Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 FE 256GB S721U Unlocked - Mint
Average customer rating
4.7 out of 5
4.7
(1,698 Reviews)
Open Ratings Snapshot
Rating breakdown 1,698 reviews
5 Stars
1,327
4 Stars
296
3 Stars
51
2 Stars
18
1 Star
6
95%of customers recommend this product. 
(
42 out of 44
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 FE 256GB S721U Unlocked - Mint
Customer Rating
5 out of 5
5
Easy easy easy
on January 29, 2025
Posted by: ladair
from Southern Utah
Expertise:Intermediate
Verified Purchase:Yes
Easy to order, easy to transfer info from old phone. Great Experience.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2025
Hey Ladair, we appreciate your feedback on your Samsung Galaxy S24 FE. We love hearing that you have had such a seamless experience from purchase, receipt, and inital usage of your new phone. We have shared a few resources below to help you best align the settings of your device to your preferences, discover the full capabilities of your device, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Usando celular
on January 29, 2025
Posted by: Luis
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Diseño agradable y comple muy bien con su funcionamiento
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone fast
on January 30, 2025
Posted by: Andy
from Columbus OH
Expertise:Intermediate
I've had the s24 fe for a few months and in all it's been hrrat. I upgraded from the s22 plus . G biggest issue is the fingerprint sensor it only works 20% of the time. I've deleted and added them back and it just doesn't work very well. And the screen is finicky wants to swipe when I'm trying to push to open a app. Other then that its been fine not as good as I had hoped for but I'd buy it again If I had it tondo over again. I've been a loyal Samsung user since the original Galaxy s phone. With the quirks and how it's kind of buggy I should have sent it in for a replacement to see if a different one would work a little better. But if your thinking of buying it do it well worth it I traded my s22 plus Soni only paid 300 for it and I'll probably trade this one in when they release the s25 fe
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2025
Hey Andy, we appreciate your feedback on your Samsung Galaxy S24 FE. We are happy to hear that you are overall pleased with the usage of your new device, and we would love to help you with the fingerprint reader of your device. We have provided a link to an article to help you troubleshoot this feature at your convenience. We have also shared a link to an article if you are interested in using facial recognition as an alternative. We have lastly provided a link to the Samsung Support Team to answer any questions you may h ave about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great purchase!
on February 3, 2025
Posted by: Lau D
from Tampa, FL
Expertise:Expert
Verified Purchase:Yes
My first time getting a Galaxy FE and I love it. I was a bit aprehensive at first, but have zero regrets.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Hey there Lau D, thank you for your feedback on your Samsung Galaxy S24 FE. We are thrilled to hear that you are loving the usage of your new phone, and have no regrets with your purchase. We have provided a link to the full device manual to help you discover the full capabilities and align the settings to your preferences. WE have also shared a link to the Samsung Support Team to answer any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
USD global
on February 4, 2025
Posted by: BIG USD
Luke I bought this month ago I am happy of you to get one too
Response from Samsung USBy R&R Team, February 4, 2025
Hey there Big Usd, we appreciate your feedback on your Samsung Galaxy S24 FE. We are thrilled to hear how pleased you are with the inital usage of your new phone. We would love to help you best align the settings to your preferences, and have provided a link to the full device manual to help you. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone..... Great shopping at Samsung.
on February 6, 2025
Posted by: Andy
from Barbados
Expertise:Expert
Verified Purchase:Yes
This is an amazing phone, fast, reliable, right size, and a joy to use.
Waiting on the UI 7 update to enjoy it even more
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best Galaxy I've owned yet!
on February 7, 2025
Posted by: TheGalaxyGirl
[This review was collected as part of a promotion.] The Galaxy S24 FE is a nice upgrade for me, filled with a lot of premium features, i still haven't used them all! One of my favorites is the transcription and summaries of my recordings. It's easier than ever to find what I'm looking for without having to open and listen to anything I don't have time for! That and the seamless actions across apps makes life so much easier! Thanks, Samsung, for another great product!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quick and easy to use
on February 7, 2025
Posted by: Fortune
[This review was collected as part of a promotion.] The S24 FE is very quick and easy to use. I have changed to this phone after 2 years of using non Samsung products. I am very grateful I have changed to Samsung as I immediately noticed a very drastic improvement in loading times for apps. This phone is also better in terms of navigabily by having an option bar at the bottom of your escape button, giving an ease of app movement. The settings menu is also quite nice as it is very navigable, especially when it comes to changing your connections.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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