Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,606 Reviews)
Open Ratings Snapshot
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Galaxy Fold Series for the Win!!
on April 5, 2025
Posted by: Yvonne
from Wesley Chapel, FL
Expertise:Expert
Verified Purchase:Yes
I absolutely love this phone. Since I have moved to the Fold series I won't change to anything else!!! This phone has been my own mini office on the go.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your enthusiasm for the Galaxy Z Fold6, Yvonne! It’s wonderful to see how much you’re enjoying the Fold series and its ability to serve as a mini office on the go. The Galaxy Z Fold6 truly stands out with its foldable design, offering both a compact phone and a spacious tablet experience. Features like Note Assist and Live Translate powered by Galaxy AI enhance productivity, making it easier to organize notes, transcribe conversations, and translate text in real-time. We appreciate your feedback. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I want it bad
on April 5, 2025
Posted by: KilleOutLaw74
[This review was collected as part of a promotion.] Amazing Amazing Amazing Amazing Amazing wishes it was
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The inside screen
on April 5, 2025
Posted by: SamsungAlways
[This review was collected as part of a promotion.] The biggest part i dislike is the quality of the camera vs the s series.
Also the front screen needs better online experience.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's like having a laptop in the palm of your hand
on April 5, 2025
Posted by: Tunde917
[This review was collected as part of a promotion.] It's like having a laptop in the palm of your hand I couldn't be more happier with all the folds that I had
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
Hey Tunde! Thank you very much for your thoughtful review! We love that you feel like you have a laptop in the palm of your hand with the Galaxy Z Fold6. Our design aims to blend the convenience of mobility with the power of a laptop, and it’s wonderful to know you’re enjoying all the versatility it offers. Your satisfaction means a lot to us, and we hope you continue to explore all the incredible features that the Z Fold6 offers. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So easy to use
on April 5, 2025
Posted by: Nightingale
[This review was collected as part of a promotion.] The Z Fold6 is so easy and versatile to use. My son who has Down Syndrome, loves to use my phone. The accessibility and ease for him to locate programs is amazing. He can easily access contact numbers, games, and messaging with ease. He has tiny hands and his dexterity is comprised and the pen fits perfectly in his grip. Thanks for making a phone that's accessible for EVERYONE!SPNIGHTINGALE
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6. It’s wonderful to know that its accessibility features and versatile design are making it easy for your son to enjoy using his phone! The large screen and intuitive interface help ensure that he can easily access contact numbers, games, and messaging. Feedback like yours truly highlights the Galaxy Z Fold6’s commitment to inclusivity and usability for everyone. We hope that you guys continue to enjoy your experience with the Z Fold6. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy zfold6
on April 6, 2025
Posted by: Macalt3
[This review was collected as part of a promotion.] I've always liked galaxy phones and the Zfold6 didn't disappoint. The one drawback is that from the opening and closing of the phone, my inner screen had a slight flicker.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 15, 2025
Thank you for sharing your feedback about the Galaxy Z Fold6, Mecalt3! It's great to see that the device met your expectations overall. Regarding the slight flicker on the inner screen, this may be due to software glitches or hardware factors. To address this, please ensure your device is running the latest operating system and security updates, as these can help improve performance. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If the flicker continues,please be sure to reach out to us at Samsung Support to have your device inspected or book a repair for further assistance. We appreciate your input and thank you for sharing your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh...
on April 9, 2025
Posted by: Noneya Bizness
Verified Purchase:Yes
The battery life needs a big improvement and it still has heat issues, both during charging and during operation.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 9, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We always aim to provide our customers with the best experience possible. If you're encountering shorter battery life and heat during charging or operation, there are steps that may help optimize your phone. Ensure you are charging the phone with a Samsung-approved charger on a hard, flat surface, and avoid placing it near heat sources or in direct sunlight. Excessive heat can sometimes arise from processor-intensive activities like gaming or navigation. Closing apps, reducing screen brightness, and keeping the software updated can also help the phone function more efficiently. If the device feels warm during use or charging, disconnect it and allow it to cool down before continuing. Be sure to check out the link attached for options to help optimize your phone's battery life. We hope these tips improve your experience with the Galaxy Z Fold6. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A fantastic device with cool quirks
on April 9, 2025
Posted by: Anonymous
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
The device feels cool and slim in the hand. The main screen can do everything. While folding to get more in depth and give a larger view of things.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 29, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Z Fold6, Sean! We're exhilarated to see that you're enjoying the cool and slim design. This Z Fold6 is designed to provide maximum comfort in your hand while giving you the freedom to multitask effortlessly. The main screen is truly a standout feature, boasting a stunning 7.6-inch QXGA+ Dynamic AMOLED 2X display, which offers vibrant colors and sharp details. The foldable design not only enhances this experience but also allows you to immerse yourself in content like never before. We're especially excited about the cutting-edge Galaxy AI features that come with the Z Fold6. Your feedback means a lot to us, and we can't wait for you to explore all the incredible possibilities with the Galaxy Z Fold6! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
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