Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 14.3 Cu. Ft. Top-Freezer Refrigerator - Biscuit
Average customer rating
4.4
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
185
4 Stars
90
3 Stars
28
2 Stars
7
1 Star
6
92%of customers recommend this product.
(
270 out of
292)
Customer Reviews for Whirlpool - 28 in. Wide 14.3 Cu. Ft. Top-Freezer Refrigerator - Biscuit
Customer Rating
4
Glad I found this.
on October 7, 2026
Posted by: Celsius Prime
[This review was collected as part of a promotion.] Very happy with this purchase. The cooling and freezing temps were confirmed with thermometers (33-37F and 0-6F) and the hard to find color was just right. Shelving if fine. The door storage was a little troublesome for me because some items I stored in previous frig door are about 1/2 inch taller than allowed in middle bin, and I needed to use a smaller butter tray. Neither issue is really any big deal.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cools great and spacious for its size but...
on September 8, 2026
Posted by: Mona97
[This review was collected as part of a promotion.] Our fridge went out and we had to find a replacement quickly. We came across this one as it was in our price range (but still kinda expensive for its size). It cools and freezes very well and while it has a decent amount of space, I feel like for its price it could have been bigger.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great backup
on July 23, 2026
Posted by: flap
[This review was collected as part of a promotion.] Good size and able to be brought to basement for use as an overflow refrigerator. Simple and dependable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not A Fan
on February 15, 2026
Posted by: Traxx
from Chisago City, MN
[This review was collected as part of a promotion.] Not really liking this refrig. Top shelf of frig freezes everything that I put on it. Except pickles, olives and anything with vinegar and or salt. Also bottom freezer half the time when you open it looks like it has been defrosting cause it is frosted. Frig is set at 39 degrees. Not a fan also of no split shelves but living with it. Have not called for service cause I figure they wouldn't do much anyway.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 17, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 920497.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 920497.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Eventual knock inside refrigerator.
on January 15, 2026
Posted by: Isael
from Ponce, Puerto Rico
[This review was collected as part of a promotion.] I hear a loud knock in the refrigerator once in a while. I'm wondering wether it's normal or not.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect for the space I have
on December 25, 2025
Posted by: None
[This review was collected as part of a promotion.] Happy with my new refrigerator mostly. One thing I would change is the door storage. Small shelf is too small for most of my bottles.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 14, 2025
Posted by: Llizzy
[This review was collected as part of a promotion.] I called to register but I have no e-mail to show that I did that
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fit our needs
on December 8, 2025
Posted by: Kitchen Fridge
from Sedalia, Missouri
[This review was collected as part of a promotion.] This unit was inexpensive and fit our needs. I wish the shelves were not simply wire.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com