Customer reviews from Tide
Tide - Simply Liquid Laundry Detergent, Refreshing Breeze, 117 oz., 89 Loads (12078)
Average customer rating
3.5
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
121
4 Stars
28
3 Stars
13
2 Stars
13
1 Star
72
54%of customers recommend this product.
(
103 out of
190)
Customer Reviews for Tide - Simply Liquid Laundry Detergent, Refreshing Breeze, 117 oz., 89 Loads (12078)
Customer Rating
3
Brown liquid that smells bad
on September 14, 2024
Posted by: Greenplanet22
Another purchaser who found the detergent to be brown, sludgy, and with a bad smell.
It still seems to clean, but the smell is off-putting.
It still seems to clean, but the smell is off-putting.
Cons: Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, September 16, 2024
We're sorry to hear the color of your Tide Detergent is not what you expected! Please know we thoroughly test our products to ensure they reach you in the best condition. This is not a situation we’d want you to have with our detergent. Our team would recommend discontinuing the use of this bottle however, we ask that you hold onto it so we can gather some further info for our Quality Team. When you have a moment, please give us a call at (800) 879-8433 Monday-Friday 9 AM - 6 PM EST
Written by a customer while visiting Tide
Customer Rating
1
Brown and Green sludge
on September 22, 2024
Posted by: SanDiegoSteve
I poured some to wash a load of clothes and it was brown green with dark brown residue in it. It was disgusting I put some in a clear cup and the garage sink to make sure I was seeing the true color too. I grabbed my wife and she agreed it was bad. I poured the remainder of the bottle down the garage sink to get rid of the gross detergent. I have never seen anything so nasty I had to wash my clothes a 2nd time to get this crap out of my clothes with a different detergent.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, September 23, 2024
We're sorry to hear the color of your Tide Detergent is not what you expected. Please know we thoroughly test our products to ensure they reach you in the best condition.
Our team would recommend discontinuing the use of this bottle. Once we gather some info it would be best to toss it, and we can reimburse you for a new bottle.
When you have a moment, please give us a call at (800) 879-8433 Monday-Friday 9 AM - 6 PM EST.
Our team would recommend discontinuing the use of this bottle. Once we gather some info it would be best to toss it, and we can reimburse you for a new bottle.
When you have a moment, please give us a call at (800) 879-8433 Monday-Friday 9 AM - 6 PM EST.
Written by a customer while visiting Tide
Customer Rating
1
It was a brown green color.
on September 29, 2024
Posted by: Cgrigal
Brand new and came out brown green. The bubbles were even strange. I have never seen anything like it with any other laundry detergent. Money lost because it went in the garbage.
Cons: Satisfaction
No, I would not recommend this to a friend.
Response from TideBy Customer Care, September 30, 2024
Thank you for sharing your experience. Our products go through many quality checks to provide you with the best laundry cleaning experience. What you’ve described is not something we would expect. We'd like to gain a better understanding of your feedback, and would appreciate you giving us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Brown Green Color
on October 5, 2024
Posted by: Mscolbert
I use this product all the time and this is the first time I have ever had this experience of the liquid being a greenish color. It terrified me. I am on a budget this week and purchase a small bottle for my family clothes and poured this all into my clothes. I DO NOT have extra money to go buy another bottle because I’m afraid of what it may do to our skin, especially in our undergarments . I am at the laundromat too, so I can’t afford to rewatch them in just water. This is a bad experience that makes me consider using a different brand. We need our clothes and towels and I just pray that everything will work out okay. 🙏🏾 This shouldn’t happen Proctor
Pros: Price, Smell
Cons: Satisfaction
I would recommend this to a friend!
Response from TideBy Customer Care, October 7, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the absolute best from your Tide. When you have a chance, please get in touch with us at (800) 879-8433, so we can help, as well as share your experience with our Quality Team.
Written by a customer while visiting Tide
Customer Rating
2
Very Strange Color
on October 27, 2024
Posted by: Matteo
Is this supposed to be the "new thing" in detergent? It's marbelized in the most unappealing colors. If it's "clean" then where is the color coming from? This is the Refreshing Breeze variety. Normally Tide is so reliable. Maybe something went wrong. Is it safe to use or has it 'gone off'?
Pros: Price, Smell
Cons: Satisfaction
No, I would not recommend this to a friend.
Response from TideBy Customer Care, October 28, 2024
We're sorry to hear this, Matteo. With the rigorous quality tests that Tide products undergo, this isn't the experience we expect. So we can learn more and gather some product information, we ask that you please give us a call at (800) 879-8433. We look forward to hearing from you.
Written by a customer while visiting Tide
Customer Rating
5
Gets the job done
on November 16, 2024
Posted by: Pinkhair
We loveeeee this detergent! I could do find anything to get the bo smell out of my daughters sports clothes until this detergent!!! I hope it never goes away
Pros: Price, Satisfaction
Cons: Smell
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
1
on November 26, 2024
Posted by: RosaA
[This review was collected as part of a promotion.] Just bought some tide went to pour it in the wash machine it was like a dark brown almost black so I was like okay maybe it needs to be shaking ..shook that bad boy up and nope still pours out the same color…..wats going on tide ?
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 29, 2024
Rosa, we're so sorry to hear your Tide is brown, and would like to help. Our products go through many quality checks to provide you with the best laundry cleaning experience. What you’ve described is not something we would expect. We'd like to gain a better understanding of your feedback, and would appreciate you giving us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
What’s with the Color?
on December 13, 2024
Posted by: Kay425
I just bought four bottles of Tide simply clean and fresh and it’s brown and gross and almost looks like there’s something else in it. I’m not using this in my clothes. What is the deal tide? I use y’all religiously this is the first I’ve seen of this color.?
Pros: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 16, 2024
We're sorry to hear the color of your Tide Detergent is not what you expected! Please know we thoroughly test our products to ensure they reach you in the best condition. This is not a situation we’d want you to have with our detergent. Our team would recommend discontinuing the use of this bottle however, we ask that you hold onto it so we can gather some further info for our Quality Team. When you have a moment, please give us a call at (800) 879-8433
Written by a customer while visiting Tide