Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,799 Reviews)
Rating breakdown 26,799 reviews
5 Stars
22,985
4 Stars
2,957
3 Stars
521
2 Stars
156
1 Star
180
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
I always choose a Samsung Galaxy
on June 19, 2026
Posted by: JediMastaDJ
[This review was collected as part of a promotion.] I love the screen size and excellent camera features of my Samsung Galaxy S25 Ultra. It's the flagship model for a reason. I especially enjoy the added s-pen with the new model design. The Galaxy AI Image features really help with editing face swaps. That can be essential with younger kids who may not always look and smile at the camera at the exact same time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra is truly Ultra!
on June 29, 2026
Posted by: ARRRGH
[This review was collected as part of a promotion.] Love this phone!
Design=Amazing!
Display=Amazing!
Battery life=Amazing!
Stylus= Really fun!
Camera= Best in Class!
AI= Fast and Amazing!
Apples delusional if they think their phone are half an good as Samsungs.
Design=Amazing!
Display=Amazing!
Battery life=Amazing!
Stylus= Really fun!
Camera= Best in Class!
AI= Fast and Amazing!
Apples delusional if they think their phone are half an good as Samsungs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy s25 ultra
on June 29, 2026
Posted by: AnimalLuver
[This review was collected as part of a promotion.] I mainly use my phone to connect with family and friends and for video appointments with my doctors. I use to like the galaxy ai till the newest update now Im not liking it very much.
Pretty much I've owned a Samsung phone as far as I can remember, I recently got a Samsung tablet to watch movies while traveling.
Id recommend Samsung any day just wish there wasn't so much galaxy ai technology guess I'm used to the old days.
I've tried other companies for a phone or tablet brand and wasnt happy with the other brands.
I know this isn't much of a review, I'm not much of a reviewer I usually leave reviews to the experts.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra
on June 29, 2026
Posted by: Joe1984
[This review was collected as part of a promotion.] The stylus never seems to work. This is my second S25 Ultra. Same issue with both. The phone rarely recognizes the stylus is in. Also, the Galqxy AI language translator needs a lot of work. Other than that i love the phone
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jimbo
from N.j
Expertise:Intermediate
Verified Purchase:Yes
The battery only lasts about 8 hours before it's down to 10%, my s24 you stole from me would last all
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, February 17, 2026
Hi there Jimbo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life of your device is to you every day, and the intelligent battery life of your device is designed to adjust to your consumption after a short period of usage, and maximize automatically. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone of 2025
on February 28, 2025
Posted by: Lovebirds
[This review was collected as part of a promotion.] The seamless actions across apps streamline workflows, allowing for effortless transitions between different platforms. Now Brief provides a convenient way to quickly jot down thoughts and ideas. The innovative Audio Eraser tool lets you refine recordings by removing unwanted background noise. These combined features offer a significant boost in productivity and creativity. Such enhancements make for a truly worthwhile user experience. The smooth texture feels luxurious against the skin. Its lightweight design minimizes strain during extended use. This allows for a more enjoyable and comfortable experience. You'll appreciate the ergonomic design during prolonged periods of activity. It's a perfect blend of form and function.
Value
5
Written by a customer while visiting Samsung US