Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Mint
Average customer rating
4.8 out of 5
4.8
(5,956 Reviews)
Open Ratings Snapshot
Rating breakdown 5,956 reviews
5 Stars
4,920
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Mint
Customer Rating
2 out of 5
2
Going backwards, not as many custiomizations.
on April 11, 2025
Posted by: Concerned Customer
Expertise:Expert
Coming from an S21, I don't like how the notifications and settings are separated. I like when you would pull down and get both. I also don't like how small the notifications are on the lock screen. There is no customization for setting the font size on notifications. I also don't like how hard it is to see the battery percentage. The battery indicator hides the percentage. I also liked on the S21 when you would pull down, you get a condensed version and if you pull down all the way again, it would give you the full options. Now, you pull down and get all the options. Why take these away, at least you could've given the user the option to customize how you like. The top ribbon font is so small, it's hard to see.
Response from Samsung USBy R&R Team, April 14, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know that upgrading to a new device can take time to align the settings to your preferences. We have provided a link to the full device manual to assist you with the settings. We have also shared a link to the Samsung Support Team to help with additional assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk
on April 8, 2025
Posted by: Disenchanted
Keeps dropping calls, calls over a minute will be dropped randomly. Turning phone in and canceling service for a dependable phone. 17 tries to pay a bill, 6 calls to customer support, 7 calls to Verizon and still not resolved. Over it.
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Disenchanted, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone calls are to you every day, and we would love to help you with this experience in any way we can. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to assist you further. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GALAXY NEW ERA IS ON
on April 8, 2025
Posted by: ROJITO123
[This review was collected as part of a promotion.] Hey! Just wanted to say I'm loving the Galaxy S25 Plus! The screen is seriously gorgeous and super smooth, everything feels really fast, and the cameras take amazing photos. Plus, the battery lasts all day, and it's packed with some cool Al tricks that are actually useful. Definitely a great phone!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 16, 2025
Hey Rojito123, we appreciagte you sharing your experience of your Samsung Galaxy S25+ with us. We are ecstatic to hear how pleased you are with the display quality, battery life, and features of Galaxy AI with your device. We have provided a link to the Samsung Support Team to offer their assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No other phone compares!
on April 6, 2025
Posted by: PaubloDiablo13
[This review was collected as part of a promotion.] The phone has so many useful things to use, that make life easier on a daily basis. It's amazing! The see less actions across apps, at which the screen reacts between pages back and forth is lightning fast! Brilliant and bright, with deep rich blacks make it far supior over any other display I've seen on any phone. And the camera takes fabulous pictures and is fast and easy to use if you're not real tech savvy. But at the same time, if you are into photography you have the option to adjust many, many options for video and photographs.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
Hey PaubloDiablo13, thank you for your feedback on your Samsung Galaxy S25+. We are ecstatic to hear that you are so pleased with the usage of your new phone, and finding so many features helpful to you every day. We have provided resources to help you fully discover the capabilities and align the settings to your preferencs, and also answer any questions you may have about your device, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The product is extremely stable and very easy to
on April 6, 2025
Posted by: butterflybeauty441
[This review was collected as part of a promotion.] Streaming Is just amazing to do everyday. I use my phone to stream videos on YouTube this feature is easy to accomplish easy to use and easy to find in the video playback quality is amazing I also use my phone to play Sweepstakes on a daily constant basis this feature is easy to use this feature is easy to find an easy to accomplish playing streaming is wonderful
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
Hey there Butterflybeauty441, we appreciate your feedback on your Samsung Galaxy S25+. We are ecstatic to hear how pleased you are with the streaming and gaming on your device. We have provided a few links to resources to help you further explore the full capabilities of your device and integrate the features of Galaxy AI in to your usage, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall amazing phone
on April 6, 2025
Posted by: YazzyFresh
[This review was collected as part of a promotion.] The Galaxy S25+ isn’t the flashiest member of the S25 lineup—but it might just be the most well-rounded. It balances screen size, performance, battery life, and camera quality in a way that makes it incredibly easy to recommend. For users coming from older devices (S22 or earlier), this is a meaningful step up. For S24 users, the decision comes down to whether the improved AI features and refined design are worth the switch.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2025
Hey YazzyFresh, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear how pleased you are with the usage of your device, and finding the enhanced Galaxy AI features to be helpful for your needs. We have provided a link to the Samsung Support Team for your convenience to help answer any questions that may arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy AI is the best!
on April 6, 2025
Posted by: Nata100500
[This review was collected as part of a promotion.] I'm very excited with new Galaxy AI. I use it every day for my business and fun. The battery and memory are great too.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Nata100500, thank you for your feedback on your Samsung Galaxy S25+. We love hearing how much you are enjoying the usage of Galaxy AI features for your personal and professional needs. We have shared a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
LaCimbrea
on April 6, 2025
Posted by: SweetPea
[This review was collected as part of a promotion.] The phone is great however I don't like when a call is over you get a commercial or ads . I feel like I purchased this phone and pay service it should be ad free
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Sweetpea, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team of help you with the ads you mention experiencing, and can gather additional details about the applications you are using and other information. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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