Customer reviews from whirlpool.com
Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
4.1
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
177
4 Stars
113
3 Stars
41
2 Stars
11
1 Star
26
82%of customers recommend this product.
(
282 out of
345)
Customer Reviews for Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Worst to clean
on January 16, 2025
Posted by: Faye
This came with our house, and I can promise you that I would never purposely purchase this model. The bottom of the fridge is not flat, has tracks for the drawers, and the tracks are BOLTED to the bottom. Any spill that finds it's way drains next to the bolts where it's a PITA to clean. Whoever designs this mean hate anyone who cleans. I'm very unlikely to ever buy a Whirlpool in the future if this is the standard to which they hold their designs.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 658506.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
user friendly
on January 25, 2025
Posted by: memememe
[This review was collected as part of a promotion.] Perfect fit for my new kitchen...very excited to have made this purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
1
TERRIBLE warranty service!
on April 28, 2025
Posted by: MGCG
[This review was collected as part of a promotion.] Bought this last June. We actually bought two exactly the same
They have not worked properly from the beginning, but the last couple months it will not keep a steady temperature.
I finally called for a repair person to come out. He has been here 4 times and is coming back tomorrow.
He is grasping at straws to figure out what is wrong. I requested they be replaced but was refused.
I have lost food numerous times due to the huge fluctuations in temperatures. Both fridge and freezer.
I am extremely disappointed with the fridges as well as the warranty department.
To have fridges that done work and Whirpool doing nothing for me has made me realize that I would NEVER recommend buying anything from this company and will tell anyone who will listen my story!
They have not worked properly from the beginning, but the last couple months it will not keep a steady temperature.
I finally called for a repair person to come out. He has been here 4 times and is coming back tomorrow.
He is grasping at straws to figure out what is wrong. I requested they be replaced but was refused.
I have lost food numerous times due to the huge fluctuations in temperatures. Both fridge and freezer.
I am extremely disappointed with the fridges as well as the warranty department.
To have fridges that done work and Whirpool doing nothing for me has made me realize that I would NEVER recommend buying anything from this company and will tell anyone who will listen my story!
Response from whirlpool.comBy CA Social Care, May 15, 2025
Hello MGCG! We are so sorry to hear about your Whirlpool appliance. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case # 290358761. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge!
on May 4, 2025
Posted by: bc808
[This review was collected as part of a promotion.] I bought this recently and am so glad I did. It's a great fridge with lots of room. The shelving is nice and spacious and easy to find all the foods I'm looking for with the clear shelves. I actually bought this as a spare fridge, but am now thinking of switching the main fridge with this new fridge! Foods get super cold in the fridge and the freezer section is also super cold.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Elegant design, Consistent Cooling
on May 9, 2025
Posted by: bhwiii
from Arlington, VA
[This review was collected as part of a promotion.] I purchased this 10 days ago. It looks very elegant in the kitchen. The cooling is strong and uniform. The shelves and accessories look and feel very solid
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Like the glass shelves
on May 19, 2025
Posted by: Shortstack59
[This review was collected as part of a promotion.] Within 2 weeks the freezer was creating frost lines on the upper part and the top of the door. Fortunately it was an easy fix.
Each time the compressor starts there is a big ticking sound until the compressor stops. Very annoying
Each time the compressor starts there is a big ticking sound until the compressor stops. Very annoying
Response from whirlpool.comBy Branded Team, Consumer Care, May 20, 2025
Hello Shortstack59! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID #725965 in the subject line. Thank you! -Max
Written by a customer while visiting whirlpool.com
Customer Rating
5
I'm proud to have it
on May 27, 2025
Posted by: bhwiii
It's a beautiful, elegant, really well-made refrigerator. Bravo, Whirlpool
Written by a customer while visiting whirlpool.com
Customer Rating
4
new fridge
on June 3, 2025
Posted by: pkbsr
from vermont
[This review was collected as part of a promotion.] We like the space inside you can see most everything at a glance. It is a bit noisier then I thought it should be but overall very nice fridge
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com