Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4
It is fast it does its job pretty good
on August 22, 2025
Posted by: Brandon4511
[This review was collected as part of a promotion.] What I like about the devices how fast the processor is the non glare screen is amazing charge speed is okay but the AI features are let down and speech to text is way worse than my Google pixel 6 but overall I'm satisfied if they can improve some of the features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Constant restarts
on August 22, 2025
Posted by: JayTray
[This review was collected as part of a promotion.] Excellent device when it's working. Phone randomly restarts 5-10 times a week since receiving it. Completed my own troubleshooting and with support, complete device resets, tried in safe mode, avoided restoring from a backup even.
Value
1
Response from Samsung USBy R&R Team, August 22, 2025
Hello JayTray, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your phone is to you every day, and we would love to offer additional assistance. We have provided a link to a troubleshooting guide you may not have attempted as of yet. We have also provided a link to the Samsung Support Team and to your warranty information for further assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Samsung Community
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5
Almost Perfect
on August 22, 2025
Posted by: LocdN85
[This review was collected as part of a promotion.] Based on the provided review, here is an expanded and rewritten version focusing on the key points and adding detail to create a more comprehensive product review.
Samsung Galaxy S25 Ultra: A Near-Perfect Smartphone, Awaiting a Smarter Future
The Samsung Galaxy S25 Ultra is a testament to what a flagship smartphone should be. It takes the best of what Samsung offers and refines it into a device that feels polished, powerful, and truly phenomenal in almost every respect. From its stunning display to its pro-grade camera system and enduring battery life, the S25 Ultra is a clear A+ in the current market. However, in an era where AI is becoming the new frontier of user experience, it stands on the cusp of greatness, with the potential for even deeper AI integration being the only notable room for improvement.
A Marvel of Design and Display
Holding the Galaxy S25 Ultra is an experience in itself. The design is both premium and ergonomic, striking a perfect balance between a sleek aesthetic and comfortable handling. The device feels substantial and durable, a confidence-inspiring piece of technology.
The screen, however, is where this phone truly shines. It's nothing short of breathtaking. The Dynamic AMOLED display produces colors that are vibrant and true-to-life, with deep, inky blacks and brilliant whites. Whether you're streaming high-resolution videos, scrolling through photos, or simply navigating the interface, the visual experience is a feast for the eyes.
Samsung Galaxy S25 Ultra: A Near-Perfect Smartphone, Awaiting a Smarter Future
The Samsung Galaxy S25 Ultra is a testament to what a flagship smartphone should be. It takes the best of what Samsung offers and refines it into a device that feels polished, powerful, and truly phenomenal in almost every respect. From its stunning display to its pro-grade camera system and enduring battery life, the S25 Ultra is a clear A+ in the current market. However, in an era where AI is becoming the new frontier of user experience, it stands on the cusp of greatness, with the potential for even deeper AI integration being the only notable room for improvement.
A Marvel of Design and Display
Holding the Galaxy S25 Ultra is an experience in itself. The design is both premium and ergonomic, striking a perfect balance between a sleek aesthetic and comfortable handling. The device feels substantial and durable, a confidence-inspiring piece of technology.
The screen, however, is where this phone truly shines. It's nothing short of breathtaking. The Dynamic AMOLED display produces colors that are vibrant and true-to-life, with deep, inky blacks and brilliant whites. Whether you're streaming high-resolution videos, scrolling through photos, or simply navigating the interface, the visual experience is a feast for the eyes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A productive powerhouse!
on August 22, 2025
Posted by: Alltherage
[This review was collected as part of a promotion.] This phone has been an absolute blast to use ! I upgraded from the Note 20 ultra and have been very impressed so far. The battery is great and this phone is powerful enough to run many programs at once. It will easily take some of the best videos and pictures on the market hands down. The Galaxy Ai is very impressive as well! From learning languages to creating images you name it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Everything is great but after the edge ie removed
on August 22, 2025
Posted by: SamsungBM
[This review was collected as part of a promotion.] It feels different and also feels heavy.... I have been using samsung phones from s8/10/22 U and now 25 U. User experience is improving but between these models i felt s10 phone fits perfect in the hand after that all the ultrasound are huge and heavy.... hopefully samsung will plan to bring smaller phone with all the features ultra got
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone, many things have improved, I hope
on August 22, 2025
Posted by: Alfred
[This review was collected as part of a promotion.] It is better than I expected, so many good things that are useful for everyday life, like the Galaxy AI, it is the best I have ever tasted.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra My Daily Companion
on August 22, 2025
Posted by: Dbest4
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a little while now, and it feels less like a phone and more like a daily assistant. The Galaxy AI is the biggest change, you can just tell it what you need and it actually does things like summarizing emails, setting up notes, even reminding me about stuff I’d normally forget. It is a great addition to the phone.
For gaming, this thing is a beast. No overheating, smooth frame rates, and long sessions stay comfortable. Streaming is equally great. The screen is bright and clear even outside, and the battery holds up through a whole day of shows or YouTube.
Day to day, it’s fast, polished, and makes routine stuff like switching apps, replying to messages, or just browsing feel effortless. It genuinely makes my phone feel like part of my routine instead of just a tool I carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Take great pictures ..but there's a drawback
on August 22, 2025
Posted by: Goldilocks
[This review was collected as part of a promotion.] I love the high quality of pictures it takes however the phone rather dies quickly from being fully charged . Also, theres some connection issue on the charging port, it keeps disconnecting when im using the brand new original Samsung parts. Quite disappointing
Value
3
Response from Samsung USBy R&R Team, August 22, 2025
Hi Goldilocks, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage of your camera with your new device, and we would love to help you troubleshoot the features that may be causing frustration for you. We have provided links below to resources to help you maximize the battery life of your device, and ensure it charges as intended when plugged in to power. We have also shared a link to the Samsung Support Team if these experiences continue with your phone, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Written by a customer while visiting Samsung US