Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Mint
Average customer rating
4.8 out of 5
4.8
(5,956 Reviews)
Open Ratings Snapshot
Rating breakdown 5,956 reviews
5 Stars
4,920
4 Stars
838
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 512GB (Unlocked) - Mint
Customer Rating
5 out of 5
5
My overall view of the phone is amazing I love it
on May 31, 2025
Posted by: SamsungKid
[This review was collected as part of a promotion.] This phone has all the features you could want and need while making it eazy to find phone information or data . The phone feels amazing with the outter box i purchased. Very lightweight and small with perfect screen size . The cameras are very clear and fast . The galaxy Ai is getting really detailed making my art and pictures come to life. Bixby works very well just refuses to do some simple task . The phone runs fast .only a few times it has froze up on me. the samsung wallet is very important and it is perfect for puchases or managing blockchain apps .The tap pay works very well. The global goal app really takes it to another level with all the donations and allowing me to help change the world .Over all 4.9
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Having an integrated AI makes everything easier
on May 31, 2025
Posted by: Vicsi12
[This review was collected as part of a promotion.] Having the integrated AI allows me to multi-task in ways that I never thought possible, allowing me to trust that my device is able to dictate, and also predict my behaviors and find the most meaningful content when I'm looking for it. And answers my questions, with precise accuracy. It's also extremely durable i have to say. I'm currently using the voice dictation to write this review.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone
on May 31, 2025
Posted by: 25plusowner
[This review was collected as part of a promotion.] Great phone, but seems to consume a lot of RAM. Battery life much improved over previous S series.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Camera is horible
on May 29, 2025
Posted by: klopez
from Texas
Expertise:Intermediate
Verified Purchase:Yes
camera quality is horible, especially in low light, when recording videos or using zoom, it pixelates intensely
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
Hey Klopez, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how valuable your camera is to you for capturing the amazing moments of your life for posterity. We have provided a link to an article to help you select the best settings and features of the camera for the best photos and videos. We have also shared a troubleshooting guide to help you with the blurriness of your photos you mention. We have lastly, shared a link to the Samsung Support Team if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It could be better
on May 29, 2025
Posted by: Mario
Expertise:Intermediate
Verified Purchase:Yes
My issue with this phone is the vibration and volume is too low even if you have it set to the max it really makes no difference.I also notice that whenever you try closing a tab there's a second delay.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 30, 2025
Hey Mario, thank you for your feedback on your Samsung Galaxy S25+. We understand how important specific features are to you with your device, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided a link to an article to help you with the speaker of your device. We also recommend using the settings app of your device to enhance the refresh rate for the slight delay you mention. YOu can do this under display and motion smoothness and then adjust froms tandard to adaptive. We have lastly, provided a link to the Samsung Support Team if these frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25+
on May 27, 2025
Posted by: Knd2
from NC
Expertise:Intermediate
Verified Purchase:Yes
Great phone and great service getting it to me in a timely manner and set up was easy.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hi Knd2, we appreciate your feedback on your Samsung Galaxy S25+. We couldn't be happier to hear how pleased you have been with the inital purchase, setup, and usage of your newp hone. We hope you'll reach out to us again in the future if you ever have questions about your Samsung products, or want to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No memory card
on May 26, 2025
Posted by: Nomoresamsung
from Massachusetts
Expertise:Intermediate
No SD card slot? Just another way of ripping off their customer based. Sure, they have cloud storage...for more money
I have been a long time Samsung user even buying 2 of their stupid flip phones that suck. No more. There are too many other options of where I can spend my money. Bye bye Samsung!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 28, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand that some customers do need additional storage than comes installed on the device. The removal of the micro SD card is an effort to increase the durability and water resistance capabilities of the device. The usage of cloud based storage also allows you to access your media across all of the devices in your ecosystem. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get the PLUS
on May 23, 2025
Posted by: Shane
from Shelton,WA
Expertise:Expert
Verified Purchase:Yes
Very fast and takes great pictures! I am LOVING the coral color!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Shane, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are thrilled with the speed and camera quality of your phone. We hope you've had the opportunity to explore additional features like Galaxy AI, and we have provided a l ink to the full devie manual to assist you. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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