Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,606 Reviews)
Open Ratings Snapshot
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
4 out of 5
4
My review
on April 4, 2025
Posted by: ABDUL
from New York
Expertise:Intermediate
Verified Purchase:Yes
The phone is nice so many things is good about this but 2 things I don't like 1- it's th Battery not good big phone small Battery
2- this phone is just have it and it's com with Android 14
That's all
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Z fold 6 is buggy and slow. Look elsewhere.
on April 21, 2025
Posted by: Gregory
from Florida
Expertise:Expert
The z fold 6 is a downgrade from the z fold 5. The z fold 6 is slow, buggy and just unreliable.
Updates make this phone worse, not better. I could not be more disappointed in a flagship phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your honest feedback regarding the Galaxy Z Fold6, Gregory. We understand that it can be frustrating if your phone is performing unusual. To enhance its performance, the Device Care feature can help by identifying apps that consume excessive battery, clearing unnecessary files, and closing background apps. Keeping the software updated to the latest version can also improve reliability and functionality. The Samsung Members app is another valuable resource for support, offering tools to optimize your experience. We hope these steps make a difference for you. Be sure to check out the link attached for specific instructions. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My favorite phone
on April 25, 2025
Posted by: Samia
from Alabama
Verified Purchase:Yes
I love this phone! I bought a Fold when they first came out in 2021, now it was time to replace it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6, Samia! It’s fantastic to see that you've been a loyal Z Fold user ever since they first came out. We truly appreciate you taking the time to share such thoughtful feedback with us. With the Galaxy Z Fold6, we’ve enhanced everything you loved about the original, including incorporating Galaxy AI to make your experience even more seamless and intuitive. We can’t wait for you to dive in and discover all the amazing features the new Fold has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I love it.
on May 4, 2025
Posted by: IvyN
from New York
Expertise:Beginner
Verified Purchase:Yes
It's my first Galaxy phone. I'm really like it. I recommend to buy it.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
We appreciate you taking the time to share your review of the Galaxy Z Fold6, Ivy! We're happy to know that you're enjoying it. The impressive 7.6-inch main display is perfect for multitasking, and Flex Mode allows for hands-free photos and video calls. With the powerful Snapdragon 8 Gen 3 processor, you’ll experience top-notch performance. We truly appreciate your recommendation and hope you continue to explore everything the Galaxy ecosystem has to offer! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on May 9, 2025
Posted by: Senthil
from .Boston
Expertise:Intermediate
Verified Purchase:Yes
Fantastic. Glad i bought it. Many features and easy navigation.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for your fantastic review of the Galaxy Z Fold6, Senthil! It's awesome to see that you’re enjoying its features and easy navigation. The Z Fold6 was designed with user experience in mind, and we’re particularly excited about the AI-driven tools it offers. Chat Assist helps streamline your conversations effortlessly, while Browser Assist keeps your online browsing organized. Plus, with Note Assist, managing and summarizing important notes has never been easier. Don't forget to explore the innovative Circle to Search with Google feature, which lets you quickly find information on any element you highlight on your screen. You might find it especially useful! Your satisfaction means a lot to us, and we appreciate you sharing your experience! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Samsung.!!
on June 4, 2025
Posted by: Leelee
[This review was collected as part of a promotion.] I love my Samsung zfold.. I've used Samsung products for years and am never let down..
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Can't use the normal phone holder in the car
on June 18, 2025
Posted by: Shingfung
[This review was collected as part of a promotion.] Body too thick it caused not fit for normal phone holder. So I need to buy a magnetic holder and case for my phone. However wear the case. It can't use the wireless charging and NFC functions. It brings some trouble to the experience.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 18, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Shingfung! We noted your concerns about the case interfering with wireless charging and NFC functions. Some cases can affect these features based on their design and materials. We also see that you think that the phone is thick. However, we’re excited to let you know that the Galaxy Z Fold6 is designed to be more pocketable, weighing just 239 grams, which makes it lighter and slimmer than the Z Fold5. We appreciate your feedback and hope you find a case that suits your needs! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like this phone , Looks like a resistant
on June 21, 2025
Posted by: Mugrexiito
[This review was collected as part of a promotion.] I was use my bicycle phone holder in my zfold 6 and everything looks nice.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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