Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 1TB S908U Unlocked - Graphite
Average customer rating
4.7
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
138
4 Stars
16
3 Stars
4
2 Stars
1
1 Star
4
95%of customers recommend this product.
(
148 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 1TB S908U Unlocked - Graphite
Customer Rating
5
Best phone since my galaxy note 8
on April 12, 2022
Posted by: Vernie681
from Michigan
Expertise:Expert
[This review was collected as part of a promotion.] Couldn't be happier. Camera and camera features are amazing. Screen resolution is amazing ! Phone is so fast. Multitasking is instant. I have a feeling this one will last five years like my note 8 did. Samsung forever!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ULTIMATE Note!! Galaxy Note FINAL Form!!
on December 8, 2022
Posted by: Carl
from Las Vegas, NV
Expertise:Expert
[This review was collected as part of a promotion.] I seriously have always been a Galaxy Note fan, going all the way back to the Galaxy Note 5. This is THE final form of the Note.
There is NOTHING that this phone is lacking. 120hz refresh rate at FULL UHD resolution. Bluetooth S Pen. Dual Speakers. Quad Camera Setup(Supertelephoto, telephoto, Ultrawide, and Ultrawide). Don't even get me started on the Pro Video mode. Pro Video Mode seriously can almost be comparable with some DSLR video cameras. Recording at 4K resolution, 60fps? 1080p 120fps?? Not only that, but Pro Video is available on ALL 4 LENSES. Ridiculous. With the right settings/lighting, this phone is untouchable as far as camera quality. Not to mention the moon photography capabilities. I've also taken a picture of the milky way at night during a Colorado trip! The picture was comparable to a DSLR photo. I'm telling you!! I can't even include it to this review because the file is too large, but Google is your friend!
The screen is seriously slick. Adaptive 120fps, at 1440p, and Super AMOLED looks stunning. Samsung ALWAYS has the best displays. Hands down. The most vibrant displays of all time. Did I mention that Samsung facilitates the screens for Apple products as well? That should tell you something.
Among all of these hardware features, the UI is flawless. Especially the new One UI 5. Multitasking capabilities are better than any other phone that I know of. It can even FORCE shrink apps that generally wouldn't work with split screen.
There's just so much customization within the software that you can REALLY make this phone FIT you. You just need to know what you like. Whether you have small hands, BIG hands, bad eyesight, bad hearing, any physical disabilities, there's accessibility and customization for all those things.
Last thing I should mention is the design. Previously on the Note 20 Ultra, the phone was veeery top heavy because of that camera bump. Holding it in your hand was a little awkward. And laying it flat on a table was another awkward issue. It would seasaw side to side while typing because of the camera bump.
But they've REMOVED the camera bump, AND included a bigger battery, fixing the awkward weight displacement, and also giving a more stable surface for laying it directly on its back. The thing has got some weight to it, and I love that. It feels dense.
Not to mention the Matte finish? Less fingerprints? The cleanest looking design I've ever seen on any phone. It's still got the curved edges too which is slick. It gives the display somewhat of a 3D look to it.
I'm telling you, every single issue they had with the Note 20 Ultra is FIXED. Making the S22 Ultra the ULTIMATE PHONE. including a few years of security updates, that's incredible. You can rely on Samsung to keep this phone relevant.
There's really nothing I can truly find wrong with this phone. So much so that I'm not even looking forward to the next version of this phone. There's literally nothing else left to improve.
My ONLY basically irrelevant complaints are Mayne the battery life? And maybe the additional lens resolution? But what's to be expected. Every other phone has those same issues. It's the technology of our time that limits these phones, not the phone itself.
Battery life could be better, but for having the sickest features enabled at all times, that's to be expected. If you're looking for battery life, disable the slick features that no other phone has anyways, and you'll have even better battery life.
Resolutions on the extra camera lenses are great, but not as great as the Main lens. Which is to be expected!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking certain QC aspects
on June 26, 2022
Posted by: DaddyD
from Louisiana
Expertise:Intermediate
I have tried 2 different s22 ultras out.
First one I have returned and ordered a 2nd one, assuming that the first was defective. I am not returning this one as well.
It has major connection issues. It doesn't happen all of the time, but sometimes this phones network speed will drop tremendously, even when the network source is at optimum speed.
Half the time, I can't even get things (that are online) to load on 5G.
And on wifi, it's very inconsistent.
First one I have returned and ordered a 2nd one, assuming that the first was defective. I am not returning this one as well.
It has major connection issues. It doesn't happen all of the time, but sometimes this phones network speed will drop tremendously, even when the network source is at optimum speed.
Half the time, I can't even get things (that are online) to load on 5G.
And on wifi, it's very inconsistent.
My final straw was having my note 20 ultra and the s22 ultra both connected to my wifi at home.
I ran a speed test on my s22 ultra, then on my note 20 ultra.
I ran a speed test on my s22 ultra, then on my note 20 ultra.
note 20 ultra: 876 MBPS down / 34 MBPS up
S22 ultra: 1 MBPS down/ > 1 MBPS up.
Major flaw on 2 separate, brand new s22 ultras
S22 ultra: 1 MBPS down/ > 1 MBPS up.
Major flaw on 2 separate, brand new s22 ultras
Not to mention, they've implemented a service that prevents your phone from getting too hot while gaming. The issue is that the way thus works is that it drastically reduces the performance of said game to keep your phone cool.
You can disable this feature, but then the phone runs ridiculously hot.
I'm not sure what the Extra power in this phone is for if you have to restrict it, just so it doesn't catch fire.
You can disable this feature, but then the phone runs ridiculously hot.
I'm not sure what the Extra power in this phone is for if you have to restrict it, just so it doesn't catch fire.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some links that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on December 7, 2022
Posted by: Ang123
from Minneapolis
[This review was collected as part of a promotion.] Nightmare, experiment in terror. Phone has gone in for repair 2 times in 2 weeks after system update render the phone useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 8, 2022
Hi Ang123,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great features poor design. HATE curved screen!
on June 27, 2022
Posted by: AppleLess
from Utah
Expertise:Intermediate
I have had Samsung flagship phones every few years since the Note 3.
PROS:
S-pen notes and screen and photo writing.
Speed.
Battery life.
Camera.
Android.
CONS:
I absolutely HATE the curved screens.
The worst part is it doesnt allow for good screen protectors and the few available are too complicated, too expensive, and inferior to the older flat high end glass ones. Most cases are made with low profile screen side protection which greatly limits protection. Just raise all 4 sides!
The curved screen is too sensitive no matter what you do without a case and serve NO functional purpose! STOP MAKING CURVED SCREENS. It's so inconsiderate and pointless!
Samsung updates made all notifications the same. You can't only recieve important ones. They are ALL ON or ALL OFF. I don't care about emails because we get too many unimportant ones.
My phone no longer shows new messages on the app icons.
Super-high resolution pics and videos are impossible to share and difficult to downgrade.
PROS:
S-pen notes and screen and photo writing.
Speed.
Battery life.
Camera.
Android.
CONS:
I absolutely HATE the curved screens.
The worst part is it doesnt allow for good screen protectors and the few available are too complicated, too expensive, and inferior to the older flat high end glass ones. Most cases are made with low profile screen side protection which greatly limits protection. Just raise all 4 sides!
The curved screen is too sensitive no matter what you do without a case and serve NO functional purpose! STOP MAKING CURVED SCREENS. It's so inconsiderate and pointless!
Samsung updates made all notifications the same. You can't only recieve important ones. They are ALL ON or ALL OFF. I don't care about emails because we get too many unimportant ones.
My phone no longer shows new messages on the app icons.
Super-high resolution pics and videos are impossible to share and difficult to downgrade.
Samsung has made updates to slow phone charging dramatically than was normal in 2021. I never had a battery problem before under any circumstance or temperature.
All the raised cameras are hard to protect.
All the raised cameras are hard to protect.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
3
Biometrics don't work
on July 12, 2022
Posted by: Kfrog14
from Lake Barrington, Illinois
Expertise:Intermediate
This phone is no better than my S8+. The photos are poor. The biometric options (both fingerprint and face scan) - set by the store, neither works. For a phone that's the cost of a mortgage payment, I expect WAY BETTER.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce , July 26, 2022
Hi Kfrog14,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all assessments as we strive to always give our consumers the most innovative designs and functionality. I’ve attached a couple links from Samsung’s YouTube channel showing different features of the camera. Please reach out to Samsung Support, also below, concerning the face scanner and fingerprint sensor. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all assessments as we strive to always give our consumers the most innovative designs and functionality. I’ve attached a couple links from Samsung’s YouTube channel showing different features of the camera. Please reach out to Samsung Support, also below, concerning the face scanner and fingerprint sensor. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, surprised to see so many horrible reviews
on July 24, 2022
Posted by: Anonymous
from Muskville, Mars
Camera, awesome, never seen anything like it. The screen capture feature actually allows you to record. This picture is taken from at least 100 yards. I see people saying their batteries aren't lasting. I'm working 10 hour days while listening to Rogan and Jordan Peterson, who I also give five star reviews to. Sorry. Personally I keep an eye on the apps I use and frequently shut off the ones I'm not using. I also go into Chrome and shut windows that are not needed. My experience with this phone is full on 5 star. I still have my 21 Ultra as a backup, it's a little bit tougher and less affected by water so I will use it on occasion but the terabyte of memory on this phone allows me to keep all my data on device and off the cloud. #FJB
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love S22 Ultra
on March 22, 2022
Posted by: Daniel
from Lake Orion Michigan
Expertise:Expert
Got my Galaxy S22 ultra terabyte in graphite Best phone I've ever used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US