Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Mint
Average customer rating
4.8
(5,956 Reviews)
Rating breakdown 5,956 reviews
5 Stars
4,920
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Mint
Posted by: Disappointed
Verified Purchase:Yes
No full international language support for UI. Worthless phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 27, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25+. We know how important specific features of your device are to you every day. Without knowing the details of your experience including what language you are experiencing frustration with, we have provided a link to the Samsung Support Team. These experts can work with you to review all options available to you for this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: AIwho wants this
from California City, CA
Expertise:Intermediate
Verified Purchase:Yes
For one, its absurd how little is paid out for the phone exchanged for the new phone. For two, the S25+ has battery charging issues. For three, the AI is useless. Four, don't preload a phone with Its a downgrade. I'm looking forward to my next phone, which for the first time in well over a decade may not be the next Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, May 23, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25+. We understand how frustrating it is when your new phone is not meeting your expectations. We would love to help you troubleshoot the charging, and explore the amazing capabilities of your phone, and integrate them in to your usage. We have provided links to articles to help you with the battery, and to the full device manual for the additional features. Lastly, we have provided a link to the Samsung Support Team to offer one on one assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Need tutorial.
on May 22, 2025
Posted by: Rick
It freezes often . Keys very sensitive.
I wish it came with an instruction book or easy to use booklet.
I wish it came with an instruction book or easy to use booklet.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, May 23, 2025
Hey Rick, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We would love nothing more than to help you explore your device fully, align to your preferences, and resolve the matter of freezing you mention. We have provided a link to a troubleshooting guide for the freezing, to the full device manual to aid your exploration, and to the Samsung Support Team to answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Pro
on April 29, 2025
Posted by: Snoop
Happy with app that i sm able to upgrade my phone!
Response from Samsung USBy R&R Team, April 30, 2025
Hi Snoop, we appreciate your feedback on your Samsung Galaxy S25+. We are thrilled to hear how pleased you are with the usage of your device, and that you are so pleased with your upgrade. We hope you'll reach out to us again in the future any time you have questions, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
No mobile network option to 4g or lte
on April 24, 2025
Posted by: Unhappy costumer
Expertise:Expert
No option to change mobile network. Mandatory 5g only!!! All functions as a must, can't uninstall. Run away that's why all the cellphone providers gives you free! Nothing good is for free in this world
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 25, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how important the ability to customize your device to your preferences is to you including the connection to your carrier. We have provided a link to an article to assist you with the connection options. Without knowing the additional features or functions you are experiencing frustration with, we have provided a link to the Samsung Support Team to offer one on one assistance at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Blue S25+
on April 23, 2025
Posted by: Blue
from Jacksonville, FL
Expertise:Intermediate
This is the best phone I've ever had, I just love it! The blue color is amazing, it looks like a different color in certain light! I would highly recommend the s25+
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Blue, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how much you love the color and overall appearance of your device. We are sure you are just as thrilled in your exploration of the capabilities of your device including the upgraded features of Galaxy AI. We have provided links to the full device manual and the Samsung Support Team to explore the features and aligning the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best!
on April 21, 2025
Posted by: Apollo
from Alabama
I'm enjoying my new phone,great service, great phone, great AI, and great CS.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey Apollo, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing that you are so pleased with the capabilities, Galaxy AI, and usageo f your new phone. We have provided a link to the Samsung Support Team for your convenience. This team of experts can offer one on one assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Volume is total garbage on bluetooth devices
on April 12, 2025
Posted by: Donibee
from Nj
Expertise:Beginner
The volume is garbage I had a note 8 before this ultra 25 the volume on full blast is half of the note 8 I have ear buds and over the ear noise canceling head phones and at the airport I could barley hear the music I've tried shuti g auto volume off and every other option nothing works ..I mainly use my phone for entertainment for traveling movies and music this is the biggest disappointment ever..I thought I was getting the top phone .. its not for this. Phone volume is trash do not buy this phone if you want it for music, movies or bluetooth..do not!!! Again I've tried everything in every forum.. and as they all said there ...volume is horribly low
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Donibee, we appreciate your feedback on your Samsung Galaxy S25+. We understand how valuable the immersive experience is to you with your media. We have provided a link to an article to help you with the advanced audio settings. Without knowing what type of headphones or earbuds you are attempting to use, we have also shared a link to the Samsung Support Team to offer one on one assistance with this matter or any additional questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US