Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Posted by: GenuineGozi
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
This device is wonderful and has proven to be a great multitasking tool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on October 20, 2024
Posted by: Angelo
[This review was collected as part of a promotion.] Phone is great.. the touch sensitivity could be a bit better on front screen.
Value
4
Response from Samsung USBy R&R Team, January 14, 2025
Hi Angelo! Thanks for sharing your feedback on the Galaxy Z Fold6! It's delightful to see you enjoy the phone! The Z Fold6 is the thinnest model yet, featuring a screen that is 1.5 times brighter than previous versions. It also boasts a camera with a Pro Visual Engine, offering enhanced photo quality. Additionally, users can expect up to 2 hours more video playback and improved durability along with dust resistance. To enhance your touch sensitivity experience, you can easily adjust the settings by going to the Settings app and then tap on Display. From there, look for the Touch sensitivity option, where you can toggle and adjust the sensitivity to your liking. This should help improve your interactions with the front screen. If you have any further questions or need further assistance, feel free to reach out to us at Samsung Support. Your feedback is invaluable as we continue to enhance our devices, and we truly appreciate it! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
It works great, perfect for teenagers and people d
on October 20, 2024
Posted by: Sumsung z Fold 6 512GB
from USA
Verified Purchase:Yes
I like it It works great, it translates my language perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
President
on October 20, 2024
Posted by: Steve
from Dallas texas
Expertise:Expert
Best service i have ever seen and excellent product
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent but no enough
on October 21, 2024
Posted by: Catana
[This review was collected as part of a promotion.] Best Z fold ever made however it lacks its camera.
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Catana! We appreciate your feedback and are thrilled to hear that you consider it the best Z Fold yet. Regarding your concern about the camera, the Galaxy Z Fold6 is equipped with a powerful triple-lens rear camera system. It features a 50 MP wide lens, a 12 MP ultra-wide lens, and a 10 MP telephoto lens, all designed to elevate your photography experience. It also includes a 10 MP cover camera and a 4 MP under-display camera, ensuring versatility for capturing stunning photos and making video calls. We're proud of the advanced features this device offers. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. We're committed to bringing you the best in mobile innovation! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, I'll never use a non foldable again.
on October 21, 2024
Posted by: Phil
Expertise:Expert
Verified Purchase:Yes
Great phone. I love being able to have a small screen or large screen depending on the use case. I like to put a Magsafe sticker on so I can have a wallet attached to the back.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: leonono
Expertise:Expert
Verified Purchase:Yes
Upgrade from Flip5 to Fold6. Everything looks more fantastic in the new large folding screen than the small one. The front screen can work by itself like a S24. However, it is not that robust. I get small scratches on the front screen even with a heavy duty case
Response from Samsung USBy R&R Team, January 14, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Leonono! It’s wonderful to see that you’re enjoying the larger folding screen and the vibrant display it offers. The upgrade from Flip5 to Fold6 brings a lot of enhancements, not just in size but also in overall performance and durability with features like Gorilla Glass Victus2 and an IPX8 rating. Regarding your mention of small scratches on the front screen, while it’s designed to be robust, we recognize that accidents can occur. To give you peace of mind, you might want to consider Samsung's Z Assurance program. This program offers a one-time discounted repair for the interior folding screen of the Galaxy Z Fold5 and Flip5, which can be beneficial if you ever face concerns down the road. Just be sure to register your device with a Samsung account to qualify. For repairs, you can easily access our support page and select ‘Start a Repair’ for step-by-step instructions on either walk-in or mail-in services. Your experience is important to us, and we’re here to help you get the most out of your Z Fold6! If you have any questions or need assistance with this, please be sure to reach out to us at Samsung Support. Thank you for being a valued Samsung customer. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Knowie
from Dayton, OH
Verified Purchase:Yes
It's certainly a new experience, switching from my S23 Ultra to the Fold 6. I do really enjoy opening the phone and increasing the screen space of the device. My one issue though, is the front screen's durability. I've had my phone for close to 2 weeks now, and the front screen has already been severely cracked. My phone wasn't even being used, but rather it was sitting in my pocket and something had impacted it. Whatever it was, it didn't take much to damage the screen, so I'll need to get it repaired. If you're considering getting this phone, I highly recommend you get the proper protection for it (i.e. Phone case, screen protector, camera lens protector).
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US