Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
1
The camera did not impress me, broke after 4 month
on July 28, 2025
Posted by: Flores111
[This review was collected as part of a promotion.] I've been a Samsung Galaxy person for years! Have always loved it! But this phone just did not impress me much, mostly because I use the camera a lot for pictures and videos. After having it for 4 months one of the lenses misfunctioned 6mm specifically. Places to fix it don't have the part needed to fix so you have to send it in, and takes 5 to 7 business days.
One bright thing it does have translated calls, text, and pretty much anything needed to be translated.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hey there Flores111, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding there are features about Galaxy AI you are enjoying like Live Translate. We have provided a link to the Samsung Support Team if you change your mind about the repair to your device, and we appreciate you providing feedback about the process of getting a repair. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Doesn't overheat when I'm using apps.
on July 28, 2025
Posted by: EvilUmbra520
[This review was collected as part of a promotion.] Galaxy AI is very useful when I need assistance. Runs very smoothly when going on different applications. Galaxy AI is the best thing I can use on my phone!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has it all!
on July 28, 2025
Posted by: Locus87
[This review was collected as part of a promotion.] While this phone has similar features comparable to older style Samsung phones (why fix something that isn't broken!?), it does have quite a few new features such as the AI components. I can certainly tell the difference between the weight of this and my older S23. My camera is hands down the best feature. I take a lot of mini trips and absolutely love photos. This phone is an all in one camera and can even enhance the photos naturally.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have ever owned.
on July 28, 2025
Posted by: Mikedad
[This review was collected as part of a promotion.] I have had the pleasure of using the Samsung Galaxy S25 Ultra, and I must say, it has exceeded my expectations. The device offers an exceptional blend of performance and design, making it a standout choice for anyone seeking a reliable smartphone. The attention to detail in its construction is evident, providing a seamless user experience. Additionally, the battery life is impressive, ensuring extended usage without frequent charging interruptions. Overall, I highly recommend the Samsung Galaxy S25 Ultra to anyone in search of a top-tier smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy S25
on July 28, 2025
Posted by: LadyV80
[This review was collected as part of a promotion.] I’m absolutely loving my new Samsung Galaxy S25 Ultra! From the moment I unboxed it, the sleek and modern design caught my eye—it looks and feels premium in every way. The camera is nothing short of amazing, capturing stunning photos and videos with incredible clarity and detail.
Performance-wise, this phone is a powerhouse. Apps open instantly, multitasking is smooth, and the AI features are impressively fast and intuitive. One of my favorite aspects is the high level of customization it offers—I’ve been able to truly make the phone feel like my own, from widgets to themes and more.
Samsung really nailed it with the S25 Ultra. It’s stylish, powerful, and incredibly fun to use
Performance-wise, this phone is a powerhouse. Apps open instantly, multitasking is smooth, and the AI features are impressively fast and intuitive. One of my favorite aspects is the high level of customization it offers—I’ve been able to truly make the phone feel like my own, from widgets to themes and more.
Samsung really nailed it with the S25 Ultra. It’s stylish, powerful, and incredibly fun to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best cell phone ever I love my SamsungS25ultra
on July 28, 2025
Posted by: Hierroduro257
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse that sets a new benchmark for flagship smartphones. Featuring a stunning 6.9” AMOLED display with a silky-smooth 144Hz refresh rate, everything looks ultra crisp and vibrant. Powered by the Snapdragon 8 Gen 4, it handles multitasking, gaming, and productivity like a beast.
The quad-camera system is phenomenal, especially the 200MP main sensor which captures jaw-dropping detail in any lighting. Zoom is better than ever, with a periscope lens offering up to 10x optical and 100x digital. Night mode and video stabilization have also been fine-tuned to near perfection.
But the real game-changer is Galaxy AI. From real-time call translations to AI-driven photo edits and text summarization, it makes daily tasks feel futuristic. Voice commands are smarter, and battery life is extended through adaptive AI power management.
S Pen support remains flawless, and the device’s build quality is premium, with Gorilla Glass Victus 3 and an IP68 rating. The only downside? It’s pricey. But if you want the most complete Android phone with cutting-edge AI features, the S25 Ultra with Galaxy AI is hard to beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good UI
on July 28, 2025
Posted by: Timmeh
[This review was collected as part of a promotion.] Upgrades have been horrible for this phone and it has caused crashes on many others who own the same phone. Samsung needs to take responsibility if their updates make phones unusable by damaging thr hardware.
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
Hey Timmeh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. Without knowing the details of your experience with the software updates of your device, we have provided a link to the Samsung Support Team. They can work with you directly through chat to determine the root cause of your frustration, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
It's a great device.
on July 28, 2025
Posted by: FoxsSinOfGreed
[This review was collected as part of a promotion.] It is good for everything that a phone would be used for, there are not many devices that can out preform this one. I will continue to support samsung for my lifetime.
Value
4
Written by a customer while visiting Samsung US