Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,606 Reviews)
Open Ratings Snapshot
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
Best phone ever
on January 16, 2025
Posted by: Tony
from Indianapolis in
Expertise:Beginner
Verified Purchase:Yes
Perfect, I love it. Can't go wrong with the z fold 6.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Xmas present
on January 16, 2025
Posted by: Ceazer
from Virginia
Expertise:Expert
Verified Purchase:Yes
I got it for my wife as a Christmas present, and she truly love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R TeamFebruary 4, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Ceazer! It's great to hear that you’re enjoying the experience so far. We hope this is the best gift you've received! The innovative design of the Z Fold6, featuring the impressive Flex Mode, truly enhances multitasking. With Galaxy AI, it offers an ideal setup for high-powered productivity. The Galaxy Z Fold6 is also perfect for watching videos and provides an immersive gaming experience. We also take pride in the improved durability and the vibrant display, making every interaction one of a kind. If you have any questions or need any assistance, feel free to reach out to us at Samsung Support. Your feedback is invaluable as we continue to push the boundaries of technology, and we hope to hear more from you in the future. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 17, 2025
Posted by: none
Verified Purchase:Yes
Great phone with easily use AI function and picture editing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamFebruary 4, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We love that you’re enjoying the AI features integrated into the device. The AI Zoom and Photo Assist take your photography to the next level, making capturing stunning images with personalized edits easier than ever. Features like Interpreter and Live Translate allow for seamless communication, whether you’re having an important conversation or connecting with friends across the globe. The Composer feature for Chat Assist and Note Assist for transcription and organization really enhance your experience, making multitasking more efficient. Your insights truly highlight the innovative capabilities of the Galaxy Z Fold6. We appreciate your feedback and hope you continue to explore all the amazing features this device has to offer! For any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great mobile device
on January 17, 2025
Posted by: Joe R
from Hauppauge, NY
Expertise:Intermediate
Verified Purchase:Yes
Most people ask about the fold line. When the screen is off, the fold line is evident, but when I show them a video you struggle to see it.
This device also takes excellent pictures.
Best of both worlds between a phone and tablet.
I can run more than one app at a time on the screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Missing the headphone jack and SD card
on January 19, 2025
Posted by: Ursula
from Louisiana
Expertise:Expert
Verified Purchase:Yes
I bought this for my wife...she seems to like it a lot, except for the fact that there is no headphone jack and no way to put an SD card in it. Those are features that we really used lot on previous phones.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R TeamJanuary 21, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6, Ursula! We're thrilled to hear that your wife enjoys the device. We understand that the absence of a headphone jack and SD card slot might be a concern, especially if those features were important on previous phones. At Samsung, we've designed the Galaxy Z Fold6 to provide an innovative experience that focuses on flexibility and performance. With its stunning 7.6-inch main display, users can enjoy an immersive viewing experience perfect for multitasking and engaging with apps. Powered by the Snapdragon 8 Gen 3 for Galaxy, it ensures smooth performance across all applications. While the Z Fold6 does not include a headphone jack or SD card slot, we encourage you to explore our range of USB-C headphones, which offer a great audio experience. Additionally, wireless audio options like Samsung Galaxy Buds are also available to enhance your listening pleasure. The device itself comes with ample internal storage options, allowing you to store your files without the need for an SD card. We also recommend checking out Samsung Cloud. With Samsung Cloud, you can be worry-free from losing your data to a lost, stolen, or broken Galaxy device. Get an easy and seamless backup, sync, restore, and upgrade experience across all your Galaxy devices. Set up and manage your preferences from one screen, and back up and restore your Galaxy device from a stored backup. We appreciate your feedback and are committed to continually improving our devices to better meet our users’ needs. Thank you for choosing Samsung, and we hope your wife continues to enjoy her Galaxy Z Fold6! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is absolutely a five star phone.
on January 20, 2025
Posted by: Raymond
Verified Purchase:Yes
This is a fantastic phone.This has a lot of great features.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Samsung Product I Ever Had
on January 21, 2025
Posted by: Ann Samsung
from US
Expertise:Expert
Verified Purchase:Yes
I am Samsung most loyal customer. All my gadgets are Samsung. If Samsung launch Hair Curler ill buy it in a hearbeat. This Samsung Z Fold is not something you would want. IT IS SOMETHING YOU NEED. From notes, to AI, best camera. Its pink and its functional!. I bought this is 40th gift to myself. And its expensive but money well spent. Thank you samsung for creating this one.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamFebruary 4, 2025
Thank you so much for taking the time to share your review, Ann! We’re thrilled to see that you’re a loyal Samsung customer and that all your gadgets are from us! Your excitement about the Galaxy Z Fold6 is truly appreciated! We're glad you recognized the multifunctionality of the Z Fold6. With its powerful features like advanced camera capabilities and cutting-edge AI technology, it really is designed to enhance your daily experiences. We love that you treated yourself to this exceptional device for your 40th birthday. Investing in a product that combines function and beauty is certainly worth it, and your satisfaction confirms that. We are proud to continue pushing boundaries to create innovative devices that meet the needs of our customers. Thank you for being a part of the Samsung family, and we hope you had a wonderful birthday as well. We’re excited to keep bringing you the latest and greatest in technology! For any questions or concerns, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid as a rock
on January 21, 2025
Posted by: Dreazilla
from Florida
Expertise:Intermediate
Amazing phone strong and battery last 2 days with solid use. I program everything in dark mode and safe the battery. Sound quality is enjoyable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamJanuary 31, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Dreazilla. We love to see that you find the battery life impressive and that it lasts up to 2 days with solid use. Utilizing dark mode is a fantastic way to enhance battery efficiency while still enjoying stunning visuals. We're also glad you appreciate the sound quality. It truly enhances the overall experience, whether you're listening to music or watching videos. Your feedback is invaluable to us, and we remain committed to delivering exceptional devices that meet your needs. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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