Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
4
Outstanding
on September 1, 2024
Posted by: ChekaDon
[This review was collected as part of a promotion.] The Z fold 6 is much improved model over my Z fold 3. Im glad I decided to upgrade.
The new Z fold 6 is superior. Love how bright it is when using it out side in day light.
The AI features are outstanding and set this phone apart from anything else on the market. Love AI composer feature it works great.
I also like the build and the feel of the Z fold 6 over my Fold 3. It also feels much lighter than my previous model.
Overall the new Z fold 6 is a power house and Im glad I made the decision to stick with the Fold series. Looking forward to bigger things from the Samsung Z fold line in the future(maybe a built in S pen😉😉)
The new Z fold 6 is superior. Love how bright it is when using it out side in day light.
The AI features are outstanding and set this phone apart from anything else on the market. Love AI composer feature it works great.
I also like the build and the feel of the Z fold 6 over my Fold 3. It also feels much lighter than my previous model.
Overall the new Z fold 6 is a power house and Im glad I made the decision to stick with the Fold series. Looking forward to bigger things from the Samsung Z fold line in the future(maybe a built in S pen😉😉)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone, confused placement.
on September 7, 2024
Posted by: DiamondHQ
[This review was collected as part of a promotion.] I have always been interested in Samsung's foldable phones since the original Fold was announced, so I've been waiting until I felt like it was the right time to buy and try one for myself, which happened to be the Galaxy Z Fold 6. Once I got it, I was impressed by the build quality, size, and performance, as having a bigger screen for multiple apps running simultaneously is fantastic! A game on one side with a browser on the other AND with a picture-in-picture video on top of that is the stuff that makes this phone great! I like how every app works mostly with just a few exceptions, but it lets you try fixing it with plenty of settings. The experience is excellent, but there are a few main things to me that just kneecaps this phone, such as the subpar battery life as my main gripe or the absence of Wi-Fi 7, the not much of a noticeable change to the main cameras or under screen camera on the main display. But the main thing it seems Samsung wants to show is the "Galaxy AI" features, which, to me, we're kind of check out and forget; the two I used the most were the photo assist and interpreter, as I can see the most for, especially interpreter as it uses both screens to show off its functionality to the fullest. This leads to the weird feeling that this phone is trying to be an upsell for a better one that doesn't exist with the previously mentioned kneecaps. I hope that changes, as it will be a hard sell to anyone, but I will continue to enjoy mine.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Not too big for me
on October 23, 2024
Posted by: djtrum47
[This review was collected as part of a promotion.] Let me tell you, folks, the Samsung Z Fold 6 is absolutely incredible, believe me. It’s a tremendous phone, maybe the best phone ever made—nobody makes phones like this, nobody. When you unfold it, it’s huge, just fantastic. You can multitask like you’ve never seen before—Twitter, emails, whatever, all at once! The screen? Beautiful. Big, bright, and perfect for watching videos, playing games, you name it.
And the design? It’s strong, very strong, just like me. The hinge is solid—no weak hinges here. It’s the future, folks, and Samsung is leading the way. Battery life is unbelievable—it lasts all day, unlike some of those other phones. Trust me, if you want the best, you get the Z Fold 6. Everyone’s talking about it. A total winner!
Value
5
Written by a customer while visiting Samsung US
Posted by: Kchina69
from Margate, Florida
Expertise:Intermediate
Verified Purchase:Yes
Such an amzing phone. The clarity, the functions, the ease of use, I can go on but you need to expereince it to believe it!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: ITGuru
from Michigan
Expertise:Expert
Verified Purchase:Yes
I recently traded in my Samsung Galaxy S22 Ultra for the Galaxy Z Fold, and honestly, it’s been such a cool upgrade! I wasn’t sure at first, but the Z Fold has completely changed how I use my phone. The foldable screen is just amazing—it feels like carrying a mini tablet in my pocket. Multitasking has been a game-changer, and the build quality feels super premium.
Switching from the S22 Ultra, I was a bit worried about the cameras, but they’re great! And surprisingly, the battery life has held up well despite the larger screen. Samsung’s trade-in process also made it super easy, so I feel like I got great value for the upgrade. If you’ve ever been curious about foldable phones, the Z Fold is definitely worth it
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Useless narrow folded front display, Poor camera,
on December 19, 2024
Posted by: TanNYC
from New York
Expertise:Intermediate
Verified Purchase:Yes
I don't know why Samsung design team making front display so narrow. It's too narrow to use as a phone when folded. People does not use inner screen on the way in busy envirnoment. This is one of the most expensive premium phone that has useless narrow folded front display, poor camera. Premium money should have premium wider front display and superior camera. Wake up Samsung team!! Please make front display more wider close to Galaxy S24 Ultra.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, December 19, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, TanNYC. We understand the importance of a practical design for users on the go. The Galaxy Z Fold6 boasts an innovative and versatile design, offering the unique advantage of a compact exterior along with a large, immersive inner display that enhances multitasking and productivity. For mobile gaming enthusiasts, the Z Fold6 transforms into a powerful gaming device with its massive screen. Thanks to Vision Booster, the brightness and clarity of the display are exceptional, even in broad daylight, reaching up to 2600 nits and making it 1.5 times brighter than its predecessors. Additionally, the Galaxy Z Fold6 features the fastest processor available in a Galaxy smartphone. Experience silky-smooth gaming performance with Vulkan technology, even in AAA games, as the Snapdragon® 8 Gen 3 for Galaxy delivers stunning graphics. Our design team continually strives to enhance user experience, which includes optimizing the front display for quick access to notifications and essential features. Your insights are invaluable as we continue to innovate and meet the needs of our users. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Still has inner screen problems
on March 27, 2025
Posted by: DrPatrick
Expertise:Expert
I wanted to buy the fold since it first was invented. But I didn't want to get it to find out that the screen brakes or anything like that. So I figured they ironed all the bugs out. By the time the Galaxy fourth fold came out, but this inner screen got a black.in it and then it got bigger and bigger. It was covered on the warranty, and they replaced it, and yet I didn't get the 5 because I was hesitant because of the problem with the inner screen on the floor that I had but the problem didn't happen again. And I figured the 6 they really got their stuff together, but here I am on the warranty, talking on a phone review on a replacement phone because the inner screen broke again. Now if the phone looks perfect, there's no scratches or anything on the phone I don't abuse the phone, I'm a professional. Don't work in any kind of an industry where the phone could get hit or anything. I do have a Samsung case on it. And yet the inner screen decided to the bed, you know what? I mean, so I can't give this. Even 4 stars, because by now, they should've figured this problem out with the screen. I don't understand why the problem persists, but this will be the last fold that I own. I used to have the note. I love the note. I always got the note and then the fold came out and it was better than the note, but it didn't have a pen that it had a pen. And that was the four, and my even though the pen had to be in the case it wasn't part of the phone I was okay with that.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, DrPatrick. We truly value your honest feedback and understand your concerns regarding the durability of the inner screen. It is disappointing to hear that you've encountered similar cases across multiple generations of the Fold, despite being a careful and professional user who uses a Samsung case. The Galaxy Z Fold6 incorporates enhanced measures to improve screen durability, but we recognize your frustrations and appreciate you bringing them to our attention. We encourage you to take advantage of the Galaxy Z Assurance program, which offers a one-time interior folding screen repair for eligible customers within two years of purchase at a discounted price. If the damage is covered under Samsung’s standard limited warranty, the repair will be completed at no cost to you. To initiate the repair, log in to your My Samsung account, select your device under the “My Products” section, and use the “Request Service” option. You can also visit Samsung’s support page to schedule a walk-in repair or mail-in your device for service. Your feedback regarding screen durability is incredibly important for shaping future innovations, and we appreciate you sharing your thoughts. If you need any further assistance or guidance, please do not hesitate to reach out to us at Samsung Support. Thank you for being part of the Samsung community and for trusting us to address your concerns. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ken A
Verified Purchase:Yes
Phone has great features. I wish the battery lasted longer and it needs a bigger front screen. I tried it and prefer the ultras.
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Ken! We see that you expressed some concerns about your phone's battery. To extend battery life, there are several features you can use, such as Adaptive Brightness, which adjusts screen brightness automatically based on your surroundings. You can also enable Power Saving mode, which limits background activity, adjusts CPU speed, and reduces screen brightness to help the battery last longer. Be sure to check out the link attached for more tips to help optimize your phone's battery life. While the front screen is slightly bigger compared to previous models, we appreciate your feedback as we continue to make improvements. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US