Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 14.3 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
4.4
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
185
4 Stars
90
3 Stars
28
2 Stars
7
1 Star
6
92%of customers recommend this product.
(
270 out of
292)
Customer Reviews for Whirlpool - 28 in. Wide 14.3 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
2
Buyer's remorse
on October 10, 2025
Posted by: Gabby
[This review was collected as part of a promotion.] Bought a week ago. Smaller than I thought and I am not confident of the seal when the door closes. I wanted swap out wire shelves for glass shelves and inquired but no response as of yet, except to say they have seen my inquiry. The only reason I am keeping it is because of the hassle if would be to remove and return.
Response from whirlpool.comBy Branded Team, Consumer Care, October 14, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #819905.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #819905.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator is efficient with excellent features.
on September 27, 2025
Posted by: Marcus
[This review was collected as part of a promotion.] I have never had any Issues with Whirlpool products, that's why when it came to a smaller 28" refrigerator I chose a Whirlpool. The refrigerator was installed and we set the recommended temperatures. Once it shut off we loaded the refrigerator. The next day the juice turned into a slushy and the sour cream was frozen. We adjusted it accordingly and it is working using less energy than the refrigerator we replaced.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 15, 2025
Posted by: Howie
[This review was collected as part of a promotion.] Basic refrigerator
Nothing fancy
Poor interior lighting
Makes many odd sounds
Nothing fancy
Poor interior lighting
Makes many odd sounds
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Refrigerator
on September 12, 2025
Posted by: james
from Mountain Home Idaho
[This review was collected as part of a promotion.] I replaced my 20-year-old unit with the same model and hope it lasts another 20 years!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
like all the feature. The space is nice
on August 30, 2025
Posted by: donot have one
from Washington illinois
[This review was collected as part of a promotion.] my old one quit working so I had to buy a new one it could not b e more then 29. Inches wide and this one fit in the space
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 28, 2025
Posted by: Steph
[This review was collected as part of a promotion.] It is the perfect size for our family.keeps everything the perfect temperature.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Who knows
on August 25, 2025
Posted by: Walker2
[This review was collected as part of a promotion.] Have not even plugged in yet. There are no instructions for lowering the wheels and the leveling instructions are trash.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Your refrigerator has two adjustable levelers, one on each side, at
the base of the refrigerator. If your refrigerator seems unsteady or
if you want the doors to close more easily, adjust the level and tilt
of the refrigerator.
1. Turn the leveler to the left to raise that side of the refrigerator
or to the right to lower that side. It may take several turns to
adjust the tilt of the refrigerator.
NOTE: Having someone push against the top of the
refrigerator takes some weight off the levelers. This makes it
easier to turn the levelers.
2. Open both doors again to make sure that they close as easily
as you like. If not, tilt the refrigerator slightly more to the rear
by turning both levelers to the right. It may take several more
turns.
NOTE: To keep the refrigerator level, make the same
adjustment to each side.
3. Using a level, make sure the refrigerator is still level from side
to side. Readjust if necessary.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 782293.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator.
Your refrigerator has two adjustable levelers, one on each side, at
the base of the refrigerator. If your refrigerator seems unsteady or
if you want the doors to close more easily, adjust the level and tilt
of the refrigerator.
1. Turn the leveler to the left to raise that side of the refrigerator
or to the right to lower that side. It may take several turns to
adjust the tilt of the refrigerator.
NOTE: Having someone push against the top of the
refrigerator takes some weight off the levelers. This makes it
easier to turn the levelers.
2. Open both doors again to make sure that they close as easily
as you like. If not, tilt the refrigerator slightly more to the rear
by turning both levelers to the right. It may take several more
turns.
NOTE: To keep the refrigerator level, make the same
adjustment to each side.
3. Using a level, make sure the refrigerator is still level from side
to side. Readjust if necessary.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 782293.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
It's quite!
on July 29, 2025
Posted by: Pamela
from Williston ND
[This review was collected as part of a promotion.] It's the right size for my space. it has room to breathe.
I hardly hear it run it is so smooth.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com