Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,120 Reviews)
Rating breakdown 26,120 reviews
5 Stars
22,444
4 Stars
2,886
3 Stars
495
2 Stars
139
1 Star
156
86%of customers recommend this product.
(
1,026 out of
1,187)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
1
Battery overheat and charging issues
on June 18, 2026
Posted by: LoveMyPhone
[This review was collected as part of a promotion.] Phone has battery issues, inability to charge, and overheating.
Value
1
Response from Samsung USBy R&R Team, June 22, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not functioning as intended or expected. We have provided links to articles to help you with the temperature and charging of your device. We have also provided a link to the Samsung Support Team to assis tyou further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this device!
on June 18, 2026
Posted by: Cookie
[This review was collected as part of a promotion.] I love my galaxy s25 ultra. Camera features is so cool! I take lots of moon pictures now! The size is perfect. Battery life is awesome. I play many games and have no problems . The stylus is also awesome. But I mainly use this for taking pictures! Galaxy AI is very interesting but a cool feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone 📱 is great and has great features
on June 18, 2026
Posted by: DogMomThreeFurBalls
[This review was collected as part of a promotion.] Love the easy use of the phone, great features, plenty of space for holding pictures, videos, and whatever other documents you may need to store, takes awesome pics, has great audio, battery 🔋 last long time, I never have ran out of battery 🔋 last all day, and I play games, n text, stream FB, n Instagram, but I'm not a crazy social media buff, but I do love my Samsung phone, love the Samsung products, great products, highly recommend,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
L🖤V My Phone
on June 18, 2026
Posted by: BIGDON
[This review was collected as part of a promotion.] The camera is unbelievable!!! And the 1 TERABYTE gives me unlimited possibilities😬
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tremendous upgrade
on June 18, 2026
Posted by: Zookeeper
[This review was collected as part of a promotion.] Used for personal and professional communication, navigation, and tracking inclement weather that may impact my business, with online gaming during my downtime; A.I. allows for real time translating. Love the camera/video features to document my travels.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on June 18, 2026
Posted by: Norbit1
[This review was collected as part of a promotion.] Before I got this phone I had a galaxy s10. This s25 ultra is a big upgrade compared to the other phone I got this one with 1 terabytes of space, I like the pen that come with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A genuinely great experience.
on June 18, 2026
Posted by: Swey06
[This review was collected as part of a promotion.] I don't usually leave reviews, but I have genuinely had a great time with this phone. I've had it roughly a year now, and it hasn't let me down yet. I am constantly using the Galaxy AI feature in addition to my camera App to identify plants. Just open your camera, look at the object, then hold the center button down and it temporarily captures your screen and you can image search what's on there. One of the most useful additions to my life at the moment. The only thing missing for me is a case that also can fit the little camera protectors that you can get. Most have a little door and that's great, but i would like them to be safe at all times.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra love
on June 18, 2026
Posted by: OMEN1nONLYSamsung
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra. In fact I like it so much I'm going to hold off on the upgrade until they make a significant improvement over this model. My Ultra paired with Galaxy AI and my Watch 8 Classic, can't be beat in my opinion. This phone is lightning fast. Has storage for days. I am a loyal to a fault Samsung user. I love all of their products but this phone is my favorite so far. THANKS SAMSUNG!
Value
5
Written by a customer while visiting Samsung US