Customer reviews from https://www.asus.com
ASUS - ZenWiFi BT6 Tri-Band 7 Mesh WiFi System - ZenWiFi BT6 2PK - White
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
Customer Reviews for ASUS - ZenWiFi BT6 Tri-Band 7 Mesh WiFi System - ZenWiFi BT6 2PK - White
Posted by: Kind
Frequency of use:Daily
Verified Purchase:Yes
Great mesh wifi 7 routers. Easy to set up and incredibly fast. Love having the IOT band for devices. Coverage is amazing and having the additional hi speed ethernet ports is excellent! Would highly recommend!
Written by a customer while visiting https://www.asus.com
Posted by: ChazTX
Frequency of use:Daily
Verified Purchase:Yes
Underwhelming WiFi range. The setting are decent, there is no channel scanning and optimization for when you are in a congested area (other brand routers have this integrated in the router), the MLO option is buggy at best, (it knocks off non WiFi 7 clients, and it is missing other WiFi 7 options that other brand routers have. It is not ready yet. I returned it.
Response from https://www.asus.comBy CLM, March 25, 2025
Dear ChazTX,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. This router has a 3,000 sq. ft coverage, ensure you place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. This router has a comprehensive MLO support enabling buffering-free connections by intelligently combining and switching between the 2.4GHZ, 5GHz and 6GHz bands. This router was built for the future of all - 7 devices, regardless of the MLO mode they use.
To resolve the unstable connection, please verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Furthermore, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt6/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT6.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. This router has a 3,000 sq. ft coverage, ensure you place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. This router has a comprehensive MLO support enabling buffering-free connections by intelligently combining and switching between the 2.4GHZ, 5GHz and 6GHz bands. This router was built for the future of all - 7 devices, regardless of the MLO mode they use.
To resolve the unstable connection, please verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Furthermore, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt6/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT6.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: C.P.
Frequency of use:Daily
Verified Purchase:Yes
Amazing improvement. We’ve been using an Orbi system for 5 years. It was starting to get flakey, and would drop the internet connection. It was always difficult to get running well. This system is amazing. First, the set up and controls are so much easier. Much better app, and they system upped our WiFi data from 450mbs. Up to 800mbs. And so much more stable. Also the 6ghz channel for a back channel is awesome. Will likely connect via cat6 when I can run the line under the house. I will say, since we’re only running a 1gig connection through fiber, we didn’t see the need for a more sophisticated model. I’m sure with more data in, we’d have gotten a different model, but for us, mostly working from home and streaming, this is the perfect setup.
Written by a customer while visiting https://www.asus.com
Posted by: cjb4
Frequency of use:Daily
Verified Purchase:Yes
Some issues setting up 2 units as satellites to RT-BE96U, still working on it.
Response from https://www.asus.comBy Leonardo, CLM, August 29, 2025
Hi cjb4,
We are really sorry to hear about the AiMesh connectivity issues you are experiencing with your new ASUS ZenWiFi routers, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2508034828-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Wireless Router] How to setup ZenWiFi AiMesh system (Web GUI)? - https://www.asus.com/support/faq/1045754/
We are really sorry to hear about the AiMesh connectivity issues you are experiencing with your new ASUS ZenWiFi routers, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2508034828-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Wireless Router] How to setup ZenWiFi AiMesh system (Web GUI)? - https://www.asus.com/support/faq/1045754/
Written by a customer while visiting https://www.asus.com