Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,606 Reviews)
Open Ratings Snapshot
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Great fold
on November 4, 2024
Posted by: ZacharyTdot
Expertise:Expert
I love the samsung folds I have had everyone this is by far my favorite feels like a regular phone that folds out to a tablet. Wish it had s pen built into it though.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Customer
on November 4, 2024
Posted by: Social Pariah
from NC
Expertise:Intermediate
Verified Purchase:Yes
Great experience!!! It was quick, easy, and hassle free...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fold 6
on November 6, 2024
Posted by: Gustavo
Verified Purchase:Yes
This phone is amazing, the screen fold has improved and the size is perfect
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Missing a pen
on December 7, 2024
Posted by: Rana G
from Washington DC suburbs
Expertise:Intermediate
Verified Purchase:Yes
AWSOME DESIGN AND PHONE, MISSING THE PEN, You should charge bit more and bundle, i bet you will sell more and your volume will increase.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for reaching out to share your feedback on the Galaxy Z Fold6, Rana. We truly appreciate insights from our valued customers and are pleased to hear that you are enjoying the impressive design of the phone. The display features include a main screen that measures 7.6 inches with a resolution of 1856 x 2160 pixels, utilizing Foldable Dynamic AMOLED 2X technology, offering a 120Hz refresh rate and HDR10+ support, with a peak brightness of 2600 nits. Additionally, the cover screen is 6.3 inches, with a resolution of 2376 x 968 pixels, also employing Dynamic LTPO AMOLED 2X technology, a 120Hz refresh rate, and a peak brightness of 2600 nits, protected by Corning Gorilla Glass Victus 2. We appreciate your feedback about wanting the S Pen to come with the device. We appreciate that suggestion as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy Z Fold6
on December 22, 2024
Posted by: Danyolla
from California
Verified Purchase:Yes
Nice phone, but I don't like it because maybe it's just me, when the hard to open and when it's open I have a hard time to fold it back with one hand. Also there's no S pen, so I have to return it within a few days.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery problems
on January 21, 2025
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
My phone doesn't keep power for even 12hrs. When it immediately got to me that was the only time it charged to 100% but all times 80% and that's it.
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Everlyne! We understand your concerns regarding battery life and charging performance. It's important to note that the Galaxy Z Fold6 has the same 4400mAh (typical) battery as the Galaxy Z Fold5. However, it provides longer usage time due to an advanced processor that enhances power efficiency. You can enjoy up to 77 hours of music playback or watch up to 23 hours of video on a single charge, ensuring an impressive experience throughout the day. If your device is still draining quickly or not charging beyond 80% or 85%, there are a few simple solutions to consider. It may be a good idea to check if your USB cable is worn out and to ensure that you are using the correct charger for optimal performance. Check out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We want to make sure you’re getting the most out of your Galaxy Z Fold6, so if you continue to have concerns, please reach out to us at Samsung Support for further support. Thank you again for your feedback! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-battery-won-t-charge-past-80-or-85
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ok
on January 28, 2025
Posted by: Witcho
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
I expected more from the phone but its still good .
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your honest feedback on the Galaxy Z Fold6! We appreciate your thoughts on its design and performance. At just 239 grams, the Galaxy Z Fold6 is indeed lighter and slimmer than the Galaxy Z Fold5, making it even more pocketable for your convenience. We are delighted to hear that you find it good! The upgraded processor in the Galaxy Z Fold6 elevates its performance significantly, with CPU performance improved by 17%, GPU by 20%, and NPU by 42% compared to the Galaxy Z Fold5. This means you can expect a smoother and faster experience while multitasking or running demanding applications. We strive to continually enhance our devices, and your input helps us on that journey. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Should have kelp my samsung fold 5
on February 15, 2025
Posted by: Darrick Livas
from New Orleans
Expertise:Intermediate
Verified Purchase:Yes
U can't use the Samsung text message anymore u have to use Google messaging and all my social media app videos play very close where i cannot see some videos/picture and i been trying to change it without any luck man i just wish i would have kept my fold 5!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 15, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Darrick! We understand your concerns about Samsung Messages not being pre-installed. While the Fold6 comes equipped with Google Messages, we're pleased to let you know that you can easily download Samsung Messages from the Galaxy Store app, allowing you to enjoy all the unique features it offers. We are committed to providing exceptional user experiences with all our devices, and the Fold6 is designed to deliver top-notch performance and versatility. If you're encountering concerns with video playback on social media apps, we recommend exploring the display settings as well as ensuring your device and apps are updated. Your feedback is invaluable, and we truly appreciate your enthusiasm for Samsung products. We’re here to support you, so if there are any further questions or if you need assistance, don’t hesitate to reach out to us at Samsung Support. We're dedicated to making your experience with the Galaxy Z Fold6 outstanding! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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