for the price, I like it a lot , nice camera all the good features that S Family got for cheaper price!
Thank you SAMSUNG.
Thank you SAMSUNG.
Written by a customer while visiting Samsung US
Customer Rating
5
Very Gorgeous Phone and its AMAZING
on November 22, 2023
Posted by: Jnguye013
This is an Absolute AMAZING!!!! Im already loving this phone when i first received it. its gorgeous and runs very smoothly. The best android OS than iOS in my opinion. Makes me stay with samsung operating system than iOS and will not be switching back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY s23
on February 28, 2024
Posted by: Brockster
my GALAXY S23 FE is the best i love it and no money in the world could ever get it
Written by a customer while visiting Samsung US