Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Average customer rating
4.7
(5,606 Reviews)
Rating breakdown 5,606 reviews
5 Stars
4,351
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB F956U Unlocked - Crafted Black
Customer Rating
1
Screen keeps breaking
on August 4, 2025
Posted by: Rhanna79
[This review was collected as part of a promotion.] Screen broke 3 times.. took 8 week to complete repair.
Value
1
Response from Samsung USBy R&R Team, August 5, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Rhanna. We hate to see that you broke your screen on your device. We’re proud to say that the Z Fold6 features stunning front and back glass made with the latest Corning® Gorilla® Glass Victus® 2 for enhanced durability, along with a metal frame crafted from Armor Aluminum. We want to ensure you enjoy your device worry-free, which is why we offer a 12-month limited warranty for any manufacturer defects. Additionally, you can opt for Samsung Care+ for extended protection and support. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
The Best Phone I've Ever had
on August 5, 2025
Posted by: Sylvan
[This review was collected as part of a promotion.] I’ve been using the Galaxy Z Fold 6 for a while now, and wow — this thing is a game-changer. The design is sleek, the hinge feels solid, and that massive foldable screen? Let’s just say my eyes have never been happier. Reading, watching videos, even just scrolling feels easier and more comfortable. It’s like my phone finally decided to get me glasses without the glasses.
The Gaxay Ai features are so cool, letting me edit photos with generative AI and remove things from my photo that didn't belong.
Performance is lightning-fast, and the multitasking is phenomenal. I can have multiple apps open side by side without feeling cramped — it’s like carrying a mini computer in my pocket (well, a slightly larger pocket). Gaming, streaming, work, social media… it all runs buttery smooth.
If I had to nitpick, some apps still don’t fully take advantage of the foldable display, and Samsung’s speech-to-text sometimes writes things I’m pretty sure I didn’t say. But honestly, those are tiny blips in an otherwise stellar experience.
Bottom line: the Z Fold 6 isn’t just a phone, it’s a productivity powerhouse and a daily dose of “wow.” Once you get used to it, going back to a regular phone feels like watching movies on a postage stamp.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy z Fold 6
on August 6, 2025
Posted by: Lovethe60
[This review was collected as part of a promotion.] I love this phone it has been the best way to help my elder mother how to use a phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on August 10, 2025
Posted by: Mrwadadli
[This review was collected as part of a promotion.] This product is outstanding. I like that everything is simplistic and everything connects with all the other Samsung products that I currently use. What I don't like is the outer screen, because I have big fingers it's hard for me to type. I don't like that the S-Pen is not compatible. Because in my line of work which is selling houses I take plenty of pictures and I use the S-Pen frequently. I do like the Galaxy AI on this phone it's very quick very intuitive and very responsive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
love the experience of this device and still impre
on August 14, 2025
Posted by: happy2haveit
[This review was collected as part of a promotion.] I never imagine what this device can do alot included with the Galaxy AI.
love the way I could multitask on my notes, reminder, specifically to make your phone really personalized to your preferences.
all the things you can do with this device is unexplainable with there new features.
love it!
love the way I could multitask on my notes, reminder, specifically to make your phone really personalized to your preferences.
all the things you can do with this device is unexplainable with there new features.
love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Forever Fold!
on August 19, 2025
Posted by: AppleAllergy910
[This review was collected as part of a promotion.] I have been a Samsung customer since the Note 5 and this is my second device in the Z Fold series. This "phone" is amazing. The reason I say "phone" is because this is a computer that I can use to call people. The computing power is intense and is a multitasking giant. I use my Fold at work next to my PC so I can email, text and do research simultaneously while also listening to my favorite music streaming apps. The camera is great. Although the newer Z Fold 7 has a superior camera, my 6 is sufficient for my needs and with the added Galaxy AI, I can make tweeks to the photos as needed to make them perfect. Samsung's Expert Raw is my favorite camera companion and I spend hours taking night shots and amazing photos of the starry sky. Galaxy AI for translation, photo editing, video editing, searching, etc.. has been a gamechanger for me and has helped increase productivity. Thank you Samsung for your years of great products and making improvements to up your game whenever possible!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very good phone but not perfect
on August 23, 2025
Posted by: JimboJangles
[This review was collected as part of a promotion.] The Z-Fold 6 is an answer to many of my needs while working in the field. Are in a small contracting company. I must review plan sets, markup errors and discrepancies, as well as sending marked up photos of site conditions. I've done this previously with Galaxy s series phones, but the Fold is a game changer. I don't need to take a laptop with me to work out of the truck. The large fold screen is big enough to review and modify Excel sheets. The s pen, while not included with the phone, allows this unit to set itself apart from others. I can't fathom why Samsung decided not to include it with the phone. To not include a docking bay within the phone for the s pen is also a major blunder on their part. With the cost of this level of phone, certainly all of the high end features should be included and usable upon initial purchase. Another issue I've had is that the s pen sensor layer built into the screen of the phone has some inconsistencies. Not at the fold per se, but there are areas where the registered strokes of the s pen drift away from where the pin is contacting the screen. Perhaps it is just a issue with my unit.
My final issue is with the newer Fold 7. It has no compatibility with the s pen. What a tremendous blunder by Samsung. I will now hold on to my Fold 6 as long as I can manage waiting for a better unit to be available.
The new Galaxy AI features are neat, but the hoopla over AI is over the top at this point. Not a lot of truly useful features with AI yet.
Value
4
Response from Samsung USBy R&R Team, September 5, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6. We really appreciate your feedback, as it helps us see how our products are working in everyday situations like yours. It’s great to see that the Z-Fold6 has made your work easier with its large foldable screen for reviewing and modifying Excel sheets. We designed this phone to be more portable, making it easier for you to work on the go. We noted your feedback about the S Pen not being available with the Z Fold7. While it is an important part of the Galaxy lineup, our main goal with this latest version was to make the Z Fold7 as light and thin as possible. We wanted to focus on maximizing portability for this generation. We also appreciate your comments about the lack of a docking bay and the S Pen sensor. Your feedback is valuable, and we hope to hear more from you in the future. If you have any more questions or concerns, please reach out to us at Samsung Support. Your experience is important to us, and we’re here to help. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Beautifully done! Kudos to Samsung for this one!
on August 25, 2025
Posted by: LadyLotus
[This review was collected as part of a promotion.] The Galaxy Z Fold6 is a powerhouse packed with everything including the kitchen sink. It is a pleasure to explore the innovative features of this device. The advanced Galaxy AI capabilities truly enhance the user experience streamlining tasks efficiently. The different modes offer a versatile range of customization options for any activity. Overall this device stands out with its intelligent design and user friendly interface.
Movie watching / show watching is amazing due to the spectacular display.
100% the Galaxy Z Fold6 is built for everyday use with not a care in the world. It is much sturdier than some have claimed
This phone has been the BEST mobile device I have owned. It is all I could hope for. Galaxy
Movie watching / show watching is amazing due to the spectacular display.
100% the Galaxy Z Fold6 is built for everyday use with not a care in the world. It is much sturdier than some have claimed
This phone has been the BEST mobile device I have owned. It is all I could hope for. Galaxy
Value
5
Written by a customer while visiting Samsung US