Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 FE 256GB S721U Unlocked - Mint
Average customer rating
4.7
(1,698 Reviews)
Rating breakdown 1,698 reviews
5 Stars
1,327
4 Stars
296
3 Stars
51
2 Stars
18
1 Star
6
95%of customers recommend this product.
(
42 out of
44)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 FE 256GB S721U Unlocked - Mint
Customer Rating
5
Cell phone is an excellent product.
on June 30, 2025
Posted by: Gabriel3080
[This review was collected as part of a promotion.] The device meets all the needs in my work, it has good resolution for games, videos and photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Force to shut down app
on June 30, 2025
Posted by: Valerie
[This review was collected as part of a promotion.] Camera - takes great photos but it's hard to focus on the item, thr background automatically becomes blurred when you focus up front. Very hard to control.
Battery saving - I dont know if the setting is wrong or it's just an android glitch, no matter how I turn off the battery saving mode some of my apps still won't work in the background, it's always shut down or put to sleep, i can never get my messages on time. 0
Battery saving - I dont know if the setting is wrong or it's just an android glitch, no matter how I turn off the battery saving mode some of my apps still won't work in the background, it's always shut down or put to sleep, i can never get my messages on time. 0
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hi Valerie, we appreciate your feedback on your Samsung Galaxy S24 FE. We know how important your device is to you every day, and we would love to help you have the best experience possible and resolve your frustrations. We have provided links to troubleshooting guides to help you with the camera, applications, and messages of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Does what it says it does
on June 30, 2025
Posted by: Got4Work
[This review was collected as part of a promotion.] Had some minor issues getting apps to transfer, but overall a great experience. Pretty good phone. Takes decent photos, the internet and mobile connections seem to work quickly, and beyond having to delete and re-download some apps to get my info moved, I have no complaints. I've used the galaxy AI feature a little and it does what I ask it to, so no real complaints there either. Overall, a good phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Another win for Samsung making the best phones
on June 30, 2025
Posted by: Jr8uup
[This review was collected as part of a promotion.] Who ever thought 20 years ago that one device would replace your phone, digital camera, personal computer, MP3 player, and so much more. My S24 has replaced all of those and more. My laptop gets dusty cause I find it more convenient to just pull my phone out and scoot savings accomplish anything with AI. Samsung makes the best phones and electronics in the world and every model gets faster, more friendly. I never have a problem or a glitch. My S24 controls my lights, TV, thermostat, oven, fridge, security cameras and also unlocks my doors. I couldn't live without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best budget/non budget phone
on June 30, 2025
Posted by: BananaMan
[This review was collected as part of a promotion.] I love this phone, it has better ai feature then any other phones out there. Also the specs on this phone are just like the S24 but at a cheaper option. Overall I would rate this phone 10/10, because of how good the specs are and how much cheaper it is then the S24.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product case amazing features
on June 30, 2025
Posted by: Motor1587
[This review was collected as part of a promotion.] I've been working with training my Galaxy AI to more responses and more complete in his answers. I have a very wide range of things that I have an interest in and so far AI has been able to keep up with accurate and up-to-date information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, camera, and upgrade.
on June 30, 2025
Posted by: CJPhotoCentric
[This review was collected as part of a promotion.] I've used Samsung for a while now. The capability to supplement my photos that I take with my digital camera has been amazing. Sometimes I go into a photo shoot knowing as long as I have my phone, I'm going to get the pictures and video I need. Many times, I realize I could have done all the photos with just my phone. I just started utilizing Samsung AI to clean up my photos on the fly and meet deadlines.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome voice commands and noise canceling
on June 30, 2025
Posted by: Motor1587
[This review was collected as part of a promotion.] These earbuds respond very well to voice response when dealing with the AI and voice commands. They have a pretty durable battery life span especially coupled with the case Great Sound and are fully tunable when paired with a Galaxy phone.
Value
5
Written by a customer while visiting Samsung US