Customer reviews from apc.com
APC - Back-UPS CS 350VA, 120V, 6 NEMA outlets (4 surge) - Tower - 8 Hour Recharge - 6.60 Minute Stand-by - 120 V Input - Beige
Average customer rating
4.6
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
31
4 Stars
7
3 Stars
2
2 Stars
1
1 Star
1
93%of customers recommend this product.
(
39 out of
42)
Customer Reviews for APC - Back-UPS CS 350VA, 120V, 6 NEMA outlets (4 surge) - Tower - 8 Hour Recharge - 6.60 Minute Stand-by - 120 V Input - Beige
Customer Rating
5
Great Unit
on June 19, 2017
Posted by: osudk33
from Mentor OH
Needed to replace my APC ES350. So I decided to go with this model since I have the larger 1500 versions that have been running for years without a problem. It has been a few months now using this for my modem/router and it has performed amazing. What I replaced was actually the second ES350, which honestly are junk, they typically die within a year and replacing the battery only extends this another 3-6 months before the rest dies, usually killing a good battery inside. I went through 2 ES350 models within 30 months which is abysmal when my XS1500 models have been running for years flawlessly (only need to replace the batteries every 3-4 years).
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
Constant hum or buzz
on May 19, 2019
Posted by: Bill33263
from Eugene, OR
Upgraded to a 350. First one hummed to drive the office crew wild. APC replaced it. Second one hummed louder with a stutter every 4 seconds so you would be sure to notice it.
Cons: Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
3
software sucks
on July 22, 2017
Posted by: brandon
from WV
old software documentation doesn't match the software, which is odd since the software itself hasn't been updated in 5 years so how old does that make the documentation? I replaced the battery in my UPS but the software (v3.0.2) reflects I have less than 1 minute of battery. The documentation says to reset the battery replacement date, but where? It does not say, and looking at the most recent (again, 5 years old) software interface provides no indication where I can do that. Nor is there any place to trigger a battery self-test, which is also mentioned in the documentation. So, if I can't get the unit to recognize a new battery I may just change to a different vendor.
In the apc forums someone said they used a really really old version of powerchute (v1.x) and in that version they were able to reset the replacement date. This shouldn't be necessary. Plus, this site no longer provides those other versions for download so how am I supposed to try that method if I don't already have an old version archived on my computer from a previous download?
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
4
nice product
on January 2, 2018
Posted by: ravi
from NY
old software documentation doesn't match the software, which is odd since the software itself hasn't been updated in 5 years so how old does that make the documentation? I replaced the battery in my UPS but the software (v3.0.2) reflects I have less than 1 minute of battery. The documentation says to reset the battery replacement date, but where? It does not say, and looking at the most recent (again, 5 years old) software interface provides no indication where I can do that. Nor is there any place to trigger a battery self-test, which is also mentioned in the documentation. So, if I can't get the unit to recognize a new battery I may just change to a different vendor.
In the apc forums someone said they used a really really old version of powerchute (v1.x) and in that version they were able to reset the replacement date. This shouldn't be necessary. Plus, this site no longer provides those other versions for download so how am I supposed to try that method if I don't already have an old version archived on my computer from a previous download?
In the apc forums someone said they used a really really old version of powerchute (v1.x) and in that version they were able to reset the replacement date. This shouldn't be necessary. Plus, this site no longer provides those other versions for download so how am I supposed to try that method if I don't already have an old version archived on my computer from a previous download?
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
ups 350
on June 21, 2017
Posted by: jose
from albuquerque, nm
this product was perfect for a small office ups. it has worked well in our environment and run without issue
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
on March 31, 2011
Posted by: SanBarSam
from Texas
On March 5, 2011 a huge thunderstorm with hundreds of lightning strikes caused a main power line to fall in the alley. It sent 7200 volts into my home. Blowing out the master breaker and the complete breaker panel.
I was working at the computer when I heard the blast in my house and all the lights went out except my computer. The BK350 kept everything running until I shut it off a few seconds later.
It protected the Computer, Scanner, Printer, Work Light and a Radio. Two days later when our system was restored I turned on the computer. It would come on, but not stay on. I hit the reset button on BK350 and it exploded internally. I removed it and put a backup in place and the computer ran fine. It saved my computer and accessories.
I was working at the computer when I heard the blast in my house and all the lights went out except my computer. The BK350 kept everything running until I shut it off a few seconds later.
It protected the Computer, Scanner, Printer, Work Light and a Radio. Two days later when our system was restored I turned on the computer. It would come on, but not stay on. I hit the reset button on BK350 and it exploded internally. I removed it and put a backup in place and the computer ran fine. It saved my computer and accessories.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
CS 350
on April 12, 2009
Posted by: Jim
from Nolanville, TX
I've owned mine for 4 years without issue until now. The Battery cracked, but didn't leak into the unit. Even with a cracked battery it still worked, only found the problem while cleaning the dust out. The replacement only costs $39.00 and will buy it now to keep using the unit.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
2
Power Supply
on November 3, 2009
Posted by: computer pro
from Long Beach, CA
I was disappointed with the power supply, but I may have purchased models that were insufficient for my computer system. Potentials buys would be wise in consulting APC before purchase to make sure the UPS is adequate.
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com