Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,606 Reviews)
Open Ratings Snapshot
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
3 out of 5
3
Blue screen, no return exchange.
on May 21, 2025
Posted by: MIGUEL
I just get my Z FLOD 6 lastFriday, last night I was reding some google news baout politics and the President, suddenly I got a blue screen with nothing on it, just A ''X in the upper left corner, them I can hear two AI talking one on top of each other (like two radio stations in one dial) talling me to unlock the screen to be able to power off (I was pushing the power button to turn phone of but was imposible) I can't unlock the screen because it was not responding at all to mi touch, the keys in the button sometime appear but also no working at all . I takes my like half hour to be able to power off using the volume and power keys. A very strange issue. see video attached (not able to download in this page). I called Sansung support to request device, they say I have to return this one and purchase another one. I ask, what about my data in this phone, if return this one I dont' have another phone to transfer my data.I was waiting for them to send me another phone, transfer my data, and return the other one. Samsung "SUPPORT" DON'T GIVE ME THAT OPTION. I have to return the phone and buy another one. I will loose my data. So there is no return exchange for a 5-DAY ALL-NEW PHONE.
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Miguel. We understand how concerning it can be when you encounter unexpected challenges with a new device, particularly regarding your data. We want to reassure you that all Galaxy Z Fold 6 devices come with a 12-month limited warranty covering manufacturer defects. Additionally, we offer Samsung Care+, which provides extra protection and support for your device, giving you added peace of mind. To assist you further and explore the best options for your situation, please reach out to us directly at Samsung Support. We’re here to help you and ensure you have a great experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very b good features and
on May 21, 2025
Posted by: Vicbrick
Very good cellphone and hads alot of space anf vrry good specd
Response from Samsung USBy R&R Team, May 22, 2025
Thank you so much for your thoughts on the Galaxy Z Fold6, Vic! We’re pleased to know you find it to be a great device with ample storage and impressive specs. The Galaxy Z Fold6 truly showcases the power and reliability you mentioned, thanks to the Snapdragon® 8 Gen 3 Mobile Platform for Galaxy. This advanced processor delivers outstanding CPU, GPU, and NPU performance, making every task feel incredibly smooth and responsive. We're glad you're enjoying the experience and look forward to hearing more from you in the future. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful
on May 22, 2025
Posted by: Fred
Ok I will i have never had a problem everything good
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for sharing your review, Fred! We love to see that you’re enjoying your experience with Galaxy Z Fold6. With its innovative design, it truly enhances your multitasking experience. You might love the new Google Gemini app included with your Z Fold6, thanks to our ongoing partnership with Google. Gemini can assist you with learning new things, writing notes, and planning events, making your Galaxy experience even more versatile and personalized. If you have any questions or need tips on using Gemini, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good design
on May 23, 2025
Posted by: TO TO
from New york
Expertise:Expert
Verified Purchase:Yes
The phone is very slim and light compared to previous models.The rear camera is better than it's previous models but the inner screen camera is not good otherwise I will give 5 stars.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for your feedback on the Galaxy Z Fold6! We’re glad to see you appreciate its slim and lightweight design. As for the cameras, the Z Fold6 features an impressive 50MP rear camera that delivers stunning clarity and vibrant colors, ensuring you capture every moment beautifully. It also includes advanced technologies like Nightography, which allows you to take exceptional photos even in low light. The inner screen camera, while designed mainly for video calls and selfies at 10MP, complements the overall experience perfectly. We're confident that the camera capabilities will enhance your photography and videography experience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on May 23, 2025
Posted by: Bmollas
Great fold 6,battery good 👍, slim, so with short words is great phone...
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your review, Bmollas! We’re thrilled to see that you’re enjoying the Galaxy Z Fold6. You’re absolutely right about the slimmer design! This truly is our thinnest Z Fold yet. With a 1.5X brighter screen everything looks stunning, whether you’re browsing or streaming. The enhanced battery life also gives you up to 2 hours more video playback which is perfect for lengthy binge sessions. We appreciate your feedback and hope you continue to love your Z Fold6! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I want to purchase "The Blue", Samsung Z Fold 6
on May 27, 2025
Posted by: Anonymous
I thought your company was absolutely so Kind, Respectful, and Very helpful!!!!
work Society and Life in 2025.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Practical and fully solution for daily use
on May 29, 2025
Posted by: DAVIDRB
from TX
Expertise:Expert
Verified Purchase:Yes
It solve most of businesses and personal needs in a easy and practical way
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for your review, David! It's fantastic to see that you're using the Galaxy Z Fold6 for both business and personal tasks. The versatility of this phone makes it an ideal companion for managing a busy lifestyle. With its expansive screen, you can easily switch between professional documents and personal projects, which is essential for anyone juggling multiple responsibilities. The optimized Microsoft Office experience allows for seamless editing and collaboration while you’re on the go, and Samsung DeX can turn your foldable into a powerful desktop setup when you need it. It’s also designed to handle intensive tasks with its powerful processor and advanced cooling system, so you can rely on it for all your business needs without worrying about performance. If you have any questions or need help with anything, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Z Fold6 Review
on May 29, 2025
Posted by: Anonymous
Alright, let’s geek out for a second — the Galaxy Z Fold6 is finally here, and it’s hands-down Samsung’s most polished foldable yet.
🧠 First Impressions
It’s noticeably thinner and lighter, and you can feel that the second you pick it up. It actually feels like a phone now — not a chunky experiment from the future. The squared-off edges give it a clean, premium feel, and the hinge? Super smooth and solid.
📱 Display Nerds, Rejoice
The 6.3" cover screen is finally wide enough to type on without feeling like your thumbs are playing Twister. Inside, the 7.6" main display is ridiculously bright (hello 2,600 nits) and silky smooth at 120Hz. Great for multitasking, gaming, or just watching YouTube in bed like a boss.
⚙️ Performance & Software
Snapdragon 8 Gen 3 + 12GB RAM = zero lag. You can run three apps at once, flip between windows, even edit video, and this thing just hums along. Samsung’s Galaxy AI is integrated throughout — stuff like Note Assist and real-time Interpreter in Flex Mode are surprisingly useful, not just gimmicks.
Bonus: Samsung promises 7 years of updates. That’s Pixel-level longevity.
📸 Camera Vibes
Same triple-lens setup as last year — 50MP main, 12MP ultra-wide, and 10MP telephoto. Solid performance, sharp photos, good color science, but yeah… not a huge leap forward. If you want bleeding-edge photography, the S24 Ultra still leads.
🔋 Battery Life
Battery’s still 4,400mAh. It gets the job done, but heavy users (especially with brightness cranked on the big screen) might need a top-up before dinner. At least 25W fast charging is quick enough in a pinch.
Response from Samsung USBy R&R Team, May 30, 2025
Hey Matthew! Thank you for your insights on the Galaxy Z Fold6. We're excited to see that you love its sleek design and lighter feel. It’s great to know the cover screen is comfortable for typing and that the vibrant main display is perfect for multitasking and streaming. Our aim with the Snapdragon 8 Gen 3 and Galaxy AI features is to simplify your life, and we appreciate that you recognize that. Thanks for being part of the Samsung family and enjoy your Z Fold6! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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