Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5
Great phone and more.
on June 2, 2025
Posted by: Memm89
[This review was collected as part of a promotion.] The galaxy zfold6 has everything I need. I chat with friends and family, browsing is a breeze, and the camera is great! The battery life is good, and the super-fast charger is wonderful. I have asked AI a few questions, and was satisfied with the results. I like the phone opened when watching sports for a clear view. All in all, it's the best phone I've ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Iner screen broken twice once I dropped the phone.
on June 2, 2025
Posted by: Bigdustn
[This review was collected as part of a promotion.] I use mine for movies and research works great for that and the AI is very helpful.
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Thank you for sharing your experience with the Galaxy Z Fold6! We’re pleased to see that you find it great for movies and research, and it’s wonderful that you’re enjoying the Galaxy AI features. Regarding the inner screen, we want to inform you about Samsung's Z Assurance, which offers a one-time discounted repair for the interior folding screen on devices like yours, purchased in the U.S. from authorized distributors before July 31, 2024. Just remember to register your device with a Samsung account to qualify. This offer is limited to the original purchaser and doesn’t cover second-hand devices. It specifically applies to the interior folding screen, while other repairs, like the front screen or back glass, are not included. If you decide to use this service, you can easily access it through Samsung's support page. Simply select ‘Start a Repair’ and follow the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, extra costs may apply. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Versatility and Utility
on June 2, 2025
Posted by: FullmetalKitsune
[This review was collected as part of a promotion.] Every day, I find myself using my Fold6 for a number of things--book reading, note taking, scrolling, researching via Galaxy AI, surfing, browsing, texting, calling--you name it. My Fold6 is a conversation starter, a critical piece of equipment in my work life and day-to-day experiences. I could never go back to a phone that doesn't offer what the Fold does!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It is smaller and light weight.
on June 2, 2025
Posted by: Truthful1
[This review was collected as part of a promotion.] Th phone itself is OK. Hoped for bigger viewing area. Hardware wise, it is good quality. What i hate is the operating system. Everything switched into Samsung app. Now I have many security issues. Samsung software has useless fluff software that you can't get rid of. The software don't do a lot of things my other phone did. Sorry, not worth the high price tag.
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6. We appreciate your feedback on the viewing area. The Z Fold6 is designed with cutting-edge hardware, and we hate to see that the software hasn’t met your expectations. We want to ensure that your experience is as smooth as possible, especially regarding concerns about Samsung apps and security. Each app is built with user privacy and security in mind, but we know that transitioning from one smartphone to another can take some time to get used to. We’d love to gather more information about your specific concerns and assist you further. Please don’t hesitate to reach out to us at Samsung Support so we can address your concerns personally and enhance your experience with the Galaxy Z Fold6. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI + Z Fold 6 = Game Changer
on June 2, 2025
Posted by: FoldMaster
[This review was collected as part of a promotion.] Using the Galaxy Z Fold 6 with Galaxy AI has completely changed how I manage my day. The multitasking power of the Fold combined with the smart features of Galaxy AI makes this the most advanced device I’ve ever used. I switch between work tasks, content creation, and gaming seamlessly—no lag, no limits.
Galaxy AI helps with everything from summarizing long texts to giving smart suggestions while messaging or writing emails. The voice-to-text is on point, and the AI photo editing tools make my shots look pro-level in seconds. Streaming on the big inner screen feels like having a portable theater, while the outer screen is perfect for quick tasks on the go.
Whether it’s work, school help, entertainment, or organizing life, the Z Fold 6 powered by Galaxy AI handles it all. It’s more than just a phone—it’s a productivity beast and daily assistant in one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The stuff this phone can do
on June 2, 2025
Posted by: CIREpenny
[This review was collected as part of a promotion.] This phone is so awesome. I love how you can use this as a third screen for your desktop or laptop and the double screen that you can split in half is so amazing for the camera. There, you can do the dual recording to to see your reactions to stuff. The features on this is so the AI is really helpful. I just love this phone so much. I love playing my Xbox games. My Xbox app on this phone oh God, that's mainly what I use this phone for is to play my Xbox, because I don't have an Xbox console. So this phone helps me out with that
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
seemless conversion from a fold 3 to z fold6
on June 2, 2025
Posted by: jeffforpaula
[This review was collected as part of a promotion.] This my wife's phone the Galaxy AI was a very nice surprise.
The z fold 6 is outstanding, much thinner and lighter.
The z fold 6 is outstanding, much thinner and lighter.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 2, 2025
Posted by: PilotJess
[This review was collected as part of a promotion.] The phone has great features. The screen is massive and comes in handy when viewing videos and photos.
Value
5
Written by a customer while visiting Samsung US