Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Posted by: The Dude
Verified Purchase:Yes
Great phone! While folded, I love the "narrow" screen and have zero issues texting on it.
Unfolded, the extra screen space makes multitasking enjoyable, nonetheless, the various abilities to quickly blend other apps into workflow or media indulging.
Icing on the cake is the AI's are there when you want them and not intrusive. AND, the OS customizations are fantastic.
Unfolded, the extra screen space makes multitasking enjoyable, nonetheless, the various abilities to quickly blend other apps into workflow or media indulging.
Icing on the cake is the AI's are there when you want them and not intrusive. AND, the OS customizations are fantastic.
I would recommend this to a friend!
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy this phone
on December 23, 2024
Posted by: Felipe
from Nevada
Expertise:Expert
Not good. at the first day a have this phone the phone restart and shutdown itself several times in the day. 3 months and still do not buy this phone ..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for sharing your honest feedback on the Galaxy Z Fold6, Felipe. It features the fastest processor in a Galaxy smartphone, allowing you to enjoy silky-smooth gaming with Vulkan, even in AAA games. Additionally, the Snapdragon® 8 Gen 3 for Galaxy delivers truly impressive graphics. If your Samsung phone is experiencing repeated restarts accompanied by an automatic error report, it often points to a software-related discrepancy. This may stem from a faulty app, outdated system software, or possibly a corrupted file. To troubleshoot the situation, you can start by updating your phone’s software to ensure it has the latest security patches and features. If this continues, try booting your device into Safe Mode, which disables third-party applications and may help identify any problematic apps. Additionally, clearing the cache data can remove temporary files that may be causing this. Should these steps not resolve this, performing a factory reset may be necessary to restore the phone to its original settings. Check out the link attached for additional troubleshooting options if needed. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001548/ (Phone restarting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001548/ (Phone restarting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: UNBOXPLEASURE
from Houston TX
Expertise:Expert
Verified Purchase:Yes
I transitioned from the Z Fold 3 to the Z Fold 6. Initially, I assumed that the design was identical, but it was evident that the device was significantly different in terms of form factor. However, it was necessary to utilize the device to comprehend the difference. I am particularly fond of small phone form factors, hence, the Z Fold 6 became a perfect fit for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
(click to see the video)
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for your thoughtful review of the Galaxy Z Fold 6! We're elated to hear about your transition from the Z Fold 3 and appreciate your insights on the differences in form factor. Samsung designed the Z Fold 6 to enhance the user experience, focusing on not only performance but also ergonomics. It's great that you found the compact size appealing, as our aim is to create devices that seamlessly fit into your lifestyle while delivering top-notch functionality. The advancements in the Z Fold 6, such as improved durability and refined design, were specifically crafted to ensure a strikingly elegant yet robust experience. You are absolutely right that engaging with the device is crucial to appreciating its full potential, and we are delighted that you are enjoying that aspect. We hope the Z Fold 6 continues to meet your expectations and enhances your daily life with its versatility and cutting-edge features! If you have any further thoughts or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: BROWNGEO
from Houston Texas
Expertise:Intermediate
Verified Purchase:Yes
As alway my favorite phone. My past folds unfortunately only lasted 1 year. I hope this one last longer.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We’re excited to hear that it’s your favorite phone. We noted your concern about durability and want to assure you that we have made significant advancements with this model. The Galaxy Z Fold6 features a durable dual rail Flex Hinge that enhances the folding experience. It also carries an IP48 rating for water resistance, which adds an extra layer of confidence in various environments. The front and back are made with the latest Corning Gorilla Glass Victus 2, ensuring a tough exterior. Additionally, the Armor Aluminum frame provides excellent protection against everyday wear and tear. We believe these improvements will help the Z Fold6 last longer for you. Enjoy all the innovative features and possibilities this device brings! Ifyou have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: moderntech
Verified Purchase:Yes
Honestly considering returning this. No difference
Response from Samsung USBy Social Commerce, July 29, 2024
Greetings Moderntech,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your directness as we strive to provide the best products on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 weighs just 239 grams, making it lighter, slimmer, and more pocketable than its predecessor, Galaxy Z Fold5. An upgraded processor elevates the Galaxy Z Fold6 performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to the Galaxy Z Fold5. Your Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. When it comes to battery life, a single charge lasts longer on the Galaxy Z Fold6 than the Galaxy Z Fold5. Though the Galaxy Z Fold6 features the same 4400mAh battery as Galaxy Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Please feel free to contact Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. We're always here to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your directness as we strive to provide the best products on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy Z Fold6 weighs just 239 grams, making it lighter, slimmer, and more pocketable than its predecessor, Galaxy Z Fold5. An upgraded processor elevates the Galaxy Z Fold6 performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to the Galaxy Z Fold5. Your Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. When it comes to battery life, a single charge lasts longer on the Galaxy Z Fold6 than the Galaxy Z Fold5. Though the Galaxy Z Fold6 features the same 4400mAh battery as Galaxy Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Please feel free to contact Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. We're always here to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Customer Rating
4
The Best Yet !!!
on July 29, 2024
Posted by: DaDa491
[This review was collected as part of a promotion.] I have had Z Fip 4,5 and now Z Flip6 one of the Best . AI is amazing,what you can do with pictures and drawings. Just a great product. Ya the crease in the middle is barely there. Great job Samsung.
Value
4
Written by a customer while visiting Samsung US
Posted by: Steve S
from Indiana, USA
Expertise:Expert
Verified Purchase:Yes
Review for Samsung Z Fold 6
I recently purchased the Samsung Z Fold 6, but I ended up returning it. The front screen is still too small, which made it difficult to use comfortably for everyday tasks. When comparing the Z Fold 6 to my previous S24 Ultra, the cost doesn't seem justified. For the price they're asking, there should be no compromises, yet the Z Fold 6 feels like a downgrade in many aspects.
The only advantage is the larger screen when unfolded, but even then, my tablet offers a superior experience. For those considering the Z Fold 6, I'd suggest weighing the cost and features carefully, especially if you're coming from a device like the S24 Ultra. It just didn't meet my expectations for a flagship device at this price point.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
1
Response from Samsung USBy Social Commerce, July 29, 2024
Hey there Steve,
Thank you for finding the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. The Galaxy Z Fold6 offers 6.3" of Cover Screen compared to the 6.8" of the S24 Ultra's display, however when unfolded the Main Display of the Fold6 measures at 7.6". If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. We'd love to hear from you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/compare/
Thank you for finding the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. The Galaxy Z Fold6 offers 6.3" of Cover Screen compared to the 6.8" of the S24 Ultra's display, however when unfolded the Main Display of the Fold6 measures at 7.6". If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. We'd love to hear from you! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/compare/
Written by a customer while visiting Samsung US
Customer Rating
5
It's an upgrade, but not as much as it should be
on July 28, 2024
Posted by: jmhinkle
from Albuquerque, NM
Expertise:Expert
Verified Purchase:Yes
I moved from the Fold4 to Fold6. There are significant improvments between the two. The biggest being the ability to swap between open and closed screens. The Fold4 sucked at this and reset whatever you were looking at between the two. It acted as two completely different phones from little to big screen and back. The fold 6 does not. It clearly and smoothly swaps between front and inner screens without issue. The next biggest difference is smoothness of the UI. The fold4 was always a bit jerky, while the 6 is super smooth and crystal clear. Lowlights are screen size. What they claim in difference is negligable in hand. Honestly, the 6 feels smaller than the 4 for the wrong reasons. It needs to be 1/2" taller and wider when closed from the current size to be the right sized phone. Also, I don't welcome the squared edges, because they are sharp and uncomfortable to hold. I do like the faux carbon fiber of the black color this year. Still wish there was a gray model with the carbon look. Battery is identical, but drains faster on the 6. Great phone if you are coming to a foldable, but not much change if you are upgrading. Enough for 4 to 6, but probably not 5 to 6.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US