Customer reviews from geappliances.com
GE Profile - 30" Built-In Double Electric Convection Wall Oven - Stainless Steel
Average customer rating
4.4
(436 Reviews)
Rating breakdown 436 reviews
5 Stars
298
4 Stars
78
3 Stars
26
2 Stars
17
1 Star
17
88%of customers recommend this product.
(
346 out of
391)
Customer Reviews for GE Profile - 30" Built-In Double Electric Convection Wall Oven - Stainless Steel
Customer Rating
5
Best combo ever!
on September 23, 2014
Posted by: Rose12
from Illinois, United States
I've wanted an oven with all these features for years - it's finally here! On the top, this oven has Advantium, convection, toasting, microwaving cooking methods, a stainless steel interior, and extra large capacity. On the bottom, this oven has hidden heating elements, a rolling rack, a powerful broiler, European convection, a probe, and steam cleaning. Results in all cooking methods are spectacular - I really like the settings built in to the Advantium - just choose the food you want to cook and let it do the work. On the bottom oven, the regular and convection oven settings hold correct temps and also give professional results. I can't wait to use the steam cleaning feature - I've always wanted something like this. Another bonus is that you can leave the racks in for cleaning.
This is really a home run of a product. It has every feature you could ask for in an oven combo. And it looks great, too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Looked good, worked good but all short lived
on January 14, 2021
Posted by: BayAreaBiker
from San Diego, CA
Purchased PT9800 dual oven with Advantium technology when we moved into our new home. In fact, I upgraded all the appliances at that time. It has just been 5 years, and right before Thanksgiving 2020, it was lights out in the top Controller module and both the ovens stopped working.
Hmm.. I did not expect it to be so short lived but understand that these things happen. Call Service dept and they will put it back together, right..? Or so I thought.
It did not happen like that at all. First, there was a problem in scheduling a service tech to come out to diagnose the issue. Finally, when I was successful with that, one person came on Dec 17, looked at the wall oven unit and said that he can't do it. He said that I should have scheduled two techs to come as one technician can't handle it. How would I suppose to know although I gave the model number at the time of booking the appointment but it's my fault now. So, he left in 5 minutes without doing anything. Highly unprofessional.
Next appointment on Jan 7, two technician showed up early morning and got to the task right away. They first attributed the issue to the fuse. Replaced the fuse and it made a humming sound of life again. So far so good. As soon as the microwave was put through test, fuse blew out again. They then started changing parts after parts (capacitor, diodes) to diagnose the issue and every time it stopped working. Finally, they figured that it was the relay card (part of control card) that has gone bad. I wondered at the quality of electronic parts that GE used in this oven that went bad just in 5 years.
Now, the expectation would be that they replace the card then & there and everything would be same as new. NOPE! It is slightly convoluted than that. The way GE service works is that they first send the tech to diagnose the problem, who then order the parts. And when the parts arrive, you need to call the service tech dept again and schedule a tech to come back and fix it. It easily adds a month of downtime.
But my oven is special. Right now, the parts that my oven needs are not in stock. Not in stock as in these won't be available until mid-March. Obviously GE is making flimsy products that chews through the service parts. Well, until then, I have a very expensive shiny showpiece in my kitchen.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 25, 2021
Hi BayAreaBiker, we couldn't be more sorry about the difficulties you've had with your combination double wall oven. This is never the expectation we'd have for any of our customers and we can't imagine how frustrating this has been for you. We will be sure to send this to our product and technician teams so that we can make sure this doesn't happen to anyone else. We're glad to have you in our GEA family and want you to know if you have any other questions or concerns, you can reach out to us via e-mail here: https://www.geappliances.com/ge/service-and-support/contact.htm - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
They Don't Make Them Like They Used To
on July 13, 2018
Posted by: Rich706
from Denver, Co
This unit came with our new house.
We've used microwaves for 40 years and they've always been trouble-free and easy to use. This one stops working from time to time and we have to re-set the breaker for 2 minutes so the mv re-sets itself (then re-set the clock).
You have to punch the microwave button first, then you can only select times in 15 second increments, press Cook and then the buzzer is too quiet to know when it is done. They've tried to make them too fancy but mess up the reliability and made them overly complicated.
We've used microwaves for 40 years and they've always been trouble-free and easy to use. This one stops working from time to time and we have to re-set the breaker for 2 minutes so the mv re-sets itself (then re-set the clock).
You have to punch the microwave button first, then you can only select times in 15 second increments, press Cook and then the buzzer is too quiet to know when it is done. They've tried to make them too fancy but mess up the reliability and made them overly complicated.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Timer ruins the microwave & oven
on August 15, 2015
Posted by: ajmann
from Cincinnati, OH, United States
First there is only one timer shared between the microwave & oven which is frustrating when I am using both at the same time.
Second, the timer is very quiet so you cannot hear it - even when I'm in the kitchen.
Third, the oven (& microwave) timer only beeps once so if you miss hearing it, you won't realize that it beeped.
Second, the timer is very quiet so you cannot hear it - even when I'm in the kitchen.
Third, the oven (& microwave) timer only beeps once so if you miss hearing it, you won't realize that it beeped.
It doesn't matter if an appliance cooks evenly if you overcook all the food because you can't hear the timer go off.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome features
on December 24, 2015
Posted by: Mathguy
from Tulsa, OK, United States
I studied over a dozen possible combinations for a convection oven and combination microwave/convection oven for my kitchen and chose this combination unit for the wide range of features and ease of use. I've had it only a day, so my experience on performance is limited but so far quite positive. I will agree with other reviewers that the timer's chime is too low-pitched (so what?--I use a timer app on my phone anyway for when I'm in another room.) and that the pre-heat time is longer than my old thermal oven. The latter is probably due to the sealed bottom heating element and is a price I'm more than willing to pay in terms of ease of clean-up later. Another feature I've not seen mentioned is that the exterior of the thermal oven is cool to the touch even when heated to baking temperatures--a major plus in hot climates. While looks were not a factor in my choice, I have to say this looks terrific.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but not great.
on August 30, 2018
Posted by: BLmain
from georgia
The self cleaning is not impressive, left a lot of baked on residua.Also lower over take way to long to heat. Need to allow at least 15 min to get to 400 degrees.
Overall even heat distribution is excellent.
Overall even heat distribution is excellent.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features, Clumsy Controls
on September 21, 2019
Posted by: Fan of Simplicity
from Arlington, VA
We replaced our 11 year-old GE Profile wall oven/microwave with this new Profile Advantium unit. It fit right in without any modifications to the cabinetry.
One of the chief advantages of this new unit is that the upper oven is extremely versatile. It can be used both as a traditional oven with MANY features (including convection) and as a microwave. It has many cooking modes that appear quite useful but we have not yet been able to try them in the two days since it was installed.
One of its disadvantage, and in my view this is major, is its controls. They are HORRENDOUSLY cumbersome. For example, every morning I prepare breakfast for my daughter, which includes oatmeal that cooks for three minutes. On the old unit, which had controls that GE microwaves had used for AT LEAST a quarter-century and that were difficult to improve upon, I had to put the dish in the microwave, close the door, and push the keypad number 3. That was all -- one button and done.
On this new unit, I first must press "Microwave," then "Timed Cook," then spin the dial at 15-seconds per click up to 3 minutes, then click on high level (10), and then press on the wheel to start the cooking. Then the chime is very pleasant but low volume when cooking is done and the volume cannot be increased (the old unit had three levels). And then the fan keeps running after cooking is done (partially drowning out the chime) to "cool the unit," which was confusing the first time.
Note that the task I described above is the type of thing the upper oven will be used for maybe 90% or more of the times it is used for anything. I do not know who designed this interface that makes me perform five separate steps to do what was once accomplished by the press of a single button, but I believe they need to be assigned other duties.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
5
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Can't do what the enclosed DVD said it could!
on May 20, 2016
Posted by: Anonymous
from Lake Ridge, VA, United States
We watched the DVD tutorials that came with the Advantium technology oven/microwave. They must have used a "premium" version of the Advantium microwave for the video, because it was able to do much more than the oven we received. We tried broiling a steak like they did in the video, but it didn't brown/sear at all like the demo DVD showed.
Features
3
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com