Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7 out of 5
4.7
(5,606 Reviews)
Open Ratings Snapshot
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
5 out of 5
5
My ZLove 6.!¡!.
on October 23, 2024
Posted by: KingAquarian
Verified Purchase:Yes
Samsung Never Fails To Amaze Me.
My ZLove 6.!¡!.
NeverGiveIn & NeverGiveUp.
°•.King~Aquarian.•°
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Needs to be Samsung's flagship model
on October 23, 2024
Posted by: Schr1594
from Columbia, Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Good overall phone. I just wish the front screen was a little bigger and the fingerprint reader was in the screen.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, October 23, 2024
Greetings Schr1594,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Elegant design
on October 23, 2024
Posted by: Ruii
from New York
Verified Purchase:Yes
Some quality control issues, had to reorder mine to get it correct. Overall nice upgrade.
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Ruii! We're glad to see that you view it as a nice upgrade overall. At Samsung, we’re committed to providing our customers with devices that enhance their daily lives, and we appreciate your understanding as we address any concerns. The Galaxy Z Fold6 is crafted to inspire your productivity and creativity, offering unique features like Flex Mode and advanced multitasking capabilities that transform the way you interact with your device. Whether you're working on a project, enjoying your favorite content, or connecting with others, the Z Fold6 is built to enhance your overall experience. We can’t wait for you to receive your device and enjoy everything it has to offer, including its stunning display and innovative design. Your satisfaction is our priority, and we're excited for you to unlock the full potential of the Galaxy Z Fold6. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
MRS. T
on October 23, 2024
Posted by: Anonymous
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Phone has lots of great features mine keeps freezing on front screen
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Tasha. The upgraded processor significantly enhances the performance of the Galaxy Z Fold6 in several ways. CPU performance is improved by 18 percent, GPU performance by 19 percent, and NPU performance by 42 percent compared to the Galaxy Z Fold5. Additionally, the latest version of Galaxy AI greatly boosts your productivity. We understand how frustrating it can be when your device freezes, especially when you're trying to enjoy all its fantastic features. If your device is freezing on the front screen, we recommend trying a few troubleshooting steps. Simple actions like rebooting your device or making sure that your software is up to date can often improve performance and ensure smoother operation. Check out the link attached for options to help troubleshoot this. At Samsung, we’re committed to providing you with the best possible experience. If you continue to experience this, please feel free to reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/#:~:text=Devices%20with%20a%20Power%20button,or%20with%20the%20device%20itself.
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My frist smart phone
on October 23, 2024
Posted by: Baby
SAMSUNG WAS THE VERY FIRST PHONE I EVER BOUGHT.THAT WAS A GOOD PHONE.NOT ONLY WAS I LOVED IT SO DEPENDABLE RELIABLE. EVERYTHING YOU'RE THAT YOUR LOOKING IS RIGHT THERE AT YOUR FINGER TIPS
Response from Samsung USBy R&R Team, January 15, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6! We’re excited that you’re discovering our innovative foldable device. The Z Fold6 is a game changer, transforming how you interact with technology. Its unique design allows you to express your creativity and boost your productivity like never before. With an impressive, vibrant display, you can seamlessly switch from streaming your favorite shows to taking notes in meetings, all while enjoying exceptional clarity and detail. Powered by the latest Snapdragon Gen 3 processor, the Z Fold6 delivers lightning-fast performance, making it perfect for gaming, multitasking, and using your favorite apps. Plus, with enhanced S Pen support, you can jot down ideas or sketch with unmatched precision, which is ideal for professionals and creatives alike. We’re confident that the Z Fold6 will continue to elevate your experience, and we’re here to support you every step of the way. If you have any questions or thoughts as you explore all that it offers, be sure to reach out to us at Samsung Support! Your satisfaction is our top priority. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone/Mini Tab
on October 23, 2024
Posted by: JCBIII
[This review was collected as part of a promotion.] This is by far my favorite phone. WHY? Because it is also a mini tab at the same time.
Great for photos and great for playing games!
Can't wait for the tri-fols to come out!!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Big upgrade
on October 23, 2024
Posted by: Martin
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
I changed from the Zfold 4 and have to say i love the new zfold 6, all the things i didnt like about the old 4 are gone in this one.
great phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Volume
on October 23, 2024
Posted by: Lino
from Virginia
Expertise:Intermediate
Traded in my 24ultra for the fold. I miss my stylus but it's not a deal breaker. I love how small it it, fits in my pocket and purse.
The only issue I have noticed so far is the volume/speaker. When on speaker it's not loud enough. Or sometimes when on calls, I hear static.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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