Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4
Sensitive biometrics
on August 6, 2025
Posted by: Masterwizard97
[This review was collected as part of a promotion.] All perfect however the biometric fingerprint do not recognize very well when I'm trying to unlock and when it's on my pocket , it blocks very often . I'm always walking on my job
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on August 6, 2025
Posted by: Threevin03
[This review was collected as part of a promotion.] I've used all types of phones and brands. But this new S25 ultra is the best phone I've ever had. I love this phone and all the features that it offers. If you're looking for a user friendly and great working phone. Then look no further than the new Samsung s25.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra phone
on August 6, 2025
Posted by: Spymaxx
[This review was collected as part of a promotion.] Wow, missed my S pen. Great to have the S25 Ultra in my hands. Now to try out Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the size
on August 6, 2025
Posted by: LoveGalaxy83
[This review was collected as part of a promotion.] I love my s25 ultra its fast durable has great features galaxy ai, camera, quality durable and resilient used for school work and personal has been great with everything I do I love my pen 🖊 and the ability to jot notes down or take notes it has been fast and pops up with new great features and updates
I use it constantly for everything and the battery 🔋 is excellent holds all day easily without additional charging as of now at 8pm it is still at 40% would highly recommend above and beyond the fruit brand samsung galaxy for life 😀
I use it constantly for everything and the battery 🔋 is excellent holds all day easily without additional charging as of now at 8pm it is still at 40% would highly recommend above and beyond the fruit brand samsung galaxy for life 😀
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Camera
on August 6, 2025
Posted by: tubbytoast
[This review was collected as part of a promotion.] One of the best cameras out there for phones, cinematic shots. The features on this phone are amazing, such as hidden shortcuts and customizable themes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Refinement at its Best.
on August 6, 2025
Posted by: GeneralShakewell
[This review was collected as part of a promotion.] The updated design of the 25 Ultra (coming from an S21 Ultra) is an absolute joy. Built quality is top notch too. I've been enjoying thr Galaxy AI features such as the sketch to image to make some really funny wallpapers. Everything is so snappy too. Our entire family got S25 Ultras and are just loving them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint is worst among past Galaxy
on August 6, 2025
Posted by: BHong
Phone's functionality is best of its class but fingerprint sensor the worst as compared to previous galaxy generations. At first I thought the problem was from screen protector but I went through 3 different high ratings brands with no helps. Never experience anything like this before with a Samsung Galaxy before but with my current S25 Ultra. Even without a screen protector, very often I need minimum 2 attempts for fingerprint to work unlocking phones and apps. With screen protector on, there are no hopes or unexpectedly sporadic even with setting "touch sensitivity" On. Yes again, I am a fan of Galaxy phones over the years, never seen anything like this before. Yes a bit let down but in hope of with next software update would improve it.
Response from Samsung USBy R&R Team, August 7, 2025
Hey BHong, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the usage of your device, and we would love to help you the fingerprint reader of you mention causing frustration. We have provided a link below to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. Thank youf or being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on August 6, 2025
Posted by: GalaxyLife
[This review was collected as part of a promotion.] This phone is a beast. Fast, powerful, and flawless. Best display and processor out there. Beats out prior generations and the competition without question. Display is beyond expectations and has never seen a scratch despite heavy pocket carry. Amazing sound quality! Best integration with my full Galazy line up of devices seamlessly.
Room for improvement:
- Bluetooth SPen lost out with this generation, but device certainly seems set up to support if this feature is unlocked with an available SPen option.
- Bluetooth SPen lost out with this generation, but device certainly seems set up to support if this feature is unlocked with an available SPen option.
Value
5
Written by a customer while visiting Samsung US