Customer reviews from whirlpool.com
Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.1
(386 Reviews)
Rating breakdown 386 reviews
5 Stars
190
4 Stars
114
3 Stars
43
2 Stars
11
1 Star
28
82%of customers recommend this product.
(
290 out of
355)
Customer Reviews for Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
1
Worst Fridge Ever
on September 28, 2023
Posted by: Georges
from Granville Ferry NS
[This review was collected as part of a promotion.] I bought this fridge in April and I have had the repairman here to replace the motor starter capacitor twice and the seal on the freezer door once.
The freezer is still icing up and there is still ice in the back of the lower section.
The freezer is still icing up and there is still ice in the back of the lower section.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, September 29, 2023
Hello, Georges! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (274073071). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
3
Lots of freezer space with out the ice maker
on September 28, 2023
Posted by: None
from Brackneyy,Pa.
[This review was collected as part of a promotion.] Two weeks with it and disappointed there is no freezer light and the fridge light is not helpful.I do like see through shelves and drawers but not thrilled overall.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Appliance
on November 7, 2023
Posted by: Liza J
[This review was collected as part of a promotion.] It works perfect. Thank you! It keeps my food cold, drinks cold, no issues.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best in class
on February 9, 2024
Posted by: sandh
from solana beach, california 92075
[This review was collected as part of a promotion.] Only the best for me! Whirlpool. Quiet, great space for a 19 cubic foot frige. Adjustable size. Perfect for me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great quality for the price, needs new compressor
on June 21, 2024
Posted by: Frank
from Ottawa Ontario
[This review was collected as part of a promotion.] The build quality is amazing for the price point. Drawers glide easily and everything else is what you would expect from a refrigerator at this price/configuration. However, the compressor makes a lot of noise when running. For example, it resonates in our shower which is located on the other side of the refrigerator. As a consumer (and a product engineer in another life) I find this unacceptable, irrelevant of technology/efficiency improvements. A technician did diagnose the refrigerator promptly, he explained that the compressor might be noisy by design, but they will attempt to replace it as he agrees that a certain frequency might be out of range. Time will tell if they can reduce the noise it produces. If we get it to an acceptable level, I would score this refrigerator 5 out of 5.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 21, 2024
Hello, Frank ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@whirlpool.com with your model, serial, and phone number; Please include review ID # 554486 in the subject line. We look forward to hearing from you! - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the Look
on June 25, 2024
Posted by: Suevv
from Quinte West
[This review was collected as part of a promotion.] Love the look and layout of this fridge. However a few comments for your consideration 1) would be nice to have a freezer light 2) only adjustable leg is on front left - really needed one on the right as well, so am using a block of wood to level.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Frustrating unrepairable issue
on June 30, 2024
Posted by: Jane
from Southport NC
[This review was collected as part of a promotion.] I got this to replace the one I had that was deemed unrepairable. This new one is doing the same thing the first one did and I am beyond disappointed. It was an inconvenience to say the least to have to replace it at only 6 months old but to have the same issue happening with the replacement is very frustrating. I am not sure how to proceed as it seems to be a defect in the appliance at large. I wonder if a different model will have the same problems or if I need to try a different brand altogether....
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 1, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 558799.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
Light up freezer
on July 15, 2024
Posted by: Speedout 555
from Kitchener
[This review was collected as part of a promotion.] Frigerator is awesome but 4 star because it had no light in freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com