Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(26,791 Reviews)
Rating breakdown 26,791 reviews
5 Stars
22,977
4 Stars
2,957
3 Stars
521
2 Stars
156
1 Star
180
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5
Samsung Avid User
on April 11, 2026
Posted by: SwetNot
[This review was collected as part of a promotion.] Samsung has yet to disappoint. One of my favorite features is the Secure Folder. Also love the fact of separating my personal and work profiles. The one thing I'm not a fan of is when I'm on a conference call and need to make a phone call, it does not give the option to just use the regular phone feature. It tried to make the call via the work profile. I am not a big user of Galaxy AI, but seems to be a decent feature.
Other than that, love it!
Other than that, love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone !
on April 13, 2026
Posted by: Richboy90
[This review was collected as part of a promotion.] awesome ! best phone of 2025 handz down! Totally reccomend !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Galaxy productions all in all. S 25 ultra
on April 13, 2026
Posted by: Remy4Life
[This review was collected as part of a promotion.] This phone works well. I even use it for online Culinary school. Camera is excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but nothing innovative or new
on April 13, 2026
Posted by: AlexVill46
[This review was collected as part of a promotion.] Was same as S24 with even less features on S pen which were removed for some reason? Front camera is really bad compared to other competitors which i know you guys have the capability to do better. But please go back to innovation thats what androids are known for.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there AlexVill46, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in specific features. We have provided links to articles to help you with the different camera settings and features for your device, and discover the redesigned S Pen features available on your device. We have lastly provided links to the complete manual and the Samsung Support Team to help you fully discover your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just keeps getting better.
on April 13, 2026
Posted by: QueenCedai
[This review was collected as part of a promotion.] Galaxy AI has been pretty good. I use my phone all day for literally everything. It's like a personal assistant, lasts all day. Fast, great connection and great with adapting to routines, recommendations and personalized experiences.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG JUST GETZ BETTA
on April 14, 2026
Posted by: Jamorie
[This review was collected as part of a promotion.] I got hooked on Samsung wit the 20 Ultra til I got the 22 ultra (BEST 1) 26 Ultra has impressed me passed wat I told. I'm ready to go next level wit 26.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 14, 2026
Posted by: Oycoyote
[This review was collected as part of a promotion.] The ultra has a great stylus and is so helpful in my daily needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ultra
on April 14, 2026
Posted by: JuicyJess
[This review was collected as part of a promotion.] I really like the Ulta the overall experience is great way better then I phone it moves smoothly and can go back and forth between sim card is a nice feature I really enjoy my device I always find Gemini very helpful it like having a best friend
Value
5
Written by a customer while visiting Samsung US