Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 1TB S918U Unlocked - Lime
Average customer rating
4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 1TB S918U Unlocked - Lime
Customer Rating
2
Too clunky
on May 22, 2023
Posted by: Rena
from Alameda, ca
Expertise:Expert
The photos all look over compressed. The operating system has bugs. The phone is so heavy and big that it's not easy to keep it for photos. I take fewer photos now.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 23, 2023
Hey Rena, we appreciate you sharing your feedback with us on your Samsung Galaxy S23 Ultra. We understand how important your memories are and that those come in the format of photos and videos. We have provided for your convenience an article about the different camera settinngs you can use to ensure you get the best pictures and videos every time. If you are finding the storage capacity to be lacking we would also be more than happy to help you with digital storage options. We have provided a link to the Samsung Support Team to assist you if you have questions or would like assistance with the settigs of your device. Thank you for being a Samsung customer. -Elizabeth
Camera Settings
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Camera Settings
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Why you shouldn't buy Samsung? please read
on January 1, 2024
Posted by: GuyH
from NY
Expertise:Expert
paid a lot on Galaxy 23 ultra less than year ago, the rounded screen can't hold any glass protector for over a week so after few I replaced with sticker. broke the screen on the first drop!
Samsung don't have screens in stock in Manhattan, such a main city, so they told me to ship my phone... what should I do without my phone? really unsatisfied.
Samsung don't have screens in stock in Manhattan, such a main city, so they told me to ship my phone... what should I do without my phone? really unsatisfied.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 2, 2024
Hey there GuyH,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and an Armor Aluminum Frame which aids it in being water resistant in up to 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating? All of these features help the Galaxy S23 Ultra in being one durable device! We also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen while bringing in that last bag of groceries. Talk about the ultimate peace of mind when it comes to protecting your investments! Our partners at UbreakIfix are on standby awaiting to assist you with any of you repair needs as well. We do recommend protecting your Galaxy devices with screen protectors and cases, linked below. Fun fact, we also have some fantastic videos available on our YouTube channel specifically designed for applying your screen protector. Check out the video titled, "Galaxy S23 Series: How to apply Screen Protector" for an easy step-by-step tutorial for the application of your screen protector. If you encounter any bubbles, just know that they will work themselves out over time! If you would like any further assistance, please feel free to contact Samsung Support when it is most convenient. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/specs/
https://www.samsung.com/us/mobile/mobile-accessories/phones/?category_names=Phones&smartphone_compatibility=Galaxy+S23+Ultra
https://www.youtube.com/c/Samsung/playlists
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and an Armor Aluminum Frame which aids it in being water resistant in up to 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating? All of these features help the Galaxy S23 Ultra in being one durable device! We also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen while bringing in that last bag of groceries. Talk about the ultimate peace of mind when it comes to protecting your investments! Our partners at UbreakIfix are on standby awaiting to assist you with any of you repair needs as well. We do recommend protecting your Galaxy devices with screen protectors and cases, linked below. Fun fact, we also have some fantastic videos available on our YouTube channel specifically designed for applying your screen protector. Check out the video titled, "Galaxy S23 Series: How to apply Screen Protector" for an easy step-by-step tutorial for the application of your screen protector. If you encounter any bubbles, just know that they will work themselves out over time! If you would like any further assistance, please feel free to contact Samsung Support when it is most convenient. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/specs/
https://www.samsung.com/us/mobile/mobile-accessories/phones/?category_names=Phones&smartphone_compatibility=Galaxy+S23+Ultra
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME Phone
on March 30, 2023
Posted by: Owenstate
from Lake Isabella, California
I bought one last month and love it best phone yet
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
YOU ARE AMAZING !!
on April 11, 2023
Posted by: SkookoMom
I LOVE SAMSUNG!! I currently own a S22 ultra I'm upgrading to the S23 1tb! I use my S22 for all of my YouTube videos! Some are edited some are not. I can't wait for the S23 to come In!! IM STOKED!!!!! LOVE YOU GUYS YOU ALL AT SAMSUNG ARE AMAZING!!
Written by a customer while visiting Samsung US
Customer Rating
5
SnapDragon §23 Ultra 5G Best Phone o '23, PERIOD.
on May 4, 2023
Posted by: AVATAR
from Kentucky
Expertise:Expert
Best device of 2III, hands down. Lobe it.... The screen is the best I've ever had the pleasure of focusing upon... Marvel of mobile tech. Forreal.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Repairability will keep me buying Samsung phones
on May 8, 2023
Posted by: JMB95
from Rockwall, TX
Expertise:Expert
I will let others tell you how wonderful the phone is to use. It's excellent. However, I want to explain how easy it is to repair it if you've broken it.
I had a rough time breaking this phone. It's the only one I've ever done damage to beyond a couple scuffs on the aluminum frame. I dropped it and cracked the back glass and the camera lens glass. That sucks. THEN I dropped it in water and damaged my wide angle camera. Wow. I was so upset, especially because I'm really careful with my devices.
The phone is obviously really expensive so I didn't want to shell out for another one. I tried looking for replacement parts, and to my surprise, I discovered I could get an original back glass and wide angle camera for less than $15 combined. That's great and all, but I've never opened up a phone and tried to replace something.
I followed a jerryrig everything teardown and was able to replace both components quite easily. There is very minimal glue (no alcohol required), Phillips head screws, only 1 screw length (except 1 screw), and NO PARTS SERIALIZATION unlike Apple. My phone is now in perfect working order again. The only exception is water resistance, but that is not Samsung's fault. The parts with the water resistance seal for the back glass are not available yet so it's just not a thing.
Repairability is legitimately a feature of this phone. With the horrible direction that electronics repair took over the last decade, Samsung's decision to change the design to a more repairable one should be applauded. Still not perfect (especially the battery), thank you for moving in the right direction, Samsung.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This is a beast.
on May 27, 2023
Posted by: reidka
from 76013
Expertise:Intermediate
I just bought the 1 TB S23 Ultra in Lime a couple weeks ago, and it has been as advertised. simply a great phone. easy to set up and update right out of the box
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US