Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
3
Lacks AI features
on August 19, 2025
Posted by: WHATEVER
[This review was collected as part of a promotion.] Galaxy AI lacks AI features. Simple features like to take a note. It isn't so accessible. I think there should be a dedicated button to invoke a ai assistant agent.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6! We appreciate your feedback regarding the amount of AI features. However, we want to emphasize that the device comes with the Google Gemini app, which harnesses Google's advanced AI capabilities. Gemini allows you to access a variety of tools right on your phone, like writing assistance, brainstorming support, and even learning resources. With Gemini, you can quickly summarize important emails in Gmail, organize content in Google Drive, and even generate images. We encourage you to explore the link attached to learn more about this helpful feature. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10004856/ (Gemini)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10004856/ (Gemini)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 19, 2025
Posted by: Isaiah
[This review was collected as part of a promotion.] I have had the Z fold 6 for a few months now and I love it very much. It is very fast and smooth and I have had no overheating or performance issues. I like using the Galaxy AI especially for editing photos. The screen is very bright and crisp and the crease is very rarely noticeable when I am looking at it directly and watching videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the folding phones!
on August 19, 2025
Posted by: Foldphonespls
[This review was collected as part of a promotion.] I'm always resistant to use Galaxy AI but ever since it's been released, alot of projects or messages, heck anything is a helpful start when I find the correct prompt with the question.
I've been using the Z fold 2, then the Z fold 4 and now the 6! Love all of the folding devices, make sure you get samsung care + if possible! It'll save plenty of headaches in case they occur. It's a super quick and painless process (assuming your issues are a reasonable one). I've been able to file claims and get my replacement devices in less than 2 business days!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great I love it had for a year
on August 19, 2025
Posted by: Rodaddy45
[This review was collected as part of a promotion.] Amazing phone no issue for a whole year now. I would recommend this phone to everybody. The best phone I ever had. The price was amazing. Internet fast gaming fast stream, fast everything's fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Z Fold 4
on August 19, 2025
Posted by: Samsung1919
[This review was collected as part of a promotion.] Being at the end of 2 years, this phone has held up. 50% of my labor is spent manually and 50% being admin duties.
This tank has held up to everything thrown at it, granted the fold screen doesn't work anymore but thats at my own doing. I'd say I got my money's worth considering the variables.
Will be upgrading to the s25 Ultra sometime soon and see the upgrades that have taken place in 2 years time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love Samsung
on August 19, 2025
Posted by: Lovingme25
[This review was collected as part of a promotion.] I absolutely love this phone. It really works as a tablet for me. I think I use it more for work related things than as a verbal communication device. It has many AI features. The updates,seem to keep making this phone even better. The picture quality has gotten better. When taking selfie's the camera still needs to be better. Its not like the 5, it's better..but not as good as I'm sure it can be. I cant wait to get the 7. This phone is AWESOME!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is my TV, don't have a TV.
on August 19, 2025
Posted by: Aldatyme
[This review was collected as part of a promotion.] I use my Z Fold6 as my TV. I don't have a TV and I live alone so no arguments on what channel to watch, lol. Even at work, I watch my movies. I'm thinking about getting Xbox on here! I'm sure it would work out great!! It's great for taking pictures at work also. In my line of work, taking photos is essential so my Z Fold6 takes good pics!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great durable phone. Huge upgrade from the fold4
on August 19, 2025
Posted by: Caches
[This review was collected as part of a promotion.] Upgraded to the fold6 from the fold4 after waiting for a suitable uograde. The galaxy AI feature was a big selling point as the photo editing and easy access to an AI agent is what i see as where smartphone software is heading.
Learned some hard lessons eith the fold4 that i applied when i upgraded to the fold 6 (protect that hinge at all cost!) And love the updates they made. With the fold 7 coming out im sure the team at samsung are continuing to innovate on one of the best phones i've owned since the note!
Value
5
Written by a customer while visiting Samsung US