Customer reviews from Newair
NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Average customer rating
4.4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
64
4 Stars
35
3 Stars
14
2 Stars
1
1 Star
2
93%of customers recommend this product.
(
57 out of
61)
Customer Reviews for NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Customer Rating
4
Great features but . . .
on March 8, 2021
Posted by: G. Doug
Unit newly arrived but issue of door locking closer problem to be resolved.
Response from NewairBy NewAir , Customer Service, March 8, 2021
Hi, Thank you for taking the time to leave a review on your NewAir AWR-520SB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Great Wine Fridge for My Wet Bar
on March 23, 2021
Posted by: Scotti29
from Wisconsin
I bought this a couple of months ago and love the way it looks in my wet bar. I also bought the matching beverage fridge.
Response from NewairBy NewAir , Customer Service, March 24, 2021
Thank you for the review and for sharing your thoughts about the unit. We highly appreciate your feedback. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair
Customer Rating
4
Looks fantastic
on May 6, 2021
Posted by: Breyeguy
from Orange, CA
Looks great and fits perfect in the space I have. The shelves slide out easily allowing access to every inch of this spacious fridge. It’s also super quiet so you’ll barely notice it running.
Response from NewairBy Newair, Customer Service, May 9, 2021
Thank you for the 5-star review and for posting your comments in regards to the Newair AWR-520SB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
great looking unit - good customer service
on May 21, 2021
Posted by: steve r
from columbus
Bought it a year and a half ago. Very sharp and it worked perfectly; until it didn't. But despite the fridge being well out of warranty NewAir stepped up and agreed to fix the issue. I would not hesitate to buy this again.
Response from NewairBy Newair, Customer Service, May 23, 2021
Thank you for posting your comments in regards to your AWR-520SB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Near Perfect Experience...So Far
on July 20, 2021
Posted by: Jeff3056
from Old Field, NY
In service for 8 days with no problems...so far. Arrived with everything intact but with less-than-perfect bottom front grill. Still gave 5 stars because Anthony took my phone call and my email photo and immediately sent out a replacement grill. He also answered several questions. The quality of the customer service pleasantly surprised me. Runs quietly. Temperature is accurate within a degree or two (I used my refrigerator thermometer to test it). Temperature is uniform throughout the unit, which also pleasantly surprised me. I couldn't find a better value for the money. Believe me, I looked far and wide before pulling the trigger on this unit.
Response from NewairBy Newair, Customer Service, July 20, 2021
Thank you so much for taking the time to leave us this amazing review on the Newair Product AWR-520SB. We are delighted to hear the unit has met your expectations and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Newair Wine Cooler
on February 9, 2022
Posted by: Patty T
from Boise, ID
Verified Purchase:No
The wine cooler is quite handsome and looks great in our bar area. We are having trouble with the temperature sensor, but Newair is able to provide a new sensor and in a speedy manner.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AWR-520SB. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AWR-520SB. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Karyn's kitchen remodel
from Scottsdale AZ
Verified Purchase:Yes
Great product at a great price. Very difficult to find 33 inch height. So glad I found this one it fits perfect it looks great keeps wine perfect. I love it I would recommend this to anyone.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB . We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB . We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
3
Looks Nice - Waiting on replacement parts
on June 12, 2019
Posted by: Brad
from Texas
So this was 2 of 2 units I bought to replace some bad Avanti units. For the built in, they are expensive so I'm frustrated that I had to replace so soon. I gave this product 3 starts for a few reasons. Also, I don't know if the one I got even works, as I'm waiting on replacement parts to arrive 1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault 2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting. Overall not impressed by this unit as it's just average. The customer support at Newair has been wonderful thusfar, so let's see what happens when my new door arrives.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Written by a customer while visiting Newair