Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
2
Honest review of Samsung Galaxy Z Fold 6
on August 30, 2025
Posted by: DroidDad83
[This review was collected as part of a promotion.] Honest review of my Galaxy Z Fold 6.
I have had this phone for one year now. I really love the form Factor and think folding devices are going to be a style I use in the future. The AI is fantastic and for the most part enjoy the UI. I have had a Z fold4 that had issues with connecting to Bluetooth and Wi-Fi and is why I upgraded to this device. Currently I have been experiencing a problem that has me here shopping for a 25 Ultra. For the last month or so I have not been able to charge using a traditional method using a brick and cable. The only way I can charge is using worked charging. This is hard as I do not have wireless chargers at work or in my vehicle. I really want to love the phone but this is the second device in a row that has had some sort of compromise in how my phone works. Other smaller issues I have are that the camera lens durability is seemingly lower than previous Samsung devices I have owned as the rings have become loose or dislodged. Some apps are not optimized properly but I can deal with that. The battery does not usually last through my day and can be concerning because I use it for work. The phone gets hot and I worry about that. Picture/camera quality is lacking. The hinge is great and opening and closing is fantastic. I enjoy the side finger print sensor and it works well almost too well sometimes. Extended unlock I don't like at home. Call quality is good and processing works well. Biggest issue is with malfunctions that are deal breakers.
I have had this phone for one year now. I really love the form Factor and think folding devices are going to be a style I use in the future. The AI is fantastic and for the most part enjoy the UI. I have had a Z fold4 that had issues with connecting to Bluetooth and Wi-Fi and is why I upgraded to this device. Currently I have been experiencing a problem that has me here shopping for a 25 Ultra. For the last month or so I have not been able to charge using a traditional method using a brick and cable. The only way I can charge is using worked charging. This is hard as I do not have wireless chargers at work or in my vehicle. I really want to love the phone but this is the second device in a row that has had some sort of compromise in how my phone works. Other smaller issues I have are that the camera lens durability is seemingly lower than previous Samsung devices I have owned as the rings have become loose or dislodged. Some apps are not optimized properly but I can deal with that. The battery does not usually last through my day and can be concerning because I use it for work. The phone gets hot and I worry about that. Picture/camera quality is lacking. The hinge is great and opening and closing is fantastic. I enjoy the side finger print sensor and it works well almost too well sometimes. Extended unlock I don't like at home. Call quality is good and processing works well. Biggest issue is with malfunctions that are deal breakers.
Value
2
Response from Samsung USBy R&R Team, September 5, 2025
Thanks for sharing your thoughts about the Galaxy Z Fold6. We really appreciate your detailed feedback and we're glad to see you love the form factor and the AI features. It’s great to know that you find the hinge smooth and enjoy the side fingerprint sensor. When it comes to your charging experience, we get that relying solely on wireless charging can be limiting. We’d love to help you troubleshoot your charging concerns. We’ll include links with suggestions that might improve your charging experience so you can rely on your phone throughout the day. Your feedback about the camera and its durability is very valuable to us. We aim to enhance your photography experience and understand your thoughts on camera quality and the durability of the lens. We’ll provide resources to help you optimize your camera settings for the best results. As for battery life, we want to make sure you’re getting the most out of your device during your busy days. We’ll include tips on managing battery usage to help extend its life. If you keep having any challenges after trying the suggestions, don’t hesitate to reach out to us at Samsung Support. We're here to assist you and help you make the most of your Galaxy Z Fold6. Thanks again for your thoughtful review, and if you continue to experience any of these concerns, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/
https://www.samsung.com/us/support/answer/ANS10003468/ (camera features)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/
https://www.samsung.com/us/support/answer/ANS10003468/ (camera features)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
Loving the Fold 6 Perfect for Multitaskin
on September 1, 2025
Posted by: inkeyy
[This review was collected as part of a promotion.] I’ve been using the Galaxy Z Fold 6 for a few weeks now, and I’m honestly impressed. The bigger inner screen makes multitasking super smooth — I can watch YouTube, reply to messages, and browse at the same time without it feeling cramped. The outer display is brighter and more responsive than my previous Fold, which I really appreciate.
Battery life has been solid for my daily use, and performance is crazy fast — apps load instantly, and switching between them feels seamless. The cameras are good too, especially for quick shots, but I wouldn’t say they’re the best compared to Samsung’s Ultra models.
If I had to nitpick, the phone is still a bit bulky when folded, and it’s definitely pricey, but the experience of having a tablet and phone in one makes it worth it for me. If you love productivity and having a big screen on the go, I’d recommend the Fold 6.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on September 10, 2025
Posted by: Mccool
[This review was collected as part of a promotion.] I like this phone very much every day because tge have everything that I need
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Fold6. We’re glad to see that it has everything you need and that it's the best phone ever! Your feedback is always important to us. If you haven't already, we encourage you to explore some of the amazing AI-powered tools available. Chat Assist can help you navigate your apps smoothly, while Circle to Search gives you quick access to information. The Interpreter feature is perfect for language translation, and Photo Assist makes editing your images simple and fun. If you have any questions or need support, please do not hesitate to reach out to us at Samsung Support. We’re always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Still not 100% sold
on October 14, 2024
Posted by: LuckyL
[This review was collected as part of a promotion.] I've been a Samsung Galaxy user for many, many iterations.
While I like the option to use the Z Fold6 as a mini tablet, I'm still not 100% sold and may still yet go back to something like the S24 (I had the S22).
My main issue is that I don't use this model unfolded nearly as much as I do folded, and even though it's bigger than the Z Fold5 (yes, I had that too), it's still not big enough for these old eyes. And it's a bit thick, meaning it doesn't fit in pockets/purses as well as the S models.
Also not crazy about the battery life and the touch screen is often either too sensitive or not sensitive enough.
While I like the option to use the Z Fold6 as a mini tablet, I'm still not 100% sold and may still yet go back to something like the S24 (I had the S22).
My main issue is that I don't use this model unfolded nearly as much as I do folded, and even though it's bigger than the Z Fold5 (yes, I had that too), it's still not big enough for these old eyes. And it's a bit thick, meaning it doesn't fit in pockets/purses as well as the S models.
Also not crazy about the battery life and the touch screen is often either too sensitive or not sensitive enough.
In regards to AI, I haven't jumped on board as much as I could have, and probably should, so I don't have an educated opinion on this yet.
So the jury is still out, both on the Fold6 and the AI.
Value
4
Written by a customer while visiting Samsung US
Posted by: Dimos
Verified Purchase:Yes
The best foldable I have owned so far. Hopefully the next foldable will come with the pen as the Galaxy Ultra 24.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Loving My New Samsung Pink Fold 6 Phone
on July 24, 2024
Posted by: slsem
I've been an iPhone user for eight years, but the allure of Samsung's latest phone and its stunning color made me switch—and I'm thrilled I did. I preordered and traded in my old phone, and to my delight, the new PINK Samsung Fold 6 arrived a few days earlier than the official release date.
Pros:
The phone's sleek design and vibrant color immediately caught my attention. It feels modern and stylish in hand.
The large screen is perfect for binge-watching shows or scrolling through social media. It's bright and clear, which makes everything look great.
Easy transfer using Smart Switch app. Transferring all my stuff from iPhone was a breeze with the Smart Switch app. Within 30min, I had all my apps, photos, and contacts on my new Samsung—super convenient! Much easier than I expected!
The large screen is perfect for binge-watching shows or scrolling through social media. It's bright and clear, which makes everything look great.
Easy transfer using Smart Switch app. Transferring all my stuff from iPhone was a breeze with the Smart Switch app. Within 30min, I had all my apps, photos, and contacts on my new Samsung—super convenient! Much easier than I expected!
Cons:
Learning Curve: Switching from iPhone to Samsung will take a bit of getting used to. The android experience is different, but it's intuitive enough that I quickly got the hang of it.
Learning Curve: Switching from iPhone to Samsung will take a bit of getting used to. The android experience is different, but it's intuitive enough that I quickly got the hang of it.
Overall Impression:
I'm really happy with my decision to switch. Thanks to the Smart Switch app, the transition was smooth, and the phone itself is a joy to use. The color is a real standout can’t wait to show off my phones!
I'm really happy with my decision to switch. Thanks to the Smart Switch app, the transition was smooth, and the phone itself is a joy to use. The color is a real standout can’t wait to show off my phones!
Recommendation:
If you're thinking about switching from iPhone to Samsung, especially for the design and screen size, go for it! It's been a positive change for me, and I'm excited to see what else this Samsung phone can do.
If you're thinking about switching from iPhone to Samsung, especially for the design and screen size, go for it! It's been a positive change for me, and I'm excited to see what else this Samsung phone can do.
Written by a customer while visiting Samsung US
Posted by: Lastman47
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Really great phone and the trade in program was a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Z fold4 screen breaked
on May 5, 2025
Posted by: John
from California
Expertise:Intermediate
Do not buy a phone that fold. My z-fold 4 hinge got wonky exactly two and half year later--long enough to outlive the warranty. online description durability at least 200k folds or 10years of approximate use. Now there's an ugly black line running down the screen along the hinge then all screen is out. And Samsung's cost for repair? The price of the phone. It doesn’t matter that I treated this phone like royalty with full screen protectors, fold phones have a timer on how many times you can open it. It's like a pre-set lifespan, and there’s nothing you can do about it.
Samsung needs to improve foldable phone screen quality
Samsung needs to improve foldable phone screen quality
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, John. We genuinely understand your concerns about the durability of foldable phones, especially considering your past experience with the Z Fold 4. We want to reassure you that the Flex hinge on the Z Fold 6 is designed to endure over 200,000 folding and unfolding cycles on average. This means that, if used around 100 times a day, your device should last for over five years. To support our valued customers, we also offer the Samsung Z Assurance program, which includes a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. If you haven’t already, make sure to register your device with a Samsung account to take full advantage of this program. If you decide to explore this option, you can easily access the service by visiting the Samsung support page. From there, you can select ‘Start a Repair’ and choose between walk-in or mail-in service. While this offer specifically addresses the interior folding screen, any additional concerns you may have will be assessed separately. Our team is dedicated to ensuring you receive the best support possible. We appreciate your loyalty to the brand, and we're here to help! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US